The LEGO Group is a well-known company that creates engaging experiences for fans around the world. They are seeking a Customer Service Representative to support consumers during their peak season by responding to inquiries in both English and Brazilian Portuguese, while building strong relationships with fans.
Responsibilities
- Respond to consumers in both English and Brazilian Portuguese - spoken and written
- Engage with consumers via phone and email
- Handling a range of topics from order status and account issues to digital experiences and product quality queries
- Build strong and lasting relationships with consumers in a fun and engaging manner
- Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests
- Adapt to a variety of shifts to ensure we provide an exceptional service
Skills
- Fluency in English and Brazilian Portuguese - spoken and written
- Ability to engage with consumers via phone and email
- Ability to handle a range of topics from order status and account issues to digital experiences and product quality queries
- Ability to build strong and lasting relationships with consumers in a fun and engaging manner
- Solid IT skills to support consumer requests
- Ability to adapt to a variety of shifts to ensure exceptional service
Benefits
- Family Care Leave – We offer enhanced paid leave options for those important times.
- Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
- Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based
- Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
- Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme
Company Overview
The LEGO Group is a family-owned company that specializes in the development of children's creativity through playing and learning. It was founded in 1932, and is headquartered in Billund, Syddanmark, DNK, with a workforce of 10001+ employees. Its website is http://www.lego.com.Company H1B Sponsorship
the LEGO Group has a track record of offering H1B sponsorships, with 1 in 2026, 1 in 2024, 2 in 2023, 1 in 2022. Please note that this does not guarantee sponsorship for this specific role.