[Remote] Insurance Advisor, Sales & Service

Note: The job is a remote job and is open to candidates in USA. APOLLO Insurance is Canada’s leading insurtech, providing innovative digital insurance solutions. They are seeking a client-centric Insurance Advisor to assist prospective clients, advise on coverage requirements, and deliver exceptional customer service throughout the insurance process.

Responsibilities

• Assist insurance prospective clients provided to you by APOLLO
• Assess the needs of potential clients to advise on coverage requirements
• Engaging contact with prospective clients to convert requests for insurance into customers
• Offer continuous support from information gathering, quote and to bind to deliver a seamless client experience in a timely manner
• Demonstrate a thorough understanding of the suite of APOLLO products and help clients with any questions
• Recommend operational improvements in our processes to help further improve overall customer experience
• Provide feedback and insights to enhance products offerings over time
• Servicing APOLLO’s book of business and providing top-notch customer service through various channels of communication (live-chat, email, phone)
• Ensure clients fully understand policy coverage and exclusions through clear and concise communication
• Maintain current customer base by delivering exceptional service with a strong sense of ownership
• Reporting new claims and leading clients through claims process from a place of empathy
• Demonstrate a thorough understanding of the suite of APOLLO products and help clients with any questions, policy changes and inquiries
• Other duties as assigned

Skills

• 1+ years of experience in a Broker/Advisor role
• RIBO License required
• Experience with personal lines insurance products and claims process
• Passion for Sales & Customer Service
• Excellent written and verbal communication skills
• Attention for detail and demonstrated flexibility in managing multiple clients at a time
• Independent, Self Motivated, Ambitious and Competitive individual able to thrive in a fast paced environment

Benefits

• Competitive salary & variable pay
• Development programs & licensing support
• Company social events
• Extended Medical, Dental and Vision care
• Monthly Wellness Program
• Autonomy, growth, and the ability to make an impact
• Community volunteers days

Company Overview