About arenaflex

At arenaflex, we believe that healthcare is more than just insurance—it's about empowering individuals and families to live their healthiest, most fulfilled lives. As a leading not-for-profit health insurance provider headquartered in Phoenix, Arizona, we have been serving the diverse needs of Arizonans for over eight decades. Founded in 1939, arenaflex has grown to become one of the most trusted names in health insurance across the Grand Canyon State, providing comprehensive coverage to more than 1.9 million members throughout Arizona.

Our mission centers on inspiring health and making it easy for individuals, families, and businesses to access quality healthcare. We deliver a wide variety of health insurance products, services, and networks designed to meet the unique needs of our communities. From individual and family plans to small and large business coverage, as well as Medicare supplement plans for seniors, arenaflex is committed to ensuring that every Arizonan has access to the care they need.

What sets arenaflex apart is not just our extensive history and comprehensive offerings, but also our unwavering dedication to our employees and the communities we serve. We pride ourselves on fostering a workplace culture that values integrity, compassion, excellence, and innovation. As part of our team, you'll join more than 2,500 dedicated professionals working across our Phoenix, Tucson, Chandler, and Flagstaff offices—all committed to transforming healthcare in Arizona.

The Workability Revolution at arenaflex

The global landscape has taught us that finding balance, happiness, and fulfillment in life is essential. At arenaflex, we've embraced this understanding through our revolutionary Workability strategy. Workability represents our forward-thinking approach to workforce flexibility, defining where and how we do our jobs. Whether you thrive in a 100% remote environment, prefer the collaborative energy of our offices, or desire a hybrid arrangement, arenaflex supports your preferred work style.

This position is a fully remote role, allowing you to work from the comfort of your home within the state of Arizona. We've invested heavily in creating the infrastructure, training, and support systems necessary to ensure our remote team members feel connected, valued, and empowered to deliver exceptional service to our members.

Join Our Customer Experience Team

We're currently seeking a full-time Remote Customer Advocate Phone Specialist to join our dynamic Customer Experience team. This is an exceptional opportunity for individuals who are passionate about helping others, thrive in fast-paced environments, and want to make a meaningful difference in the lives of Arizona residents.

As a Customer Advocate Phone Specialist, you'll be the frontline voice of arenaflex, handling inbound phone support for our members. Your role is critical in ensuring that every customer interaction is handled with excellence, empathy, and efficiency. You'll be responsible for addressing inquiries, resolving concerns, and providing comprehensive information about our health insurance products and services.

What You'll Do

As an integral member of our Customer Experience team, your primary responsibilities will include:

Customer Care: Identify, research, process, resolve, and respond to customer inquiries and correspondence via telephone, written communication, and in-person interactions when necessary. You'll be the first point of contact for many members seeking guidance and support.

Member Advocacy: Explain a wide range of information concerning our organization's services to customers. This includes but is not limited to contract benefits, changes in coverage, eligibility requirements, claims processing, arenaflex programs, provider networks, and general health insurance guidance.

High Volume Phone Support: Handle a diverse and high volume of health insurance-related customer calls and correspondence daily. Our Customer Advocate Phone Specialists typically answer 40 or more calls per day, making this role ideal for individuals who thrive in dynamic, fast-paced environments.

Performance Excellence: Meet quality, quantity, and timeliness standards to achieve individual and department performance goals as defined within department guidelines. You'll be equipped with the training and tools necessary to succeed.

Documentation: Document and record facts regarding inquiries and correspondence by updating arenaflex files and system databases accurately and thoroughly.

Technical Proficiency: Demonstrate and maintain current working knowledge of the required arenaflex systems, procedures, forms, and manuals. Continuous learning is key to success in this role.

Additional Duties: Perform all other duties as assigned, contributing to the overall success of the team and organization.

Compensation and Rewards

At arenaflex, we believe in recognizing and rewarding the hard work and dedication of our team members. Here's what you can expect:

Competitive Starting Pay: Our starting hourly rate is $18.00, with the opportunity to earn more through performance and quality-based incentives and bonuses.

