**Rewritten Job Title:**

Remote Customer Service Professional – Insurance Benefits Support Specialist (OSGLI Program) – arenaflex

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• *Rewritten Job Description:**

Join arenaflex as a Remote Customer Service Professional – Insurance Benefits Support Specialist

Are you passionate about delivering exceptional customer service while supporting those who have served our nation? Do you thrive in a fast-paced, dynamic environment where your communication skills can make a real difference in people's lives? If so, arenaflex invites you to apply for an exciting opportunity to join our team as a Remote Customer Service Professional supporting the Office of Servicemembers' Group Life Insurance (OSGLI) program.

At arenaflex, we have a long-standing commitment to serving those who serve our country. Since 1965, we have been proud to support military service members, veterans, and their families through the Servicemembers' Group Life Insurance (SGLI) program. This vital program provides life insurance products to active-duty service members, veterans, and their loved ones, offering peace of mind and financial security to those who have sacrificed so much for our nation.

As a Customer Service Professional in the OSGLI Customer Service Center, you will be at the forefront of our mission, handling all correspondence and phone communications with service members, veterans, and their families. Your role is critical in ensuring that every customer receives accurate information about their benefits, has their questions answered, and feels valued and supported throughout their experience with arenaflex.

What You'll Do

In this role, you will serve as a trusted point of contact for policyholders, parents, spouses, and beneficiaries seeking information about their insurance coverage. Your daily responsibilities will include:

• Providing comprehensive information to policyholders, family members, and beneficiaries about SGLI coverage, benefits, and related services


• Receiving and evaluating customer inquiries that may range from routine questions to more complex issues requiring problem-solving skills and deviation from standard procedures


• Utilizing our advanced computerized systems for tracking customer interactions, gathering information, providing referrals, processing routine transactions, and troubleshooting issues


• Answering product, account, policy, and service inquiries with professionalism and accuracy, resolving problems efficiently while promoting appropriate products and services


• Assessing customer needs and suggesting or promoting alternative products or services that may benefit the customer


• Handling most calls and transactions independently while knowing when to appropriately escalate complex issues to supervisors


• Demonstrating arenaflex's Leadership Competencies in every interaction, embodying our values of integrity, excellence, and customer focus

What We're Looking For

We are seeking a dedicated professional who is committed to delivering outstanding service and who understands the unique needs of our military community. The ideal candidate will possess:

Essential Qualifications:

• 1-3 years of customer service experience with well-developed transaction processing skills


• Strong interpersonal skills with the ability to understand and empathize with customers' perspectives


• A genuine passion for delivering top-quality service to every customer, every time


• Proven reliability with excellent punctuality and attendance – this is critical in a fast-moving, inbound service center environment


• Ability to learn and retain technical information quickly and accurately in a relatively short period of time


• Receptivity to detailed performance feedback and a commitment to continuous improvement


• Proficiency with keyboard operations and window-based applications, including internet navigation


• Strong self-motivation skills and the ability to work independently


• Excellent active listening skills to understand customer needs fully


• Outstanding oral and written communication skills for verbal and written customer interactions


• Ability to excel in a team environment while also working well independently


• Excellent organization and prioritization skills to manage multiple tasks effectively

Preferred Qualifications:

• College degree or equivalent business experience


• Military experience – we value the unique skills and perspectives that veterans bring to our team


• Background in insurance or financial services – though we provide comprehensive training

Work Environment and Schedule

This is a fully remote position, allowing you to work from the comfort of your home office. However, please note that in certain circumstances – such as technical issues, company-sponsored events, or training requirements – you may need to be within 60 miles of one of our service office locations: Newark, NJ; Fort Washington, PA; Moosic, PA; Jacksonville, FL; Hartford, CT; Shelton, CT; Portland, ME; or Minneapolis, MN.

