Join arenaflex: Where Purpose Meets Profession
Are you ready to be part of a company that truly makes a difference? Welcome to arenaflex—a sustainably-driven, deliciously-healthy organic food company with innovative brands that customers know and trust. Our portfolio includes beloved names like arenaflex Organic, Love Crunch, Envirokidz, and Que Pasa. As a family-run, privately-owned company with operations spanning both Canada and the United States, we've built our legacy on a simple yet powerful mission: to leave the Earth better than we found it.
Since our founding in 1985, we have grown from a passionate startup into a thriving organization with over 700 dedicated employees across North America. What sets us apart isn't just our delicious organic products—it's our belief that every person who joins our team has the opportunity to come to work and help make the world a better place in the same day. We are proud to say that our commitment to sustainability, quality, and community extends everything we do, including how we treat our team members.
We are currently seeking a talented and motivated Customer Service Representative to join our team in a 6-month remote contract position. This is a fantastic opportunity for individuals who thrive in a fast-paced environment, possess excellent communication skills, and want to be part of a company that values both performance and purpose. If you're looking for more than just a job—if you want to contribute to something meaningful while building your career—we invite you to apply.
What You'll Do: Key Responsibilities
As a Customer Service Representative at arenaflex, you'll play a vital role in ensuring exceptional customer experiences from order to delivery. Your daily contributions will directly impact our reputation and customer loyalty. Here's what you can expect:
- Order Processing Excellence: Begin your day ready to support our customers with their order and invoicing needs. You'll handle the complete orders process with meticulous attention to detail, ensuring order accuracy, proper pricing, correct invoicing, and appropriate discounts.
- Dynamic Order Management: When product availability requires flexibility, you'll skillfully offer alternative shipping or pickup dates while maintaining clear and positive communication with customers throughout the process.
- Invoicing Accuracy: Complete all invoicing tasks with precision, ensuring all documentation is accurate and delivered in a timely manner to maintain smooth operations and satisfied customers.
- Customer Inquiry Resolution: Address customer inquiries and concerns with professionalism and empathy. This aspect of the role is crucial in building strong, lasting working relationships with our valued customers.
- Collaborative Teamwork: Be a positive contributor within your department and across the organization. Maintain a supportive attitude and willingness to assist colleagues whenever needed.
- Project Flexibility: Handle other projects and duties as assigned or required. We value team members who can adapt to evolving business needs and pitch in wherever needed.
- Continuous Improvement: Identify opportunities to enhance processes and contribute to overall departmental efficiency.
Note: The description above represents the most significant essential duties of the job but does not exclude others that may be assigned based on business needs.
What We're Looking For: Qualifications & Experience
Essential Qualifications
- Education: Successful completion of Grade 12 (high school diploma). Post-secondary education in business, communications, or a related field is considered an asset.
- Language Skills: Fluency in English is required. Bilingual proficiency in English and French is a valuable asset that will enhance your effectiveness with our diverse customer base.
- Experience: A minimum of 1-2 years of customer service experience. Previous experience working with an ERP system and sales administration or order entry is a significant asset that will help you hit the ground running.
- Technical Proficiency: Typing speed of at least 45 words per minute to ensure efficient order processing and communication. Intermediate knowledge of Microsoft Office applications (Word, Excel, Outlook) is an asset.
- Work Style: Demonstrated ability to work efficiently and effectively with a sense of urgency, prioritizing tasks to meet deadlines in a timely manner.
Preferred Attributes
- Experience in the food and beverage industry, particularly in organic or natural foods
- Familiarity with CRM systems and order management software
- Understanding of invoicing processes and pricing structures
- Previous remote work experience or comfort with virtual collaboration tools
Skills & Competencies for Success
Beyond qualifications, we look for individuals who embody certain key characteristics that make them thrive in the arenaflex culture:
- Team Player Mindset: You possess a positive "Can-Do" attitude and are always willing to help colleagues and cross-functional teams succeed. You understand that collective success drives individual achievement.
- Composure Under Pressure: You remain calm and professional even in challenging situations, whether it's handling an urgent customer concern or managing multiple competing priorities.
- Exceptional Communication: You practice active listening and excel at both verbal and written communication. You can clearly convey information, negotiate respectfully, and build rapport with customers and teammates alike.
- Adaptability: You thrive in fast-paced environments and are flexible enough to pivot when priorities change. You embrace change as an opportunity for growth rather than a challenge.
- Attention to Detail: You take pride in your work and ensure accuracy in every task, from order entry to customer correspondence.
- Passion for Our Mission: You share our core values and are passionate about leaving the Earth better than we found it. You're excited to contribute to a company making a positive impact on both people and planet.
Career Growth & Learning Opportunities
At arenaflex, we believe in investing in our people. This 6-month contract position offers more than just temporary employment—it's a gateway to potential long-term opportunities within our organization. Here's what you can expect:
- Comprehensive Onboarding: You'll receive thorough training on our systems, processes, and products, setting you up for success from day one.
- Skill Development: You'll gain valuable experience in order management, ERP systems, and customer relationship management—skills that are highly transferable across industries.
- Cross-Functional Exposure: Working with various departments, you'll develop a broad understanding of how a sustainable food company operates from production to customer delivery.
- Potential for Extension: While this is a 6-month contract, exceptional performers may be considered for contract extensions or future full-time opportunities as they arise.
- Professional Network: You'll join a team of passionate professionals and build connections that can support your career growth long-term.
Work Environment & Culture
As a remote Customer Service Representative, you'll enjoy the flexibility of working from home while remaining connected to our inclusive and supportive culture. Here's what makes arenaflex a great place to work:
- Remote Flexibility: Work from the comfort of your home office while still being an integral part of our team. We provide the technology and tools you need to succeed remotely.
- Inclusive Culture: We care deeply about diversity, equity, and inclusion in recruitment, hiring, employment, and advancement. We are an equal opportunity employer dedicated to building a workforce that reflects the diversity of our customers and communities.
- Values-Driven Organization: Every team member contributes to our mission of sustainability and environmental stewardship. Your work has meaning beyond the paycheck.
- Supportive Team Atmosphere: You'll be welcomed into a collaborative environment where teamwork is celebrated and support is always available.
- Work-Life Balance: We understand the importance of balancing professional responsibilities with personal well-being.
Compensation & Benefits
We recognize that our people are our greatest asset, and we're committed to offering competitive compensation and benefits:
- Competitive Pay: We offer a competitive hourly rate commensurate with experience and qualifications.
- Remote Work Setup: Enjoy the convenience of working remotely with necessary equipment and support provided.
- Employee Perks: As a member of the arenaflex team, you'll enjoy special discounts on our delicious organic products.
- Professional Development: Access training and development opportunities to enhance your skills and career prospects.
How to Apply
If you're ready to join a company where your work makes a difference—both for customers and for the planet—we want to hear from you! This is your chance to be part of something meaningful while developing your career in a supportive, values-driven environment.
We encourage and are pleased to consider all qualified candidates, without regard to race, color, citizenship, religion, sex, marital/family status, sexual orientation, gender identity, aboriginal status, age, disability, or any other protected characteristic. We welcome the opportunity to work with applicants requesting accommodations at any stage of the recruitment and hiring process.
Are you ready to start your journey with arenaflex? We can't wait to welcome you to our team!