Bilingual Premium: If you speak Spanish proficiently, you'll receive an additional $1 per hour Bilingual Premium, recognizing the value of multilingual support for our diverse member population.

Onboarding Bonus: We're offering a $1,000 Onboarding Bonus ($500 at 3 months and another $500 at 6 months) to welcome you to the arenaflex family.

Annual Bonus: Earn up to a 12% annual bonus based on corporate goals and individual performance, rewarding your contributions to our shared success.

Work Schedule

We understand the importance of work-life balance. Our Customer Advocate positions operate on the following schedule:

Shifts are Monday through Friday, between 6:00 AM and 6:00 PM

You'll receive 9 or more weeks of instructor-led paid, virtual training to ensure you're fully prepared for success in your role

This schedule provides consistency and predictability, allowing you to plan your personal life around your work commitments

Comprehensive Benefits Package

arenaflex is committed to supporting the health, wellness, and financial security of our employees. We offer an extensive benefits package that includes:

Time Off: Up to 16 days of Paid Time Off (PTO) annually, giving you the opportunity to rest, recharge, and spend time with loved ones.

Paid Holidays: 11 paid holidays per year, recognizing the importance of rest and celebration.

Volunteer Time Off: 8 hours of paid volunteer time off annually, encouraging you to give back to our Arizona communities.

Health Coverage: Comprehensive Medical, Dental, and Vision Coverage to protect you and your family's health.

Retirement Savings: 401(k) plan with up to 5% dollar-per-dollar match, helping you build a secure financial future.

Education Support: Tuition Reimbursement to help you continue growing professionally and personally.

Wellness Programs: Access to wellness programs, gym reimbursements, and employee discounts designed to support your overall well-being.

Additional Perks: Incentive bonuses and more rewards for exceptional performance and dedication.

What We're Looking For

To succeed as a Customer Advocate Phone Specialist at arenaflex, you'll need:

Education: High School diploma or equivalent is required.

Experience: At least 1 year of external Customer Service Experience in a professional setting.

Technical Skills: Intermediate skill in the use of office equipment, including copiers, fax machines, scanners, and telephones.

Attention to Detail: Must be detail-oriented, with the ability to maintain accuracy in all aspects of the role.

Confidentiality: Ability to maintain confidentiality and privacy, handling sensitive member information with the utmost discretion.

Multitasking: Ability to navigate multiple computer systems and software programs efficiently and accurately.

Career Growth and Development

At arenaflex, your career journey doesn't end with your initial position. We're invested in your long-term growth and development. As part of our team, you'll have access to:

Comprehensive training programs that equip you with the skills needed to excel

Tuition reimbursement for continued education and professional development

Internal advancement opportunities as you grow within the organization

Mentorship from experienced professionals dedicated to helping you succeed

Exposure to various aspects of the health insurance industry, broadening your expertise

Our Culture and Commitment

arenaflex is committed to fostering an inclusive workplace where diversity is celebrated, and every employee feels valued. We do not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other protected group.

When you join arenaflex, you're not just accepting a job—you're becoming part of a legacy of service to the Arizona community. You'll have the opportunity to make a tangible difference in the lives of more than one million Arizonans, helping them access the healthcare they need to live healthier, longer lives.

Apply Today

Imagine doing life-changing work while building a rewarding career. That's the kind of satisfaction you'll find when you work at arenaflex. Our exceptional teams have been transforming healthcare in Arizona for more than 80 years, and we invite you to explore what's possible with a career at arenaflex.

If you're ready to embark on a meaningful career journey, we encourage you to apply below. We're excited to learn more about how you can contribute to our mission of inspiring health and making it easy for the communities we serve.

Join us at arenaflex—where your work truly matters.

Posted: Full Time

Job Reference #: R1427

Remote Health Insurance Customer Advocate - Inbound Phone Specialist (Arizona Based)