Join arenaflex and Shape the Future of Customer Experience Analytics

Are you ready to be part of something extraordinary? At arenaflex, we believe that true success comes from the collective contributions of every team member. We measure our achievements not just by what we accomplish individually, but by how we lift each other up and drive meaningful impact together. As one unified crew, we strive to uphold our core values and deliver exceptional customer experiences every single day—all while maintaining the highest standards of integrity in an environment where everyone feels seen, heard, and truly belongs.

Welcome to the arenaflex Customer Listening Team within our Global Services Group, Global Asset and Wealth Management, and Global Corporate Services businesses. We handle over 5 million customer surveys annually across consumer, business, and service provider segments. Our team is responsible for the entire end-to-end Voice of the Customer (VoC) methodology, including the design and programming of customer experience surveys that span more than 40 distinct studies, translated into over 10 languages and deployed in more than 20 countries worldwide.

We are currently seeking a talented Senior Statistics Architect to lead the transformation and innovation of our end-to-end Voice of the Customer platform. This is a unique opportunity to work at the intersection of data engineering, analytics, and customer experience—where your technical expertise will directly impact how we understand and serve millions of customers globally.

What You'll Do

As a Senior Statistics Architect at arenaflex, you will play a pivotal role in evolving our Voice of the Customer technology infrastructure. You'll work closely with product and process owners, subject matter experts from our survey platform partners, and agile technology teams to build robust data solutions that power critical business insights.

Key Responsibilities:

Platform Development & Maintenance: Support the development and maintenance of our new Voice of the Customer technology platform, sourced from Cornerstone and integrated with our survey and dashboard infrastructure powered by Qualtrics.

Business Requirements Definition: Collaborate closely with application teams to define, structure, and capture comprehensive business requirements that drive meaningful data outcomes.

Data Platform Expertise: Deepen your knowledge of Voice of the Customer methodologies and leverage this expertise to design and transform data within the Cornerstone Big Data platform.

Architecture Design: Design and build robust data model architectures that support optimal data processing and standardized metric definitions across the enterprise.

Big Data Solutions: Enable big data and batch/real-time analytical solutions using transformational technologies including Hadoop, HDFS, MapReduce, Hive, Spark, and Python to deliver innovative solutions while ensuring data quality and accuracy through intensive testing at variable and use-case levels.

Performance Optimization: Provide guidance to enhance capabilities that drive efficiency in computing programs using the massive data ecosystem.

Analytics & Automation: Power consumer story analysis and elaboration, design and develop software programs, and create testing and build automation tools.

Process Improvement: Proactively identify and automate manual tasks to improve quality and operational efficiency.

Cross-Functional Collaboration: Work closely with partners from across the organization to prioritize, define, develop, and test data for various use cases as part of the Voice of the Customer end-to-end methodology.

What We're Looking For

Essential Qualifications:

Technical Experience: A minimum of 3+ years of hands-on development experience with Hive/Hadoop, PySpark, Python, and Shell scripting languages, along with development launch management and troubleshooting expertise for data-driven projects.

Stakeholder Collaboration: Demonstrated ability to work collaboratively with relationship managers and product owners to understand functional requirements and convert them into technical deliverables.

Agile Methodology: Familiarity with Agile delivery methodologies where small increments of a product are introduced at regular intervals to business groups.

Big Data Ecosystem: Strong understanding of the big data ecosystem, including distributed computing frameworks, data warehousing concepts, and real-time processing architectures.

Data Modeling: Experience in designing and implementing scalable data models and ETL pipelines.

Quality Assurance: Strong debugging and testing skills to ensure data quality and accuracy.

Preferred Qualifications:

Experience with Qualtrics or similar survey platforms

Knowledge of customer experience analytics and Voice of the Customer programs

Experience working in financial services or fintech environments

Understanding of data governance and compliance requirements

Experience with cloud-based big data platforms (AWS, Azure, or GCP)

Strong communication skills with the ability to translate technical concepts for non-technical stakeholders

Skills & Competencies for Success

At arenaflex, we look for candidates who not only possess the technical skills but also embody our values and cultural DNA. The ideal candidate will demonstrate:

Innovation Mindset: A passion for exploring new technologies and approaches to solve complex data challenges

Analytical Thinking: Strong problem-solving abilities with attention to detail and data accuracy

Collaboration: Excellent interpersonal skills with the ability to work effectively across teams and departments

Adaptability: Comfortable working in a fast-paced, evolving environment with changing priorities

Ownership Mentality: Takes accountability for deliverables and sees projects through to successful completion

Continuous Learning: Eagerness to stay current with emerging technologies and industry best practices

Career Growth & Learning Opportunities

At arenaflex, your career journey is limited only by your ambition. We are deeply committed to investing in our colleagues' professional development and growth. As part of our team, you'll have access to:

Comprehensive training programs and certifications in cutting-edge technologies

Mentorship opportunities with industry experts and senior leaders

Clear career pathways with regular performance and development reviews

Exposure to global projects and cross-functional initiatives

Internal mobility programs that allow you to explore different roles across the organization

Access to our internal learning platforms and educational resources

Whether you're looking to deepen your technical expertise in big data architecture, transition into a leadership role, or explore other areas of our business, arenaflex provides the support, resources, and opportunities to help you achieve your career aspirations.

Work Environment & Culture

At arenaflex, we pride ourselves on fostering an inclusive, supportive, and dynamic work environment. We believe that diverse perspectives drive innovation, and we're committed to creating a workplace where every individual can thrive.

Our culture is built on:

Respect & Inclusion: A workplace where everyone's voice matters and diverse ideas are celebrated

Collaboration: Team-oriented approach where we win together and celebrate collective achievements

Integrity: Unwavering commitment to ethical practices and doing the right thing

Customer Focus: Dedication to delivering outstanding experiences for our customers every day

Work-Life Balance: Flexible arrangements that support your well-being and productivity

Whether you prefer working remotely, in a hybrid arrangement, or from one of our offices, we offer flexible operating models depending on the position and business needs. We trust our colleagues to deliver their best work while maintaining balance in their lives.

Compensation & Benefits

We believe in recognizing and rewarding our colleagues for their contributions. arenaflex offers a comprehensive benefits package designed to support your holistic well-being—physically, financially, and mentally—through every stage of life.

Our Benefits Include:

Competitive Compensation: Attractive base salaries with annual bonus incentives

Financial Wellness: Comprehensive support for economic well-being and retirement planning

Flexible Work Arrangements: Hybrid, onsite, or fully remote options depending on role and business needs

Family Support: Generous paid parental leave policies (varies by location)

Health & Wellness: Free access to international on-site health facilities staffed with nurses and doctors (where available)

Mental Health Support: Free and confidential counseling assistance through our Healthy Minds program

Professional Development: Extensive career development and education opportunities

Additional Perks: Various other benefits tailored to your location and role

Ready to Make an Impact?

If you're passionate about data, analytics, and creating meaningful customer experiences, we want to hear from you! Join the arenaflex team and become part of a global community that's leading the way in innovation, integrity, and inclusive growth.

This is more than just a job—it's an opportunity to contribute to something larger than yourself, work with talented colleagues from around the world, and shape the future of customer experience analytics. At arenaflex, every colleague has the opportunity to share in the company's success, and together, we'll continue to win as a crew.

Apply now and let's lead the way—collectively.

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Senior Statistics Architect - Voice of Customer Data Platform & Big Data Analytics Engineering (Remote/Hybrid)