Remote Customer Service Representative | Innovative Answering Assistance | Handshake

Job Title: Remote Customer Service Representative
Company: Innovative Answering Assistance
Location: Remote

Deliver Meaningful Customer Experiences — From Home
At Innovative Answering Assistance, we specialize in providing high-quality customer support for leading home service brands. We're currently hiring Customer Service Representatives to join our remote team and deliver exceptional service on behalf of multiple Neighborly-owned brands—a global leader in home services.

If you're motivated, reliable, and energized by helping people, this is your chance to work in a fast-paced, supportive environment where your voice makes a difference.

What You’ll Do:
• Handle 80+ inbound calls daily in a fast-paced, high-volume environment
• Use scripted communication to provide consistent, accurate, and friendly service
• Assess customer needs, resolve concerns, and schedule appointments efficiently
• Accurately enter data into our customer management systems
• Listen actively and communicate with empathy and professionalism

What We’re Looking For:
• 2+ years of call center or customer-facing experience preferred, but not required
• Fluent English communication (spoken and written); bilingual Spanish-English candidates highly encouraged to apply
• Tech-savvy with basic knowledge of navigating single or multi-screen setups
• Excellent listening, verbal, and written communication skills
• Detail-oriented with accurate data entry and multitasking abilities
• Availability to work at least one weekend, day per week
• A quiet, interruption-free home office environment
• Part Time or Full Time Opportunities available

Hours of Operation:

We are actively hiring for shifts between 7:00 AM – 11:00 PM Eastern Time. Scheduling flexibility, especially for evenings and weekends, is highly valued.