Senior Data Analyst – Subscriber Operations & Analytics | Streaming Media Industry

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About arenaflex

Welcome to arenaflex, a global leader in entertainment technology and streaming media innovation. At arenaflex, we believe in the power of storytelling to bring people together across cultures and continents. Our mission is to deliver premium content experiences to millions of viewers worldwide through our diverse portfolio of streaming platforms. We are currently seeking a talented and driven Senior Data Analyst to join our Subscriber Operations team within the Data Analytics department. This is a remarkable opportunity to contribute to the backbone of our subscriber management infrastructure and play a pivotal role in shaping how we communicate with our millions of subscribers across multiple streaming services.

Our team operates at the intersection of data engineering, business operations, and customer experience. We oversee the critical messaging infrastructure that keeps our subscribers informed about important account updates, billing changes, service improvements, and essential information that enhances their streaming experience. As part of the arenaflex family, you will work alongside passionate professionals who are committed to excellence, innovation, and delivering world-class service to our global subscriber base.

Position Overview

We are currently seeking an experienced Senior Data Analyst to support our Subscriber Operations functionality within the Data Analytics group. This position is responsible for the measurement and management of subscriber balances across the arenaflex streaming portfolio, which includes multiple premium streaming platforms serving diverse audiences globally. The ideal candidate will have a strong analytical mindset, exceptional SQL expertise, and the ability to translate complex data requirements into actionable insights that drive critical business decisions.

This role offers the opportunity to work remotely, providing flexibility while maintaining close collaboration with cross-functional teams across the organization. You will be instrumental in ensuring accurate subscriber communications, managing incident-related remediations, and maintaining data integrity across our subscriber management systems.

Key Responsibilities

As a Senior Data Analyst at arenaflex, you will be entrusted with a diverse range of responsibilities that directly impact our subscriber experience and business operations. Your daily activities will include:

• Subscriber Communication Management: Oversee and maintain data requirements related to subscriber messaging initiatives, including cost increases, subscriber plan modifications, new data collection efforts, and incident remediation. You will ensure that the correct subscribers receive appropriate notifications and that clients receive refunds when required due to service disruptions or billing errors.
• SQL Query Development: Develop complex queries based on required business logic, including legally binding communications, to determine accurate subscriber cohorts for messaging campaigns and remediation efforts. You will leverage your expertise in ETL processing pipelines to extract, transform, and load data efficiently while maintaining data accuracy and integrity.
• Cross-Functional Collaboration: Translate business requirements into technical specifications for engineering teams, providing concise summaries of technical progress, roadblocks, or pivots to stakeholders at various organizational levels. You will serve as a bridge between business operations and technical teams.
• Data Infrastructure Expertise: Develop a comprehensive understanding of subscriber balances and the technical infrastructure that underpins our subscriber data systems. This knowledge will enable you to identify optimization opportunities and anticipate potential issues before they impact operations.
• Project Planning and Execution: Manage project planning and timelines while overseeing cross-functional delivery to ensure readiness for significant business events, product launches, and seasonal campaigns that impact subscriber communications.
• Process Improvement: Drive alignment across Data, Business Operations, and Finance teams through the development of robust communication processes and operational playbooks that enhance efficiency and reduce manual intervention.
• Reporting and Analytics: Collaborate with Data Product and Data Quality Engineering teams to contribute to the design of robust reporting solutions that minimize data incidents and provide actionable insights to stakeholders.

Essential Qualifications

To succeed in this role, candidates must meet the following minimum requirements:

• Professional Experience: A minimum of 2+ years of work experience developing in SQL, with specific expertise in ETL processing pipeline environments. You should be comfortable writing complex queries, optimizing performance, and debugging data issues.
• Analytical Background: At least 2+ years of analytical experience, demonstrating the ability to interpret data, identify patterns, and draw actionable conclusions that inform business strategy.
• Communication Skills: Proven experience delivering technical and analytical concepts to diverse audiences, including executives, technical teams, and non-technical stakeholders. You must be capable of tailoring your communication style to suit different audiences while maintaining clarity and impact.
• Programming Knowledge: Familiarity with Python, R, or other statistical programming languages for data analysis and statistical modeling purposes.
• Data Visualization Proficiency: Hands-on experience with data analysis and visualization tools such as Tableau, Looker, Chartio, or equivalent platforms. You should be comfortable creating dashboards, reports, and visualizations that communicate complex data insights effectively.
• Interpersonal Skills: Strong verbal and written communication skills, with the ability to present findings and recommendations clearly and persuasively.

