About arenaflex

Welcome to arenaflex, where innovation meets excellence in the dynamic world of technology and aviation. We are a forward-thinking organization committed to transforming the way businesses operate through cutting-edge digital solutions and unparalleled service. As we continue to expand our technological capabilities and enhance our digital presence, we are seeking a visionary leader to join our dynamic team as Senior Manager of Self Service Engineering.

At arenaflex, we believe that technology is the backbone of modern enterprise, and our Self Service Engineering division plays a pivotal role in delivering seamless, user-centric digital experiences. Our commitment to excellence extends beyond our products and services—we are dedicated to fostering an environment where creativity, collaboration, and professional growth thrive. Join us and become part of a culture that values innovation, integrity, and the relentless pursuit of perfection.

Position Overview

We are currently seeking an accomplished and dynamic Senior Manager of Self Service Engineering to lead our Enterprise Application Development team. This leadership role is perfect for a technically proficient manager who excels at bridging the gap between business strategy and engineering excellence. You will be responsible for overseeing the complete lifecycle of our self-service product portfolio, from initial concept and development through to deployment and continuous improvement.

As the Senior Manager of Self Service Engineering at arenaflex, you will lead and mentor a talented team of Lead Engineers, Senior Engineers, and technical specialists, fostering a culture of innovation, accountability, and technical excellence. This position requires a unique blend of technical expertise, strategic thinking, and exceptional people management skills.

Key Responsibilities

Strategic Product Leadership: Manage the complete lifecycle of self-service products from ideation and prototyping through development, launch, and retirement, ensuring alignment with business objectives and customer needs.

Team Development & Leadership: Lead, coach, and mentor a high-performing team of Engineering Leads, Technical Leads, and team members while fostering an environment of technical excellence and continuous learning.

Engineering Excellence: Establish and promote a workplace focused on engineering excellence to attract, develop, and energize a culture of technical innovation while driving achievement of product goals.

Cross-Functional Collaboration: Partner closely with Product Management and Marketing teams to develop compelling product visions, roadmaps, and strategic direction for self-service initiatives.

Technical Architecture: Develop comprehensive technology roadmaps for products within your area of responsibility, ensuring security, reliability, scalability, and performance excellence.

Standards & Best Practices: Drive the development of policies, standards, and guidelines for building and supporting enterprise IT products and solutions.

Architecture & Design Leadership: Establish frameworks, design patterns, and integration architectures while providing technical guidance for software development activities performed by team members.

Financial Management: Responsible for developing, maintaining, and reporting on financial and resource planning for your area of responsibility, including budget management and resource allocation.

Operational Support: Serve as the escalation point for operational support for assigned portfolio applications with 24/7 exposure and availability.

Environment Management: Manage production and non-production environments through change control management processes and best practices.

Compliance & Security: Ensure work practices align with all audit, security, and regulatory requirements, maintaining the highest standards of compliance.

Organizational Collaboration: Partner with other Engineering Managers to ensure alignment, drive efficiencies, and share best practices across the organization.

Talent Development: Play a critical role in driving and mentoring direct reports as well as cross-functional team members to support engagement, growth, and advancement opportunities within the IT division.

Essential Qualifications

Education: Bachelor's degree in a related discipline (Computer Science, Engineering, Information Technology, or equivalent); OR demonstrated ability to perform key work responsibilities with a High School Diploma/GED and at least four (4) years of relevant professional experience.

Technical Expertise: Hands-on experience with Java, AngularJS, and Node.js technologies, with the ability to provide technical guidance and mentorship to engineering teams.

Cloud Computing: Working knowledge of cloud computing platforms including Azure, GCP (Google Cloud Platform), or AWS (Amazon Web Services).

Travel Availability: Available for moderate overnight travel (up to 35%) to support business operations and team collaboration.

Documentation: Must be in possession of valid travel documents with the ability to travel throughout the United States.

Flexibility: Willingness to work flexible hours and be available for emergency response without prior notice to support critical business needs.

Pre-Employment Screening: Must successfully pass a pre-employment drug assessment as per company policy.

Work Authorization: Must be legally qualified to work in the country in which the position is located. Authorization to work in the United States is required; this position is not eligible for visa sponsorship.

Preferred Experience & Capabilities

Budget Management: Previous experience managing departmental or project budgets with financial planning and resource allocation responsibilities.

