[Remote] Customer Service

Note: The job is a remote job and is open to candidates in USA. Prism Data Consulting is dedicated to assisting data professionals in finding their best fit within the industry. They are seeking a Customer Service representative to provide empathetic support, listen to member needs, and deliver tailored solutions in a remote work environment.

Responsibilities

• Communicate with members via phone and email, providing empathetic support in every interaction
• Listen to member needs and deliver tailored solutions to their unique financial situations
• Collaborate with team members to share knowledge and best practices
• Accurately document member interactions and activities for record-keeping
• Assist with onboarding and account setup for new members

Skills

• Minimum of 1 year of customer service experience in a call center or retail environment
• High school diploma or equivalent
• Availability for an 8-hour shift between 6am - 8pm
• People-focused approach with a solution-oriented mindset
• Ability to manage a high volume of inbound calls
• Experience in a digital finance or financial services environment
• Strong problem-solving skills and ability to think critically under pressure
• Familiarity with customer relationship management (CRM) software
• Bilingual skills, particularly in Spanish, to assist a diverse member base

Benefits

• 401(k) with employer match
• Medical, dental, and vision coverage
• Wellness support
• Financial assistance through various programs

Company Overview