Preferred Qualifications

While not required, the following qualifications would be considered a significant advantage:

• Experience in the streaming media, entertainment, or subscription-based industries


• Knowledge of subscriber management systems and billing platforms


• Familiarity with regulatory compliance requirements related to consumer communications


• Experience with incident management and crisis communication protocols


• Background in working with cross-functional teams across multiple geographic regions


• Understanding of data governance best practices and data quality frameworks

Skills and Competencies

Beyond technical qualifications, we are seeking a candidate who embodies the following competencies:

• Analytical Thinking: The ability to approach complex problems methodically, breaking down issues into manageable components and developing systematic solutions.


• Attention to Detail: A commitment to accuracy and precision, particularly when dealing with subscriber data that has legal and financial implications.


• Proactive Problem-Solving: The initiative to identify potential issues before they escalate and develop contingency plans that minimize business impact.


• Adaptability: The flexibility to pivot quickly in response to changing business requirements, new priorities, or unexpected challenges.


• Collaboration: A team-oriented approach that fosters positive relationships with colleagues across departments and levels of the organization.


• Time Management: Strong organizational skills with the ability to manage multiple concurrent projects and meet tight deadlines in a fast-paced environment.

Career Growth and Development

At arenaflex, we are committed to the professional development and career advancement of our team members. As a Senior Data Analyst, you will have access to numerous opportunities for growth and skill development:

• Technical Training: Access to cutting-edge tools, platforms, and technologies in the streaming media and data analytics space.


• Career Pathing: Clear advancement pathways toward senior technical roles, team leadership positions, or specialized analytics functions.


• Learning Programs: Participation in internal training sessions, workshops, and knowledge-sharing initiatives that expand your skill set.


• Industry Exposure: Insight into the rapidly evolving streaming media landscape and the opportunity to work with industry-leading platforms and technologies.


• Mentorship: Guidance from experienced leaders and the opportunity to mentor junior team members as you advance in your career.

Work Environment and Culture

arenaflex embraces a flexible, remote-first work culture that empowers our team members to perform at their best. We believe in fostering an inclusive environment where diverse perspectives are valued and celebrated. Our culture is built on trust, transparency, and a shared commitment to delivering exceptional results for our subscribers and stakeholders.

As part of our team, you will enjoy:

• Remote Flexibility: The ability to work from home or any location that supports your productivity and work-life balance.


• Collaborative Tools: Access to state-of-the-art collaboration platforms that keep teams connected regardless of physical location.


• Inclusive Culture: A workplace that celebrates diversity and ensures equal opportunities for all employees to thrive and succeed.


• Innovation Focus: encouragement to think creatively, challenge conventional approaches, and contribute ideas that drive organizational improvement.


• Work-Life Balance: Policies and practices that support healthy boundaries between professional responsibilities and personal life.

Compensation and Benefits

arenaflex offers a competitive compensation package that reflects the value we place on our talented team members. Our comprehensive benefits package includes:

• Competitive Salary: Industry-leading compensation commensurate with experience and qualifications.


• Health and Wellness: Comprehensive health insurance coverage including medical, dental, and vision plans.


• Retirement Plans: 401(k) retirement savings plan with company matching contributions.


• Paid Time Off: Generous vacation policy, paid holidays, and personal leave days.


• Professional Development: Annual learning and development budget for courses, certifications, and conferences.


• Employee Perks: Access to exclusive benefits, discounts, and perks related to our streaming services.

How to Apply

We invite qualified candidates who meet the essential requirements to submit their application for consideration. To apply for this position:

1. Click on the "Apply Now" button and follow the instructions to submit your application.


2. Ensure all required documents, including your updated resume and a compelling cover letter that highlights your relevant experience, are attached.


3. Complete any assessments or questionnaires as prompted during the application process.


4. Once your application is submitted, you will receive confirmation via email.

Qualified candidates will be contacted for further steps in the hiring process. We encourage interested applicants to apply promptly, as we are actively interviewing candidates for this position.

Join Our Team

Are you ready to make a meaningful impact at one of the leading names in entertainment technology? Do you have the analytical skills, technical expertise, and passion for data-driven decision-making that can help us deliver exceptional experiences to our subscribers?

We encourage you to apply and become part of the arenaflex family. This is more than just a job—it's an opportunity to grow your career, contribute to innovative projects, and be part of a team that is transforming the way the world experiences entertainment. We look forward to receiving your application and learning how your skills and experiences can contribute to our continued success.

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.