Project Leadership: Experience managing full-scale projects or initiatives, including developing and presenting proposals to senior leadership and stakeholders.

Business Acumen: Comprehensive knowledge of business capabilities and detailed understanding of business operations, objectives, and strategies within the technology sector.

Enterprise Systems: Deep familiarity with enterprise IT disciplines, interdependencies, and how business requirements drive IT strategy and innovation.

Aviation Industry Knowledge: Understanding of the unique technology requirements and operational challenges within the aviation and travel industry.

Skills & Competencies

The ideal candidate will possess a unique combination of technical acumen, leadership capabilities, and strategic vision. We are seeking someone who demonstrates:

Technical Leadership: The ability to translate complex technical concepts into actionable strategies for diverse stakeholders and cross-functional teams.

Team Building: Proven track record of building, developing, and retaining high-performing technical teams in fast-paced environments.

Strategic Planning: Experience developing and executing technology roadmaps that align with organizational goals and drive business value.

Communication Excellence: Exceptional verbal and written communication skills with the ability to influence and collaborate across all organizational levels.

Problem Solving: Strong analytical and problem-solving capabilities with a data-driven approach to decision-making.

Change Management: Ability to adapt to evolving priorities and maintain focus during complex, multi-faceted initiatives.

Results Orientation: Demonstrated ability to deliver results while managing multiple complex projects and competing priorities.

Innovation Mindset: Passion for exploring new technologies and methodologies to drive continuous improvement.

Career Growth & Development

At arenaflex, we are committed to the professional development and career advancement of our team members. As the Senior Manager of Self Service Engineering, you will have access to numerous opportunities for growth and advancement:

Leadership Pathway: This role serves as a key leadership position within our technology organization, providing a foundation for future executive-level positions and broader organizational leadership.

Technical Advancement: Exposure to cutting-edge technologies and enterprise-scale systems that will enhance your technical expertise and marketability.

Professional Development: Access to training programs, certifications, and conferences to stay current with industry trends and best practices.

Mentorship Opportunities: Ability to mentor and develop emerging talent, building your leadership capabilities and organizational influence.

Cross-Functional Experience: Collaboration with Product Management, Marketing, and other business units to broaden your understanding of enterprise operations.

Career Progression: Clear pathways to advance into Director, VP, and C-level technology leadership positions based on performance and organizational needs.

Work Environment & Company Culture

arenaflex offers a dynamic, inclusive, and collaborative work environment where innovation thrives. Our culture is built on core values that guide everything we do:

Safety First: We prioritize the safety and wellbeing of our team members, customers, and stakeholders in all aspects of our operations.

Mindful Service: We are committed to delivering thoughtful, responsive, and personalized service to all our stakeholders.

Integrity: We conduct business with honesty, transparency, and ethical practices in everything we do.

Passion: We bring energy, enthusiasm, and dedication to our work, pursuing excellence in every endeavor.

Fun: We believe in creating an enjoyable workplace where creativity and camaraderie flourish.

Our headquarters is located in New York City, offering access to a vibrant professional community and extensive networking opportunities. We embrace flexible work arrangements and support work-life balance while maintaining our commitment to operational excellence and team collaboration.

Compensation & Benefits

We offer a competitive compensation package designed to attract and retain top talent:

Hourly Rate: $25.00 per hour (commensurate with experience and qualifications)

Employment Type: Full-time position with standard 8-hour workdays

Comprehensive Benefits: Full range of health, dental, and vision insurance options

Retirement Plans: 401(k) retirement savings plan with company matching

Paid Time Off: Generous PTO policy including vacation, personal days, and holidays

Professional Development: Tuition reimbursement and professional development opportunities

Employee Assistance: Access to employee assistance programs and wellness resources

Travel Benefits: Eligible for travel privileges and discounts on arenaflex services

How to Apply

If you are a results-driven leader with a passion for technology, a commitment to excellence, and the vision to transform how enterprises deliver self-service solutions, we want to hear from you. This is an exceptional opportunity to join a industry-leading organization and make a significant impact on our technology roadmap and organizational success.

Take the next step in your career and join the arenaflex team today. We are excited to review your application and learn how your skills and experience can contribute to our continued growth and innovation.

Senior Manager of Self Service Engineering – Enterprise Application Development & Technical Leadership