Senior Data Analyst - Streaming Services & Subscriber Analytics (Remote/Hybrid) at arenaflex

Join arenaflex's Dynamic Data Analytics Team

Are you ready to be part of a revolutionary entertainment transformation? arenaflex is at the forefront of digital streaming innovation, delivering world-class content to millions of viewers globally. Our Immediate to Consumer group oversees the premier streaming platforms within arenaflex Entertainment, bringing exceptional storytelling to audiences everywhere. We are currently seeking a talented and motivated Senior Data Analyst to join our Subscriber Operations Analytics team, where you will play a critical role in measuring and optimizing subscriber experiences across our diverse streaming portfolio.

This is an exceptional opportunity for a data professional who thrives in a fast-paced, technology-driven environment and wants to make a meaningful impact on the future of digital entertainment. As a Senior Data Analyst at arenaflex, you will be instrumental in ensuring accurate subscriber communications, driving data-informed decisions, and maintaining the integrity of our subscriber billing systems across multiple streaming platforms.

About arenaflex and Our Streaming Vision

At arenaflex, we believe in the power of storytelling to connect people across cultures and generations. Our streaming division represents the cutting edge of how audiences consume entertainment, offering subscription-based access to an extensive library of premium content, including movies, series, documentaries, and live sports. Our portfolio includes multiple streaming services designed to cater to diverse audience preferences and demographics.

The Subscriber Operations team serves as the backbone of our streaming ecosystem, ensuring that every subscriber receives timely, accurate, and legally compliant communications regarding their accounts. We work diligently to maintain trust and transparency with our millions of subscribers worldwide, and the Senior Data Analyst role is central to achieving this mission.

What You'll Do: Key Responsibilities

As a Senior Data Analyst at arenaflex, you will take ownership of critical subscriber communication initiatives and data integrity projects. Here's what your daily work will involve:

• Manage subscriber data requirements for communication initiatives including pricing adjustments, promotional offers, new feature rollouts, and subscription tier changes. You will ensure that the right subscribers receive the right messages at the right time, while maintaining full compliance with legal and regulatory requirements.
• Develop complex SQL queries based on intricate business logic, including legally binding subscriber determinations. Your queries will identify precise subscriber cohorts for targeted communications and identify those eligible for service credits or refunds during incident remediation scenarios.
• Bridge the gap between business and technology by translating business requirements into technical specifications for engineering teams. You will provide clear, concise updates on technical progress and potential obstacles to stakeholders across the organization.
• Build deep expertise in our subscriber data architecture and the technical infrastructure that powers our streaming platforms. This knowledge will be crucial for troubleshooting issues and recommending data-driven solutions.
• Lead project planning and cross-functional coordination to ensure timely execution of major subscriber initiatives, particularly around product launches, pricing changes, and seasonal campaigns.
• Facilitate alignment across Analytics, Business Operations, and Finance teams by developing robust communication processes and operational playbooks that ensure consistency and efficiency.
• Collaborate with Data Product and Data Quality Engineering teams to design reporting solutions that minimize data anomalies and improve overall data reliability.

What We're Looking For: Essential Qualifications

To succeed in this role, you will need a strong foundation in data analysis with demonstrated experience in the following areas:

• SQL Proficiency: Minimum 2+ years of experience developing complex SQL queries, particularly within ETL processing pipelines. You should be comfortable working with large datasets and optimizing query performance.
• Analytical Experience: At least 2 years of professional experience in data analysis or a related field, with a proven ability to extract meaningful insights from raw data.
• Technical Communication: Demonstrated success in translating complex technical or analytical concepts to diverse audiences, including both technical and non-technical stakeholders.
• Programming Skills: Familiarity with Python, R, or other statistical programming languages for data analysis and visualization.
• Visualization Tools: Experience with data analysis and visualization platforms such as Tableau, Looker, Chartio, or similar tools.
• Communication Skills: Strong interpersonal abilities combined with excellent written and verbal presentation skills. You must be comfortable presenting findings to senior leadership and cross-functional teams.

Preferred Qualifications: What Sets You Apart

While not required, the following qualifications will strengthen your application and help you thrive in our environment:

• Statistical Knowledge: Understanding of statistical concepts such as hypothesis testing, regression analysis, and predictive modeling. This foundation will help you design more sophisticated analyses and contribute to strategic initiatives.
• Advanced Education: A master's degree or higher in a quantitative field such as Statistics, Mathematics, Computer Science, or Business Analytics.
• Workflow Automation: Experience with workflow management tools like Apache Airflow for scheduling and orchestrating data pipelines.

Why arenaflex: Career Growth and Culture

At arenaflex, we are committed to fostering an environment where talented professionals can grow, learn, and make their mark on the entertainment industry. As a Senior Data Analyst, you will have access to numerous opportunities for professional development and career advancement.

Learning Opportunities: You will work alongside industry experts and gain exposure to cutting-edge technologies in data engineering, analytics, and subscriber management. Our team encourages continuous learning through internal training programs, conferences, and certification support.

Career Pathways: The analytics profession at arenaflex offers multiple growth trajectories. Outstanding performers can advance to lead analyst roles, specialize in particular platforms or data domains, or transition into management positions overseeing analytics teams.

Innovation Culture: We encourage creative problem-solving and value employees who bring fresh perspectives to our operations. Your insights will directly influence how we communicate with subscribers and improve their experience with our streaming services.

What We Offer: Compensation and Benefits

We recognize that our employees are our greatest asset, and we strive to offer competitive compensation and comprehensive benefits:

• Competitive Salary: The pay range for this position is $20-30 per hour, commensurate with experience and qualifications.
• Health and Wellness: Comprehensive medical, dental, and vision insurance plans for employees and their families.
• Retirement Benefits: 401(k) retirement plan with company matching contributions.
• Paid Time Off: Generous vacation policy, personal days, and paid holidays.


• Professional Development: Tuition reimbursement and support for professional certifications.


• Work-Life Balance: Flexible work arrangements including remote and hybrid options to support your lifestyle.


• Entertainment Perks: Access to our streaming platforms and exclusive employee events.

Work Environment

This position is based in New York, USA, with flexible work arrangements available. We embrace a hybrid model that combines the collaboration of in-office work with the flexibility of remote options. Our offices are designed to foster collaboration, creativity, and community, while respecting the diverse needs of our team members.

The analytics team operates in a dynamic, fast-paced environment where priorities can shift based on business needs. We value adaptability, proactive communication, and a solutions-oriented mindset. You will work closely with colleagues from Business Operations, Engineering, Finance, and Legal teams to ensure seamless execution of subscriber initiatives.

Join the arenaflex Family

If you are passionate about data, excited by the challenge of working with complex subscriber ecosystems, and want to be part of a team that's shaping the future of entertainment, we want to hear from you. This is more than just a job—it's an opportunity to contribute to experiences that delight millions of viewers around the world.

At arenaflex, diversity and inclusion are foundational to who we are. We believe that diverse perspectives make us stronger and more innovative. We are committed to creating a workplace where everyone feels valued, respected, and empowered to do their best work.

Ready to take the next step in your career? Apply today and become part of the team that's redefining how the world experiences entertainment. We can't wait to see what you'll bring to arenaflex.

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.