[Remote] Client Support Representative I (Product Support Representative I) - REMOTE

Note: The job is a remote job and is open to candidates in USA. Net Health is a leading-edge SaaS company in healthcare, dedicated to helping caregivers harness data for human health. The Client Support Representative I is responsible for responding to product application support questions and troubleshooting client issues to enhance customer satisfaction.

Responsibilities

• Analyze and resolve issues for clients using department guidelines and timeframes
• Interact with clients to provide and process information in response to inquiries, concerns, and requests about products and services
• Troubleshoot client issues, including downloading and updating key software dependencies, collecting details as necessary, and escalation of issues to level 3 and/or engineering as necessary to resolve client issues
• Research required information using available resources
• Provide internal feedback to resolve issues and/or enhance product based on client
• Provide support for a suite of software applications
• Retrieve, respond to, and create cases for client emails within the appropriate service level window following set guidelines and procedures
• Handle inbound tickets and create cases within the appropriate service level window following set guidelines and procedures
• Organize ideas and communicate messages appropriate to the situation to both clients and co-workers
• Follow up and make scheduled call backs to clients where necessary
• Participate in regularly scheduled internal training on Limber Health and Net Health products
• All other duties as assigned
• Some holiday, evening and weekend hours will be required as needed to meet client needs and provide adequate coverage

Skills

• High School Diploma or equivalent GED
• 1-2 years' experience in a client service or technical support role; may have degree or equivalent
• Microsoft Office
• Google Suite
• 1-2 years' experience as a user of common enterprise software solutions (i.e., NetSuite, Salesforce, Oracle, SAP, Freshdesk etc.)
• Healthcare customer support experience desired

Benefits

• Work From Anywhere
• Unlimited PTO
• Comprehensive Benefits Package
• Employee Resource Groups
• Casual Dress Code
• Prioritized Employee Wellness
• Diversity And Inclusion
• A Voice
• New Hire Support
• Career Development
• Educational Assistance
• Employee Referral Bonus
• Progressive Parental Leave

Company Overview

Company H1B Sponsorship