Job description
The Billing & eBilling Specialist plays an essential role in managing the firm’s full billing lifecycle, with a focus on accurate invoice generation, electronic billing compliance, and continuous process enhancement. This position requires close coordination with attorneys, legal assistants, clients, and third-party billing platforms to ensure efficient, policy-compliant, and timely billing operations. The Billing & eBilling Specialist is highly organized, detail-focused, and proactive in conducting their work and in identifying and implementing process improvements.
Job requirements
- Associate’s degree with 5 years or relevant billing experience, or Bachelor’s degree with 3 years of relevant billing experience; law firm or professional services experience preferred.
- Experience with eBilling platforms (eBilling Hub, client-specific portals) preferred.
- Strong Microsoft Excel and Word skills.
- Highly organized and self-directed, with a continuous improvement mindset.
- Able to prioritize tasks and thrive in a deadline-driven environment.
- Strong communicator and collaborative team player with a positive, proactive approach.
Physical Requirements/Environment: - Sit/stand for extended periods of time
- Extensive computer work (6-8 hours daily)
- Lift/push/pull at least 25 lbs. in the form of boxes or other materials
- Interact with others regularly in a collegial manner
- Noise and other distractions may be present in the workplace
- Extended hours may be necessary
- Reliable attendance
Job responsibilities
- Execute all billing tasks, including in our Billing System, invoice reversals, and re-bills as needed
- Support legal team to ensure client invoices are accurate
- Serve as the firm’s primary eBilling contact
- Configure and maintain client billing profiles in eBilling Hub and third-party portals.
- Submit e-billed invoices, manage rejections, and address system issues daily.
- Promptly coordinate with attorneys to resolve billing challenges and support receivables collection.
- Promptly submit unsuccessful appeals and uncollectible processing fees for write-off.
- Respond to internal and external billing inquiries in a timely and professional manner.
- Cross-train and provide backup for finance functions including cash receipts, trust accounting, and accounts payable.
- Report unusual or questionable billing activity to the Director of Finance, COO, or CEO immediately.
- Participate in ad hoc projects and department initiatives to improve billing operations.
- Other duties as assigned.
Job benefits
- Excellent medical, dental, and vision insurance
- Group life and disability insurance
- Financial wellness program
- 401K employer match and profit sharing
- 23 days PTO starting on day one
- Eleven paid holidays
- Paid parental leave
- Mobile data reimbursement
- Free parking