At arenaflex, we're passionate about delivering exceptional customer service and helping our clients focus on their core business. As a leading provider of subrogation services, we're committed to recovering payments on damage claims and ensuring that the party responsible pays for the damage caused. Our team is dedicated to upholding our Core Four principles: Process, Results, Culture, and Experience, which have enabled our current and future success.
We're a dynamic and supportive work environment that values efficiency, effective processes, and a casual, comfortable atmosphere. Our team members enjoy a healthy work-life balance, and we encourage our employees to participate in company events, volunteer opportunities, and community outreach programs. If you're a customer service professional with a passion for delivering exceptional service, we invite you to join our team and thrive in a remote work environment.
**About arenaflex**
arenaflex is a trusted partner for subrogation companies, helping them recover payments on damage claims. Our team is dedicated to providing excellent customer service to both our customers and the parties involved in a claim. We're passionate about creating a positive work environment that fosters growth, learning, and collaboration.
**Job Summary**
We're seeking an experienced First Notice of Loss (FNOL) Customer Service Representative to join our remote team. As an FNOL Representative, you'll be responsible for providing quality inbound communication services while recording First Notice of Loss (FNOL) claims. These FNOL claims are used to report damage to our clients' property. If you're a customer service professional with excellent communication skills, attention to detail, and a passion for delivering exceptional service, we encourage you to apply.
**Key Responsibilities**
* Accept inbound calls from engineers, technicians, and other field operators reporting FNOL
* Communicate effectively while entering data accurately into a customized database
* Report underground damage to locate companies when applicable
* Provide outstanding service to customer representatives
* Analyze photos and map the correct location
* Meet or exceed performance metrics, including talk time, not ready time, and service level
* Participate in special projects and contribute to the growth and development of the team
**Tiered Support Bonus System**
We offer a tiered support bonus system that rewards our FNOL team members for their hard work and dedication. The bonus structure is based on total fees generated across CMR during the month, and bonuses are paid per pay period on the paycheck following the period in which they are earned.
* Level 1: $105
* Level 2: $150
* Level 3: $205
**FNOL Incentive Program**
Our FNOL Incentive Program offers high-performers an opportunity to earn more per month, in addition to the CMR Tiered Support Bonus System. The incentive is calculated daily and paid on the 5th of the following month. Each day where your talk time, not ready time, and service level meet the set standard, $10 is earned.
**Required Skills & Abilities**
* Ability to type a minimum of 55 wpm, error-free; a typing test will be required
* Fully competent with Microsoft Excel, Word, Outlook, PDFs, and internet searches
* Advanced phone and verbal communication skills
* Active listening skills
* Excellent written communication skills
* Excellent reading skills; must be able to read and follow a script
* Must be able to analyze and interpret photos to determine damage
* Must establish an appropriate work environment within their home for work purposes; arenaflex provides the necessary computer equipment
**Experience**
* 6 months to 1-year previous customer service call center experience required
* Experience with Microsoft Teams a plus
* High School Diploma or equivalent
**Perks**
* Paid time off
* PTO is accrued at a rate of 5 hours per pay period, equal to 3 weeks your first full year
* arenaflex pays $50/month towards your internet service cost
* arenaflex is a 4-year running winner of The Oklahoman Top Workplaces!
**Pre-employment Requirements**
* Pre-employment drug screenings and criminal background checks are mandatory
* arenaflex offers a full menu of benefits, including a matched 401k
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex.
Join our team and thrive in a remote work environment!
At arenaflex, we're passionate about delivering exceptional customer service and helping our clients focus on their core business. As a leading provider of subrogation services, we're committed to recovering payments on damage claims and ensuring that the party responsible pays for the damage caused.
Our Core Four Principles
We're driven by our Core Four principles: Process, Results, Culture, and Experience. These principles have enabled our current and future success and guide everything we do.
Our Team
We're a dynamic and supportive work environment that values efficiency, effective processes, and a casual, comfortable atmosphere. Our team members enjoy a healthy work-life balance, and we encourage our employees to participate in company events, volunteer opportunities, and community outreach programs.
Key Responsibilities
- Accept inbound calls from engineers, technicians, and other field operators reporting FNOL
- Communicate effectively while entering data accurately into a customized database
- Report underground damage to locate companies when applicable
- Provide outstanding service to customer representatives
- Analyze photos and map the correct location
- Meet or exceed performance metrics, including talk time, not ready time, and service level
- Participate in special projects and contribute to the growth and development of the team
Perks
- Paid time off
- PTO is accrued at a rate of 5 hours per pay period, equal to 3 weeks your first full year
- arenaflex pays $50/month towards your internet service cost
- arenaflex is a 4-year running winner of The Oklahoman Top Workplaces!
Pre-employment Requirements
- Pre-employment drug screenings and criminal background checks are mandatory
- arenaflex offers a full menu of benefits, including a matched 401k
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex.