At arenaflex, we are committed to making a positive impact on the lives of individuals and families in need of support and resources. As a key member of our team, you will have the opportunity to work collaboratively with a diverse group of professionals to provide specialized assistance to those seeking services. Our Self-Sufficiency Program (SSP) team is dedicated to promoting whole well-being and creating a welcoming environment that values diversity and inclusivity.
**About arenaflex**
arenaflex is a leading organization in the field of human services, dedicated to providing support and resources to individuals and families in need. Our team is passionate about making a difference in the lives of Oregonians, and we are seeking a compassionate and dedicated Customer Service Guide (Human Services Specialist 1) to join our team.
**Responsibilities**
As a Customer Service Guide (Human Services Specialist 1) at arenaflex, you will have the opportunity to make a positive impact on the lives of individuals and families seeking services. Your key responsibilities will include:
* Providing customer service and support to individuals and families seeking services, including food benefits, cash assistance, childcare assistance, and more.
* Serving as the first point of contact for customers, either in-person, by phone, or through our online applicant portal.
* Offering information and referrals to community resources, and assisting with case status and other inquiries.
* Working collaboratively with program staff to provide a safety net and promote family stability.
* Contributing to a trauma-informed and culturally responsive work environment that values diversity and inclusivity.
**Requirements**
To be successful in this role, you will need to possess the following qualifications and skills:
* Two years of experience in customer service or a related field, with a high volume of paperwork and people contact.
* Excellent communication and interpersonal skills, with the ability to work with diverse populations.
* Proficiency in computer skills, including Microsoft programs, web browsers, and multiline telephone systems.
* Ability to adapt communication style to explain complex information to diverse audiences.
* Experience with multiple systems and databases, with the ability to elicit information from applicants and recipients.
**What We Offer**
As a Customer Service Guide (Human Services Specialist 1) at arenaflex, you will have the opportunity to work in a collaborative and dynamic environment that values diversity and inclusivity. We offer a competitive salary range, comprehensive benefits package, opportunities for professional growth and development, and a chance to make a positive impact on the lives of Oregonians.
**Competitive Salary Range:** $3,429 - $4,622
**Comprehensive Benefits Package:** including medical, dental, and vision insurance, as well as retirement savings plan.
**Opportunities for Professional Growth and Development:** including training and development programs, mentorship opportunities, and career advancement.
**Collaborative and Dynamic Work Environment:** with a diverse team of professionals who are passionate about making a difference.
**Chance to Make a Positive Impact:** on the lives of individuals and families in need of support and resources.
**How to Apply**
If you are a motivated and compassionate individual who is passionate about helping others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [
[email protected]](mailto:
[email protected]) or call/text (541) 952-9928.
**Why Join arenaflex?**
At arenaflex, we are committed to making a positive impact on the lives of individuals and families in need of support and resources. Our team is passionate about creating a welcoming environment that values diversity and inclusivity, and we are seeking a compassionate and dedicated Customer Service Guide (Human Services Specialist 1) to join our team.
**What Our Team Says**
"I love working at arenaflex because I have the opportunity to make a positive impact on the lives of individuals and families in need of support and resources. Our team is passionate about creating a welcoming environment that values diversity and inclusivity, and I feel proud to be a part of it." - [Name]
"I have been working at arenaflex for several years, and I have seen firsthand the impact that our team has on the lives of individuals and families in need of support and resources. I am proud to be a part of an organization that values diversity and inclusivity, and I am excited to see the positive impact that our team will continue to make in the future." - [Name]
**Join Our Team and Make a Difference**
If you are a motivated and compassionate individual who is passionate about helping others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [
[email protected]](mailto:
[email protected]) or call/text (541) 952-9928.