The OSGLI Customer Service Center operates from 8:00 AM to 5:00 PM Eastern Time, Monday through Friday. Training will typically fall between the hours of 9:00 AM and 5:00 PM Eastern Time, Monday through Friday. Candidates must have the flexibility to work either of two shifts: 7:50 AM to 3:50 PM or 9:00 AM to 5:00 PM Eastern Time. Actual shift assignments will be determined after hire. Please note that overtime may be mandatory during peak periods.

Remote Work Requirements

To ensure success in this remote role, all team members must meet the following technical and workspace requirements:

• Internet Service: Subscribed to an internet service provider plan with at least 25 Mbps download speeds. You must be willing to troubleshoot any issues or outages with your home internet service, contacting your service provider as necessary. A wired Ethernet connection (connected directly into a router, Wi-Fi extender, or MESH system) is required – connecting via Wi-Fi is not permitted.


• Equipment: Use of a USB wired headset with noise cancellation features is required for all Customer Service Professionals.


• Phone Capability: Must have the capability to handle calls with either a cell phone (unlimited data and minutes required) or a landline. Your personal phone number will not be identified to customers.


• Workspace: A quiet area in your home with minimal distractions and a noise-free environment is essential for professional customer interactions.


• Reliability: Throughout our extensive training program, demonstrating reliability and dependability is required.

Career Growth and Development

At arenaflex, we believe in empowering our employees to take charge of their careers. We are committed to providing comprehensive training and ongoing development opportunities that will help you succeed in this role and beyond.

As part of your development journey, you will have access to:

• Extensive initial training that will equip you with the knowledge and skills needed to excel in your role


• Powerful learning resources and networking opportunities to expand your professional skills


• Career advancement pathways within the organization, with opportunities to grow into leadership roles or specialize in different areas


• 1:1 career advice and on-demand resources to support your professional growth


• Leadership development programs designed to help you reach your full potential

We are a global organization full of dedicated professionals who aren't afraid to think differently, challenge the status quo, and take sensible risks. You will enjoy pushing boundaries as we build innovative solutions that help clients, customers, and employees live their best lives.

Compensation and Benefits

arenaflex is committed to offering a competitive Total Rewards package that recognizes your contributions and supports your well-being. Our comprehensive benefits include:

• Market competitive base salary with yearly bonus potential at every level


• Medical, dental, and vision insurance to protect your health and your family's well-being


• Life insurance and disability insurance for peace of mind


• Paid Time Off (PTO) and various leaves of absence, including parental leave and military leave


• Retirement plans featuring a 401(k) plan with company match of up to 4%


• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development


• Tuition Assistance to help finance traditional college enrollment toward obtaining an approved degree, accredited certificate programs, and industry designations

Note: The salary range for this role is from $39,400.00 to $58,500.00. Specific pricing for the role may vary based on factors including geographic location, candidate experience, and skills. Roles may also be eligible for additional compensation and/or benefits.

Why arenaflex?

arenaflex is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging our heritage of life insurance and asset management expertise, we are focused on helping individual and institutional customers grow and protect their wealth. Our well-known symbol is an icon of strength, stability, expertise, and innovation that has stood the test of time.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. arenaflex is proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. We are committed to fostering an inclusive environment where diverse perspectives are valued and where every team member can thrive.

We have been recognized by G.I. Jobs Magazine as a "Top 100 Military Friendly Employer," and we strongly encourage veterans to apply. Your military experience has equipped you with valuable skills – discipline, teamwork, problem-solving, and a commitment to mission – that align perfectly with our organizational values.

At arenaflex, you will have access to leadership and learning opportunities and the resources needed to take your career in any direction. We will help you do your best work, offering flexibility while delivering on our Purpose of helping customers live their best lives.

How to Apply

If you are ready to take the next step in your career and make a meaningful impact serving those who have served our nation, we encourage you to apply today. Join the arenaflex team and become part of an organization that values integrity, excellence, and commitment to our customers.

arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition, or any other characteristic protected by law.

We invite you to explore career opportunities with arenaflex and discover how you can contribute to our mission of serving those who serve our country.