**Senior Customer Education Specialist – Empowering Customers through Innovative eLearning Experiences**

At arenaflex, we're committed to delivering exceptional customer experiences that empower our users to excel. As a Senior Customer Education Specialist, you'll play a pivotal role in bringing our mission and vision into reality, creating and delivering engaging eLearning experiences that connect our customers with our product team, driving tangible improvements and setting the gold standard for engagement and effectiveness.

• *About arenaflex**

arenaflex is a leading innovator in the B2B SaaS industry, dedicated to providing cutting-edge solutions that transform the way businesses operate. Our unwavering commitment to excellence has earned us a reputation as a global benchmark in customer education, and we're recognized for our go-to expertise in the Insider brand. We're passionate about creating a culture that inspires growth, innovation, and continuous learning, and we're excited to invite you to join our progressive team.

• *Customer Education Mission**

Our customer education mission is to empower our customers with the knowledge and skills they need to excel, while fostering a deep understanding of our product. We're committed to delivering seamless eLearning experiences that connect our users with our product team, bringing valuable insights to drive real improvements. Our guiding principles are:

• Helping customers find value by emphasizing the details that matter
• Creating a flexible program that can grow with our customers, offering personalized training options
• Embracing an agile approach to deliver solutions quickly and maintain high quality
• Designing fun and engaging learning experiences that keep users interested
• Being there for our customers when they need us, guiding them to achieve their goals effectively

• *Customer Education Vision**

Our customer education vision is to be the global benchmark in customer education for the Insider brand, recognized for our unwavering commitment to excellence. We aspire to be the centre of excellence and go-to experts for our business, ensuring customers master its potential. Our eLearning experiences set the gold standard for engagement and effectiveness, while we act as the single source of truth that amplifies customer voices and drives continuous product improvements.

• *Key Responsibilities**

As a Senior Customer Education Specialist, you'll be responsible for:

• **Product Mastery**: Develop an in-depth understanding of our product, becoming a subject matter expert by using the product and sourcing product learnings from day-to-day interactions
• **E-Learning Excellence**: Create engaging eLearning content, including courses, documentation, videos, webinars, and other learning interventions, ensuring a seamless and effective eLearning experience for customers
• **Customer Engagement**: Interact directly with customers to understand their needs, answer queries, and address concerns during Live Webinar sessions, evaluating feedback on eLearning materials and the overall learning experience
• **Single Source of Truth**: Collaborate closely with the product team and other internal stakeholders to relay customer feedback and insights, playing a crucial role in translating customer feedback into actionable product improvements
• **Continuous Improvement**: Monitor the effectiveness of educational materials and make data-driven improvements through surveys and other customer feedback, keeping up with industry best practices and emerging trends in eLearning and customer education

• *Essential Qualifications**

• Bachelor's degree in Education, Instructional Design, or a related field (Advanced degrees a plus)
• Min 3 years of experience in related field
• Fluent in English and in the local language
• Exceptional communication and presentation skills
• Project management and organizational skill sets
• Experience with Google Workplace
• Proven experience in instructional design, eLearning development, or a related role
• Strong technical proficiency, especially with eLearning tools and learning management systems such as Intellum, Skilljar, Tovuti, Talent LMS

• *Preferred Qualifications**

• Strong focus on delivering value quickly to the customer and taking a highly iterative approach to your design
• A passion for continuous active learning in the B2B SaaS industry
• High level of flexibility, creativity, and accountability
• Ability to work collaboratively and bridge the gap between customers and the product team

• *What We Offer**

• A dynamic and progressive work environment that inspires growth and innovation
• Opportunities for career growth and professional development
• Collaborative and supportive team culture
• Competitive compensation and benefits package
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools
• Recognition and rewards for outstanding performance

• *How to Apply**

If you're passionate about creating innovative eLearning experiences and empowering customers to excel, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to welcome you to our team!