Perk is an intelligent platform for travel and spend management, aiming to enhance productivity and streamline processes. They are seeking a Customer Service Hotel Department Advisor to provide exceptional service by resolving travelers' issues efficiently and managing relationships with hotels and vendors.
Responsibilities
- Making a lot of outbound calls
- Request of folios -calling hotels to request receipts
- Contacting accounts for updated payments -calling passenger or admin. For updated credit card information
- Send multiple pre-authorization forms per day – creating pre-pay forms and on-line virtual cards
- Assist with credit card reversals -calling hotels to reverse cards charged
Skills
- Experience working in travel is a plus but not a requirement
- Spanish Speakers a plus but not a requirement
- Strong communication skills (both oral and written) and can actively listen and empathize with clients
- Comfortable in a coaching environment that stresses skill development (empathy and performance)
- Ability to sit and work at a computer for longer periods of time
- PC proficiency with various Windows applications
- The ability to work well with minimal supervision in a high-volume environment
- Maintain a positive, empathetic and professional attitude towards customers and coworkers at all times
- Successful experience in achieving specific performance goals and objectives
- Have an excellent work record and are eligible for rehire with previous employers
Benefits
- Work from home
- Competitive health, dental, accident, and life insurance plans
- Paid time off
- Paid maternity/paternity leave
- 401K match
- IATAN Travel Agent membership with discounts on travel worldwide
Company Overview
The intelligent platform for travel and spend. It was founded in 2015, and is headquartered in Boston, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is http://www.perk.com.