Scheduler - Call Center (Remote/Work from Home)

Job Title: Scheduler – Bi Lingual English / Spanish

Full-Time

Summary: Primary duties, answering phones in a professional and courteous manner without giving medical advice, scheduling appointments. Must be bi-lingual English and Spanish

TASK:
• ANSWER TELEPHONE CALLS
• RETURN ALL VOICEMAIL AND EMAIL MESSAGES IN A PROFESSIONAL MANNER USING PROPER PHONE AND EMAIL ETIQUETTE
• TAKE AND RELAY MESSAGES
• Ability to understand and keep to instructions, whether oral or written
• Assist in other areas when needed
• FAX OR EMAIL RECORDS
• PROVIDE INFORMATION TO CALLERS
• TRANSFER CALLERS TO CORRECT DESTINATION
• DEAL WITH QUERIES FROM THE CUSTOMERS
• SCHEDULE APPROPRIATE APPOINTMENTS FOR EXAMS, SURGERIES, MEDICAL PROCEDURES
• EFFECTIVELY MANAGE SCHEDULE AND DAILY APPOINTMENTS
• THOROUGHLY ENTER CLIENT AND PATIENT INFORMATION INTO COMPUTER SYSTEM
• MAINTAIN APPOINTMENT DIARY EITHER MANUALLY OR ELECTRONICALLY
• MONITOR AND MAINTAIN OFFICE EQUIPMENT
• TIDY AND MAINTAIN THE SCHEDULING AREA
• UPDATE DATABASES
• PERFORM OTHER DUTIES AS ASSIGNED

EDUCATION AND EXPERIENCE:
• HIGH SCHOOL DIPLOMA, SOME COLLEGE PREFERRED
• KNOWLEDGE OF COMPUTERS AND RELEVANT SOFTWARE APPLICATION
• KNOWLEDGE OF CUSTOMER SERVICE PRINCIPLES AND PRACTICES
• KEYBOARD SKILLS
• SOME CALL CENTER EXPERIENCE DESIRED

KEY COMPETENCIES:
• MUST BE FRIENDLY, OUTGOING, “PEOPLE ORIENTED.”
• MUST BE RESPONSIBLE FOR CLOCKING IN/OUT
• DEPENDABLE AND TIMELY ATTENDANCE IS REQUIRED.
• VERBAL AND WRITTEN COMMUNICATION SKILLS
• INFORMATION MANAGEMENT
• ATTENTION TO DETAIL
• INITIATIVE

SHOW WILLINGNESS AND USE OWN DISCRETION IN TAKING APPROPRIATE STEPS TO FINDING SOLUTIONS TO PROBLEMS; PRESENT IDEAS TO SOLUTIONS
• COOPERATIVENESS

WILLINGNESS TO WORK WITH OTHERS
• FLEXIBILITY

OPEN TO CHANGE; WILLING TO PERFORM TASKING AS ASSIGNED
• PRACTICE PROFESSIONAL CUSTOMER SERVICE BY TREATING THE CLIENT WITH COURTESY AND RESPECT AT ALL TIMES.
• SERVE AS “AMBASSADORS” FOR CREATING AND MAINTAINING GOODWILL FOR THE COMPANY.
• BUILD RAPPORT WITH CLIENTS AND PETS.
• ABILITY TO EFFECTIVELY COMMUNICATE AND EDUCATE CLIENTS AND ANSWER NON-MEDICAL QUESTIONS.
• RELIABILITY
• STRESS TOLERANCE
• INDEPENDENCE

ABLE AND WILLING TO PERFORM TASK WITH LITTLE SUPERVISION
• TEAM PLAYER
• PROFESSIONAL APPEARANCE REQUIRED, SCRUBS ARE TO BE WORN AT ALL TIMES AND ARE FURNISHED BY THE EMPLOYEE.
• Ensure compliance with all company policies, procedures, and guidelines
• AVOID GOSSIP AND TREAT CO-WORKERS WITH COURTESY AND RESPECT AT ALL TIMES.

OTHER QUALIFICATIONS:
• MUST BE ABLE TO WORK 40 + HOURS A WEEK MONDAY THRU FRIDAY AND SATURDAYS AS SCHEDULED 8AM TO 5PM
• ADHERE TO COMPANY POLICIES AND PROCEDURES
• BI-LINGUAL – FLUENT IN ENGLISH AND SPANISH