**Technical Support / Customer Service Representative (Remote) - Join arenaflex's Global Team of Game-Changers**

Are you ready to embark on a new career journey with a forward-thinking global organization that prioritizes people-first, inclusive culture, and genuine belonging? Look no further than arenaflex, a company that has earned prestigious awards such as "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" every year. As a remote Technical Support / Customer Service Representative at arenaflex, you'll join an organically diverse team from 70+ countries where every member contributes to and supports each other's success and well-being.

• *A Career Powered by You**

Imagine a work-from-home career that not only provides financial stability but also offers opportunities for growth, learning, and personal development. arenaflex is committed to investing in its employees, infrastructure, and capabilities to ensure long-term success for both teams and customers. As a remote Technical Support / Customer Service Representative, you'll be part of a dynamic team that helps the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation.

• *Career Growth and Personal Development**

At arenaflex, we believe in empowering our employees to reach their full potential. That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. With about 80% of our managers and leaders promoted from within, you'll have real career (and personal) growth potential. Plus, you'll receive paid training and performance-based incentives, lucrative employee referral bonus opportunities, and comprehensive benefits, including 401K with company match, paid PTO and holidays, medical, dental, and vision insurance, and an Employee Assistance Program (EAP).

• *What You'll Do in This Role**

As a Technical Support / Customer Service Representative working from home, you'll:

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Be an amazing problem-solver
• Maintain broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
• Offer additional products and/or services
• Deliver expert customer experiences...with a smile

• *Your Qualifications**

To succeed in this role, you'll need:

• Strong focus on building customer relationships
• 1+ year of customer service experience
• Technical support experience preferred
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States or have a valid U.S. address for residence

• *What's in It for You**

At arenaflex, we champion our people, and that's why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. As a remote Technical Support / Customer Service Representative, you'll enjoy:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

• *Join the arenaflex Team Today!**

If you're ready to reimagine the best version of yourself and join a global team of game-changers, apply today! arenaflex is an equal opportunity employer and complies with all fair employment practices laws. We're committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status.

• *Location:**

USA, OH, Work-at-Home

• *Language Requirements:**

English

• *Time Type:**

Full time

• *Physical & Mental Requirements:**

While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

• *Eligibility to Work:**

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

• *Where Job May be Performed:**

Currently, this position may be performed only in the states listed here (https://jobs.arenaflex.com/global/en/advisor-positions).

• *Equal Employment Opportunity:**

arenaflex is an equal opportunity employer and complies with all fair employment practices laws. We're committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status.

• *To request a reasonable accommodation, please click here (https://jobs.arenaflex.com/global/en/reasonable-accomodation).**

• *To view full details and how to apply, please login or create a Job Seeker account**