Are you a motivated and results-driven leader looking to take your career to new heights? Do you have a passion for delivering exceptional customer experiences and a proven track record of leading high-performing teams? If so, we invite you to join the arenaflex team as an Experienced Customer Service Supervisor – Airline Operations and Customer Experience.
**About arenaflex**
arenaflex is a fast-growing airline that prides itself on providing outstanding service to its customers. With a commitment to safety, reliability, and customer satisfaction, we are constantly seeking talented individuals to join our team. As a Supervisor with arenaflex, you will be part of a dynamic and supportive environment that encourages growth, innovation, and teamwork.
**Responsibilities**
As an Experienced Customer Service Supervisor – Airline Operations and Customer Experience, you will be responsible for leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. Your key responsibilities will include:
* Coordinating day-to-day station operations, including scheduling and manpower utilization
* Maintaining a safe, dependable, and consistent operation
* Conducting Agent observations and providing feedback for improvement
* Scheduling and administering local training, including new hire training
* Investigating and resolving operational issues, as well as customer service issues
* Participating in operational conference calls, station audits, and preparing various reports
* Maintaining records, such as time and attendance, personnel files, and performance
* Supervising Station Agents, who have combined duties within ramp service and customer service operations
* Creating a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
* Using reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
* Informing passengers through all aspects of their experience with arenaflex, communicating appropriate information about their trips and belongings
* Guiding and directing incoming and outgoing aircraft on the taxiway to ensure safe and on-time departures
* Loading, unloading, sorting, and transferring passenger baggage, cargo/freight, and company materials
* Operating ground equipment, such as tugs, belt loaders, and bag carts, to assist with aircraft operations
* Collaborating with the internal team to ensure a safe and on-time departure
* Performing other duties as required, such as cleaning aircraft interiors, cleaning and servicing aircraft lavatories, and working in the Baggage Service Office to track the location of baggage
**Qualifications**
We are seeking a highly motivated and experienced leader who possesses the following qualifications:
* Minimum Age: 18
* High school diploma or GED equivalent
* Valid, unexpired, and unsuspended state driver's license (some license restrictions may prohibit a candidate from being considered for this role)
* Ability to carry, bend, lift, and turn with bags weighing up to 75 lbs
* Ability to work rotating shifts, including nights, holidays, weekends, and days off
* Flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
* Ability to perform all duties in various weather conditions and time constraints
* Ability to read, write, fluently speak, and understand the English language
* Possess the legal right to work in the United States
**Preferred Qualifications**
* A minimum of one year of customer service experience
* Previous airline experience, including working knowledge of an airline's ticketing system and/or ramp operations
**Work Environment and Culture**
As a Supervisor with arenaflex, you will be part of a dynamic and supportive environment that encourages growth, innovation, and teamwork. Our company culture values:
* Safety: We prioritize the safety of our employees, customers, and the general public.
* Reliability: We strive to deliver on-time and safe operations, every time.
* Customer Satisfaction: We are committed to providing exceptional customer experiences.
* Teamwork: We believe in collaboration and open communication to achieve our goals.
* Innovation: We encourage creativity and innovation to improve our operations and services.
**Compensation and Benefits**
arenaflex offers a competitive compensation package, including:
* Amazing employee flight privileges within the American Airlines global network
* Training and development programs to take your career to the next level
* Comprehensive health and life benefits (subject to location)
**How to Apply**
If you are a motivated and results-driven leader who is passionate about delivering exceptional customer experiences, we invite you to apply for the Experienced Customer Service Supervisor – Airline Operations and Customer Experience position at arenaflex. Please submit your application, including your resume and a cover letter, to our website or through the link below.
We are an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.