Are you a seasoned program manager with a passion for delivering innovative customer experiences? Do you want to be part of a dynamic team that's shaping the future of customer engagement at arenaflex? If so, we're excited to introduce you to this unique opportunity to join our Customer Engagement Technology (CET) Team as a Senior Program Manager.
**About arenaflex**
arenaflex is a leading technology company that's revolutionizing the way customers interact with our products and services. Our mission is to create earth's best customer service solutions through empowering our customers to utilize automation to resolve their issues quickly and efficiently. As a Senior Program Manager on our CET Team, you'll play a critical role in driving our vision forward and delivering world-class customer experiences.
**A Day in the Life**
As a Senior Program Manager, you'll be responsible for driving a high-visibility program aimed at reducing customer service contacts through the expansion of automated tools and Artificial Intelligence (AI). You'll own and execute complex projects and programs that span across the globe and multiple organizations within arenaflex. Your expertise will be sought after by senior leaders across cross-functional stakeholder teams, and you'll be expected to influence them to prioritize projects, meet objectives, and adhere to business plans.
**Key Responsibilities**
* Be a singular owner of the program, managing all aspects of stakeholder engagement and deliverables from inception to launch, as well as the overall program's strategy and roadmap.
* Define business and systems requirements working with internal and external customers.
* Define and execute the project plan from design to release, securing resources, and managing implementation.
* Clearly communicate goals, roles, responsibilities, and desired outcomes.
* Liaise with all departments to ensure relevant areas are engaged in time to develop deliverables within their area to support project deliverables.
* Make appropriate tradeoffs to optimize time-to-market in consultation with stakeholders.
* Manage multiple internal and external, cross-functional and remote stakeholders.
* Develop change processes associated with program rollout and ongoing support.
* Track delivery against program objectives and implement proposals to improve program services and efficiencies.
* Scale existing programs to expand coverage of existing services or programs to additional domestic and international locations.
* Ideate and drive strategic change across the broader CET team.
**A Collaborative and Innovative Work Environment**
As a Senior Program Manager on our CET Team, you'll be part of a dynamic and collaborative work environment that encourages innovation and creativity. You'll work closely with senior leaders, engineers, and scientists to drive collaboration and influence project prioritization. Our team is passionate about delivering world-class customer experiences, and we're committed to creating a workplace that's inclusive, diverse, and supportive.
**Benefits and Compensation**
arenaflex offers a comprehensive benefits package that includes:
* Medical, Dental, and Vision Coverage
* Maternity and Parental Leave Options
* Paid Time Off (PTO)
* 401(k) Plan
* Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.
**Requirements**
* 5+ years of program or project management experience
* Experience using data and metrics to determine and drive improvements
* Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
* Bachelor's degree
* Intuitive understanding of optimal versus sub-optimal customer experiences, with ability to quickly assess the situation and identify solutions to improve/fix.
**Preferred Qualifications**
* 2+ years of driving process improvements experience
* Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field
**What We're Looking For**
We're looking for a seasoned program manager with a passion for delivering innovative customer experiences. You'll be a thought leader and innovator within our organization, with a collaborative work style, an innovative mindset, and an unparalleled work ethic. If you're passionate about this role and want to make an impact on a global scale, please apply!
**How to Apply**
If you're excited about this opportunity to join our CET Team as a Senior Program Manager, please submit your application via our internal or external career site. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
**Job ID**
A2685728