Assistant Counsel, Government, Policy and Regulatory Affairs

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next: Assistant Counsel, Government, Policy and Regulatory Affairs, APJ About the job Twilio’s Government, Policy, and Regulatory Affairs (GPRA) team is a strategic component of our success. As our APJ presence grows, the Assistant Counsel, Government, Policy, and Regulatory Affairs will join a growing and dynamic team. Working closely with the business, you’ll help track, assess, and communicate policy evolutions and contribute to the development and execution of our engagement strategy, representing Twilio to national institutions, governments, and authorities in APJ. Responsibilities In this role, you’ll: • Proactively monitor and track Policy and regulatory developments relevant to Twilio in APJ. • Own and drive key GPRA APJ processes, including newsletters, and knowledge-sharing updates. • Track and ensure regulatory compliance obligations such as reporting requirements into regulators are met in a timely manner. • Provide project management and administrative support to senior attorneys and policy leads, including tracking deliverables, maintaining work plans, and coordinating inputs across internal stakeholders. • Assist with drafting, research, and document preparation, ensuring timely follow-up on action items and helping organize materials for filings, meetings, and regulatory engagements. • Respond promptly to requests and questions from internal stakeholders, summarizing, and communicating regulatory requirements in a clear, concise, succinct and business friendly way. • Support internal and external regulatory meetings. • Accurately manage complex legal and regulatory information, structure workflows to meet competing deadlines, and proactively identify compliance risks. • Design and maintain compliance and regulatory document systems ready for reporting or audit processes. Ensure effective version control where needed. • Lead workflow design and process improvements, track regulatory and compliance metrics and enhance team efficiency. • Engage with senior lawyers and decision makers to advance work programs and ensure timely delivery of internal and external objectives. • Maintain accurate and timely updates in internal systems, including Airtable, track regulatory workstreams and enable the team to plan and follow up effectively. Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required • Either JD, LL.B. or equivalent degree, or equivalent practical experience. • 3 - 4 years PQE • Experience working in law, policy or regulatory in Australia, New Zealand or another relevant APJ jurisdiction. • An understanding of telecoms and tech regulatory frameworks in the APJ region or an understanding of other highly regulated industries such as financial services or energy. • Experience advising on regulatory compliance matters at a law firm, in-house, or government agency. • Demonstrates a collaborative spirit, contributing positively to team dynamics while also possessing the ability to work independently and drive initiatives forward autonomously. • Critical thinking, good judgment, and ability to balance priorities, resources in order to deliver on concurrent projects. • Takes ownership of workstreams by maintaining clear task overviews, tracking deadlines, and driving execution in collaboration with the wider team. • Demonstrates strong organizational skills by coordinating across internal functions and ensuring timely delivery of priorities, while also actively contributing to execution. • Familiarity and experience in drafting regulatory filings and legislative consultation submissions. • Experience managing responses to regulatory communications, enforcement actions, and other regulatory inquiries and consultations. Desired • In-house, government, regulator, or law firm experience working on telecommunica