Join arenaflex as a CDP Product Leader – Shape the Future of Customer Experience
Are you ready to take your technical career to new heights? At arenaflex, we're not just connecting people to destinations—we're revolutionizing how we understand and serve our customers through cutting-edge data technology. We're currently seeking a talented CDP Product Leader to join our dynamic team and lead the evolution of our Real-time Customer Data Platform.
This is a unique opportunity to be at the forefront of customer data innovation within one of the world's most recognized travel brands. As our CDP Product Leader, you'll play a pivotal role in transforming how arenaflex understands, engages, and delights millions of customers across the globe. If you're passionate about data-driven customer experiences and thrive in a collaborative, fast-paced environment, we want to hear from you.
About arenaflex
At arenaflex, we believe that every journey matters. From the moment a customer dreams about their next adventure to the time they land at their destination, we're committed to providing an exceptional experience. But what sets us apart is our unwavering dedication to innovation and our people-first culture. We've built a reputation as a leader in the aviation industry, and we're constantly pushing boundaries to deliver personalized, seamless experiences to our customers.
Our technology team is the backbone of this commitment. We invest heavily in cutting-edge platforms that enable us to anticipate customer needs, deliver personalized communications, and create meaningful connections. The Customer Data Platform (CDP) is at the heart of this strategy, and as our CDP Product Leader, you'll be instrumental in driving its success.
What You'll Do: Key Responsibilities
As the CDP Product Leader at arenaflex, you'll bring your technical expertise and leadership skills to manage, optimize, and advance our Adobe Experience Platform Real-time CDP. This is a high-impact role where you'll work cross-functionally with marketing, IT, analytics, and customer experience teams to ensure our CDP delivers maximum value to the business.
Platform Management & Optimization
- Own the end-to-end management and maintenance of the Adobe Experience Platform (AEP) Real-time CDP, ensuring it meets all business requirements and performs at peak efficiency
- Monitor platform health and conduct regular audits to identify optimization opportunities and ensure best-in-class utilization
- Develop and implement governance frameworks to maintain data quality, security, and compliance across the platform
- Create and maintain comprehensive documentation of platform configurations, workflows, and processes
Technical Leadership & Guidance
- Provide expert technical guidance to internal teams on segment building, audience activation, and RT-CDP capabilities
- Translate complex technical concepts into clear, actionable insights for non-technical stakeholders
- Collaborate with IT and other departments to align technical implementations with business objectives
- Serve as the primary subject matter expert for all things related to our Customer Data Platform
Problem Solving & Innovation
- Troubleshoot technical issues quickly and effectively, implementing sustainable solutions
- Stay current with the latest trends, features, and best practices in Adobe Experience Platform and the broader CDP landscape
- Identify opportunities to leverage new platform capabilities to drive business value
- Work closely with Adobe Support and consulting partners to coordinate product enhancements and resolve complex issues
Team Enablement & Collaboration
- Design and deliver training programs to upskill internal teams on effective platform usage
- Lead education sessions and workshops to promote platform adoption and best practices
- Mentor team members and foster a culture of continuous learning and improvement
- Facilitate cross-functional collaboration to ensure alignment between technical implementations and business goals
What We're Looking For: Qualifications & Skills
Minimum Qualifications
To succeed in this role, you'll need a strong foundation in technical data management combined with excellent communication skills. We're looking for candidates who can bridge the gap between technical complexity and business impact.
- Experience: Minimum 3 years of experience in technical data management and marketing technology solutions
- Technical Expertise: Strong proficiency with Adobe Experience Platform or equivalent Customer Data Platform solutions
- Problem-Solving: Demonstrated ability to troubleshoot complex technical issues and implement effective solutions
- Communication: Exceptional verbal and written communication skills with the ability to explain technical concepts to non-technical audiences
- Analytical Skills: Strong analytical and problem-solving abilities with a data-driven approach
- Values Alignment: Consistently prioritizes safety and security of self, others, and customer data
- Inclusivity: Embraces diverse people, thinking, and styles
- Education: High school diploma, GED, or equivalent
- Authorization: Must be at least 18 years of age and authorized to work in the United States
Preferred Qualifications
While we value experience, we're also excited about candidates who bring unique perspectives and additional expertise. The following qualifications would give you a competitive edge:
- Advanced Education: Bachelor's or Master's degree in Business, Computer Science, Data Science, or a related field
- CDP Experience: Direct experience with Customer Data Platforms such as Adobe Experience Platform, Salesforce Customer 360, or Segment
- Implementation Track Record: Proven success managing and implementing complex enterprise-level systems
- Data Governance: Deep understanding of data governance and data management best practices
- Industry Experience: Prior experience in large-scale e-commerce or digital business environments, preferably with a focus on customer journey optimization
- Project Management: Strong project management skills with the ability to lead multiple initiatives simultaneously
Why arenaflex: Benefits & Perks
At arenaflex, we know that our people are our greatest asset. That's why we're committed to providing a comprehensive benefits package that supports your professional growth, personal wellbeing, and work-life balance. When you join arenaflex, you become part of a community that values integrity, teamwork, and servant leadership.
Competitive Compensation
- Industry-competitive salary with performance-based incentives
- Industry-leading 401(k) plan with generous company contributions (up to 9%)
- Profit sharing program that rewards your contribution to our success
Time Off & Leave
- Paid vacation days, holidays, and personal time
- Comprehensive paid leave programs including maternity and parental leave
- Paid sick leave to support your health and recovery
Health & Wellness
- Comprehensive health benefits including medical, dental, and vision coverage
- Short-term and long-term disability insurance
- Life insurance benefits for you and your family
- Holistic wellbeing programs covering physical, emotional, social, and financial health
- Employee Assistance Program providing support for you and your household members
- Free financial coaching and resources for intellectual health
Family Support
- Fertility assistance and support services
- Surrogacy and adoption assistance
- Lactation support and resources
- Subsidized backup care for dependents
- Programs supporting family members at all life stages
Travel Benefits
- Domestic and international space-available flight privileges for employees
- Eligible family members also receive travel benefits
- Opportunities to explore the world while building your career
Career Development
- Comprehensive career development programs to help you achieve long-term goals
- Access to training and certification opportunities
- Mentorship programs and leadership development
- Internal mobility opportunities across departments
Community & Inclusion
- Business Resource Groups connecting employees with shared interests
- Global partnerships for community engagement
- Sustainability initiatives and environmental programs
- Recognition rewards through our Unstoppable Together platform
- Access to over 500 discounts through Deltaperks
Our Culture: Living Our Values
At arenaflex, our culture is rooted in five core values that guide everything we do: Care, Integrity, Resilience, Servant Leadership, and Teamwork. We believe in creating an inclusive environment where every voice matters, and diverse perspectives are celebrated. Our commitment to these values isn't just about making headlines—it's about creating a workplace where you can truly thrive.
We embrace diverse thinking and understand that innovation happens when different perspectives come together. Whether you're collaborating with colleagues across the globe or serving our customers at every touchpoint, you'll be supported by a team that genuinely cares about your success.
Ready to Take Flight?
If you're excited about the opportunity to shape the future of customer experience at arenaflex, we encourage you to apply today. This is more than just a job—it's a chance to be part of something bigger, to grow your career, and to make a meaningful impact on millions of customers every day.
Join our team and discover why aren'taflex is more than a workplace—it's a community of passionate professionals committed to connecting the world and creating memorable experiences. We can't wait to see what you'll bring to the table.
arenaflex is an equal opportunity employer. We value diversity and inclusion and are committed to creating a workplace where everyone belongs.