[Remote] Customer Support Representative - Bilingual (Spanish)

Note: The job is a remote job and is open to candidates in USA. DAT Freight & Analytics is a leading technology company in the transportation and logistics sector, dedicated to helping businesses move freight efficiently. They are seeking a Customer Support Representative who will be the first point of contact for customers, providing support and solutions to inquiries while fostering a positive relationship between customers and the company.

Responsibilities

• Handle incoming customer queries through various channels (phone, email, and live chat), providing accurate, timely, and empathetic responses while maintaining a solution-oriented mindset
• Troubleshoot customer issues, offering clear and concise solutions
• Escalate complex issues to the appropriate teams when necessary
• Develop and maintain a comprehensive understanding of our products/services to effectively assist customers and provide accurate information
• Actively seek customer feedback to improve our service and products
• Work closely with other departments to ensure a cohesive customer experience, sharing insights and coordinating on issue resolution

Skills

• Fluent in Spanish
• Strong technical skills
• Experience in high call volume environments
• Deep understanding of fintech solutions
• Available 9am - 5pm PST
• Demonstrates pride, ownership, and accountability for work
• Shares opinions openly on what's working and what's not
• Comfortable with independently owning large features with multiple moving parts
• Seeks feedback early and often in the development process
• Collaborates effectively and empathetically across different roles
• Identifies speed vs quality tradeoffs and balances them judiciously
• Believes diverse teams make better decisions and fosters a culture for best work
• Ability to work in a fast-paced environment and adapt to changing demands
• Proficiency in using CRM software and other customer support tools (Zendesk, Hubspot, Freshdesk...etc)
• Exhibits excellent communication skills, both verbal and written
• 1-3 years' experience
• Proven experience in customer support or a related field
• Familiarity with Fintech or the Freight industry
• Hubspot experience

Benefits

• Medical, Dental, Vision, Life, and AD&D insurance
• Parental Leave
• Up to 20 days of paid time off starting in year one
• An additional 10 holidays of paid time off per calendar year
• 401k matching (immediately vested)
• Employee Stock Purchase Plan
• Short- and Long-term disability sick leave
• Flexible Spending Accounts
• Health Savings Accounts
• Employee Assistance Program
• Additional programs - Employee Referral, Internal Recognition, and Wellness
• Free TriMet transit pass (Beaverton Office)

Company Overview