Royal House Partners is growing, and we’re looking for a driven CSR/DSR (Customer Service Representative / Dispatch Service Representative) to join our team!
This dual-role position is perfect for someone who thrives in a fast-paced environment and can balance customer experience with operational execution.
Schedule:
• Thursday – Sunday
• 10:00 AM – 9:00 PM CST
• 100% Remote
What you’ll do:
• Manage inbound customer calls with professionalism and efficiency
• Schedule and dispatch service calls across multiple trades
• Coordinate with technicians to keep the board tight and optimized
• Ensure a seamless, high-quality customer experience from start to finish
What we’re looking for:
• Strong experience with ServiceTitan
• Ability to work across HVAC, Plumbing, and Electrical trades
• Highly organized and detail-oriented
• Confident communicator with a positive, upbeat tone
• Team player who thrives in a fast-paced environment
What we offer:
• Competitive pay
• 401(k)
• PTO starting Day 1
• Nationwide health benefits
• HSA options
• Short-term & long-term disability
• Ongoing training, coaching, and long-term career growth opportunities
If you’re passionate about customer experience and know how to keep the board tight while delivering top-tier service, we want to hear from you!
Pay: $23.00 - $27.00 per hour
Benefits:
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
Work Location: Remote