Tokio Marine North America Services, through American Collectors Insurance, specializes in collector car insurance. The Collector Insurance Specialist role involves direct communication with policy holders, agents, and brokers, providing customer service and support for existing and new policies while maintaining underwriting integrity.
Responsibilities
- Demonstrate high level of responsiveness and focus on providing our customers and brokers with a superior level of service
- Process/close the sales on new business
- Perform changes to in-force policies
- Identify coverage comparison, program highlights and values, and effectively communicate to close the sale
- Complete necessary documentation quickly and efficiently
- Follow and adhere to underwriting compliance and service standards
- Conduct risk analysis and evaluate underwriting quality of applicants
- Evaluate application factors/details to appropriately match premium to underwriting risk
- Expected to be on phones 100% of the time for in-bound calls and outbound follow-up calls
- Create and maintain relationships with customers and brokers
- Build trust and credibility quickly
- Meet all production goals
- Escalate complex risks to Senior Specialists to review/evaluate
Skills
- Prior insurance sales experience
- Active P&C or Personal Lines producer license
- Prior experience with CRM systems
- Strong critical thinking skills with the ability to analyze available information to make decisions in alignment with our risk appetite
- Strong verbal and written communication skills
- Ability to work in a fast-paced environment and multi-task effectively
- Strong ability to work independently as part of a virtual team
- Positive customer and quality focus
Benefits
- Health insurance (medical, dental, vision)
- Flexible spending & health savings accounts
- Life insurance
- Retirement plan
- Paid time off
- Overtime availability
- Employee referral program
- Tuition reimbursement
- Generous 401K match
- Paid Vacation
- Medical Benefits
- Educational Incentives
- Family Friendly Benefits
- Investment Incentives
Company Overview
Tokio Marine North America Services delivers innovative and market-leading solutions to our Tokio Marine insurance companies. It was founded in 2012, and is headquartered in Bala Cynwyd, Pennsylvania, USA, with a workforce of 201-500 employees. Its website is https://tmnas.com.