At arenaflex, we're dedicated to delivering exceptional health care experiences that make a meaningful difference in people's lives. Our purpose is to bring our heart to every moment of your health, and we're seeking a talented and compassionate Customer Service Supervisor to join our team. As a key member of our customer service team, you'll play a vital role in driving business growth, fostering a positive team culture, and delivering outstanding customer experiences.
**About arenaflex**
arenaflex is a leading health care company that's committed to transforming the way we deliver care. With a rich history of innovation and a passion for putting our heart into everything we do, we're proud to be a leader in the health care industry. Our team is dedicated to making a positive impact on people's lives, and we're excited to welcome a new team member who shares our values and commitment to excellence.
**Job Summary**
As a Customer Service Supervisor at arenaflex, you'll be responsible for leading a team of customer service representatives and driving business growth through exceptional service delivery. You'll work closely with our internal business partners to develop and implement strategies that meet our business objectives, while also fostering a positive and inclusive team culture. If you're a motivated and results-driven leader with a passion for customer service, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
* Develop, motivate, evaluate, and coach staff on work procedures, proper call handling, and teamwork to deliver excellent customer service
* Be visible and available to staff to answer questions, monitor calls, and provide ongoing feedback
* Utilize available incentive programs to reward, recognize, and celebrate team and individual successes
* Assess individual and team performance on a regular basis and provide candid and timely feedback regarding developmental and training needs
* Monitor all performance measures, such as daily stats and schedule adherence, and allocate resources to meet volume and performance demands
* Develop and maintain strong collaborative relationships with constituents and internal business partners to maintain excellent lines of communication and share resources to meet common service center objectives
* Remove barriers to job performance and ensure regulatory compliance
* Attract, select, and retain high-caliber, diverse talent able to successfully achieve or exceed business goals
* Build a cohesive team that works well together
* Act as liaison between staff and other areas, including management, all segments, provider teams, etc., communicating workflow results, ideas, and solutions
**Essential Qualifications**
* 3-5 years of call center experience
* 1-3 years of supervisory experience in a highly transactional organization
* 1 year of data analysis experience working in Microsoft Excel with the ability to create charts and pivot tables from raw data
* High-speed internet access (25 Mbps or higher)
* Router located in a place where you can set up and work with a direct connection (not Wi-Fi) (ethernet cord directly from computer to router)
**Preferred Qualifications**
* Advanced computer skills, including MS Excel, Word, PowerPoint, OneNote, and QuickBase
* Project management experience
* LEAN Six Sigma methodology and experience
* Education: High school diploma
**Compensation and Benefits**
* The typical pay range for this role is $40,600.00 - $75,000.00 per year, depending on experience, education, and other factors.
* This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above.
* arenaflex offers a full range of medical, dental, and vision benefits, as well as a 401(k) retirement savings plan and an Employee Stock Purchase Plan.
* We also provide a fully-paid term life insurance plan, short-term and long-term disability benefits, and numerous well-being programs, education assistance, free development courses, and a CVS store discount.
**Work Environment and Culture**
* As a remote employee, you'll have the flexibility to work from home and enjoy a better work-life balance.
* Our team is dedicated to making a positive impact on people's lives, and we're passionate about creating a positive and inclusive work environment.
* We're committed to fostering a culture of innovation, collaboration, and continuous learning, and we're excited to welcome a new team member who shares our values and commitment to excellence.
**How to Apply**
If you're a motivated and results-driven leader with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees, and we're proud to be a leader in the health care industry.