Edfinancial is a supportive employee-focused company that values growth and community. They are seeking a Customer Service Representative who will handle inbound and outbound calls, provide information about products and services, and resolve customer inquiries while maintaining compliance with guidelines.
Responsibilities
- Handle inbound and outbound calls with professionalism and empathy
- Provide accurate, clear information about our products and services
- Resolve questions and issues quickly while maintaining compliance with federal and company guidelines
- Use sound judgment and strong communication skills to support each customer interaction
- Collaborate with your team to create a positive, high-quality work environment
- Maintain confidentiality and data security at all times
- Stay current with system updates, loan phases, and compliance standards
- Complete annual training and certifications
- Support other departments during peak seasons
Skills
- Strong communication and listening skills
- A professional, positive attitude
- Ability to stay organized and meet daily goals
- Basic computer proficiency
- Open availability during business hours
Benefits
- Paid training, certifications, and opportunities for advancement.
- Friendly teams, encouraging leaders, and flexibility to work from home after six months of strong performance.
Company Overview
Edfinancial Services provides exceptional customer-driven student loan servicing. It was founded in 1995, and is headquartered in Knoxville, Tennessee, USA, with a workforce of 1001-5000 employees. Its website is https://edfinancial.com/.