At arenaflex, people are at the heart of everything we do, and we've crafted a team of the very best to ensure we make a difference. Our brands, including arenaflex Home Solutions, invest in our commitment to make each home safer and more livable. In addition to serving our customers, arenaflex strives to build a welcoming and inclusive workplace. We are proud to be a certified Great Place to Work as well as a multi-recipient of Top Workplaces. From free benefits to people-focused committees like the Women's Committee, Diversity & Inclusion Committee, and VetConnect, we are dedicated to making arenaflex a great place to work every day... because who doesn't want a job they can look forward to? Come grow your career with us!
**About arenaflex**
arenaflex is a leading provider of home solutions, dedicated to making a difference in the lives of our customers. With a strong focus on customer service, we strive to build long-lasting relationships with our clients and provide them with the best possible experience. Our team is passionate about delivering exceptional service and is committed to making arenaflex a great place to work.
**Job Summary**
We are seeking an experienced Customer Service Representative to join our remote call center team. As a Customer Service Representative, you will be responsible for handling customer inbound and outbound calls, primarily with clients post-sale, but also general company questions for internal and external customers. This individual will also schedule customer service calls and other customer service activities as needed. This position is required to review completed service tickets from the field for quality assurance. As a Service Administrator, you will answer and resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.
**Key Responsibilities**
* Provides excellent customer service during all inbound and outbound phone calls while maintaining effective relationships with peers, multiple internal/external customers, and senior leaders.
* Schedule service customers with local technicians, as needed.
* Review completed service tickets for quality assurance in region.
* Act as a liaison and corporate contact for arenaflex installation and service teams at the local office in your region.
* Be enthusiastic, adaptable, and patient as well as highly detail-oriented and data-efficient.
* Be flexible to perform any task deemed necessary to support department and/or company-wide initiatives.
* Performs other duties as assigned by supervisor.
**Essential Qualifications**
* High School Diploma or equivalent.
* At least (1) year of Customer Service Experience
* At least (1) year previous office or administrative experience
* Computer and keyboard proficient, job duties performed are essentially paperless
* Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without "dropping the ball".
* Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a "roll up your sleeves" and "today not tomorrow" mentality.
* Apply active listening skills through the ability to comprehend information presented and respond thoughtfully.
* Detail-oriented and can focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion.
* Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional.
* Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection.
* Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the co-worker or customer's needs at the forefront of every interaction.
* Ability to communicate effectively, to recognize, understand, and manage one's own emotions as well as others, and foster positive working relationships across all levels of the organization.
* Holding oneself responsible and being self-driven in accomplishing business goals, adhering to policies and being responsible for one's own actions, performance, and decisions.
**Preferred Qualifications**
* Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
* Ability to type at least 50 words per minute (wpm)
* Highly organized, with strong time management skills and the ability to be resourceful when necessary
**Work Environment**
* No travel required.
* No overtime required.
* Normal Office Environment
* Indoor work in a climate-controlled environment.
* Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
**Career Growth Opportunities and Learning Benefits**
arenaflex is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion. arenaflex Solutions will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).
**What We Offer**
* Industry-leading compensation package
* Fully paid Medical, Dental, and Vision benefits after 90 days
* 401k Savings Plan
* Paid Time Off, Comprehensive Health, Wellbeing, and Financial Wellness Programs
* Childcare benefits to support families
* Endless opportunity for growth and advancement. Just ask our current employees!
**Other Perks**
* Employee assistance program - get 24/7 support in areas including legal, financial planning, and counseling.
* Employee discount marketplace - enjoy discounts on thousands of products, from cars to local attractions.
* Gym membership compensation - your insurance will help cover the cost of your gym membership!
* Groups like Vet Connect & the Women's Committee to help you get involved and to provide resources for your success
**Certifications and Awards**
arenaflex has been recognized as a top workplace by The Plain Dealer, is a multi-year recipient of Top Workplaces USA by Energage, and has been Certified by Great Place to Work. A few of our brands have also earned accolades, including:
* LeafFilter and Leaf Home Safety Solutions have ranked on the annual Remodeling 550 list
* Leaf Home, LeafFilter, and Leaf Home Safety Solutions have been recognized on Qualified Remodeler magazine's Top 500 list
* Leaf Home is a Smart Culture Awards honoree for its employee-focused culture
* Leaf Home is recognized as a growth leader on both the Inc. 5000 and Inc. 5000 Regionals: Midwest lists
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application.