At arenaflex, we're committed to empowering individuals and businesses to achieve their full potential. Our team of dedicated professionals is passionate about delivering exceptional customer experiences that exceed expectations. As a Customer Care Professional, you'll play a vital role in shaping the future of customer service, leveraging our innovative Relationship Care philosophy to build lasting relationships with our customers.
**Join arenaflex and become part of a dynamic community of over 60,000 colleagues worldwide, all working together to deliver an exceptional customer experience every day.**
At arenaflex, we've revolutionized the global service experience by embracing a unique servicing philosophy that puts passion to serve and individual personality at the heart of every customer interaction. Our Relationship Care approach creates opportunities to deliver value to our customers while deepening relationships with our company. As a Customer Care Professional, you'll be responsible for delivering extraordinary care by promptly and accurately responding to customer inquiries, solving customer issues, and celebrating their value to us.
**What You'll Do Every Day as a Customer Care Professional:**
* Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast-paced, structured customer care environment
* Evaluate and analyze account information and recommend tailored solutions to our customers, reinforcing the benefits of membership by providing relevant offers that deepen customer engagement with our products and services
* Resolve product or service inquiries by asking probing questions, determining the cause of the issue; selecting and articulating the best solution to drive brand advocacy
* Adhere to quality and compliance guidelines
* Document necessary account information and offer custom solutions that benefit the customer
* Grow and nurture customer relationships on every interaction that results in measurable customer value
* Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency, and quality
**Qualifications:**
* A minimum of 2 years of BPO work experience
* At least 1 year of voice account experience from the most recent company joined
* Successful in previous job (high performer)
* Bachelor's degree, associate degree, or college undergrads may apply
* Work from Home Requirements:
+ Must have at least 25 mbps internet connection plan/speed
+ Must have a private and quiet area to work at home
+ Must be amenable to work in Taguig once community quarantine measures are lifted
**Preferred Experience:**
* Measured on Customer VOC (Voice of Customer) or NPS (Net Promoter Score), as well as AHT (Average Handling Time) from the most recent company joined
* Candidates with prior experience in B2B and B2C servicing would be preferred
* Premium customer service experience and/or sales experience, with a passion for building customer loyalty through exceptional listening and relationship building
* Sales experience (Value generation/consultative selling) is a plus
**Why Join arenaflex?**
* Opportunity to work with a world-class global brand
* Collaborative and dynamic work environment
* Comprehensive training and development programs
* Competitive compensation and benefits package
* Flexible work arrangements, including work-from-home options
* Recognition and rewards for outstanding performance
**Offer of employment with arenaflex is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.**
**To learn more about our recruitment process, watch this short video – What to Expect: Recruitment at arenaflex**
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