Regional Manager Customer Success East (Remote)
Posted 2026-05-05
Remote, USA
Full-time
Immediate Start
The Regional Manager, Customer Success leads a geographically distributed team of Customer Success professionals supporting Smart Care’s largest and most strategic customers. This role owns customer outcomes across a defined region, including adoption, retention, expansion, and overall customer health. As a member of the Smart Care Go-to-Market team, we aspire to sustain Stryker's Smart Hospital Platform using approaches our customers rave about. We do this through clear communication, exemplifying professionalism, driving consistency, and empowering customers.
- What you will do:
- Lead, coach, and develop a regional team of Customer Success Managers
- Own customer health, renewal readiness, and expansion outcomes
- Hire, onboard, and train high-performing customer success professionals
- Partner with Sales, Customer Excellence, Technical Support, Marketing and Engineering
- Act as escalation point for critical customer issues within your region, supporting team on customer and internal meetings as needed
- Develop regional processes, metrics, and reporting
What you need:
- Required:
- Bachelors degree required
- Minimum 8 years in customer success or account management with min 3 years leading teams, mentoring, and/or coaching
- Ability to travel as needed (20%)
- Preferred:
- Healthcare industry and enterprise SaaS experience.
- Excellent project management skills.
- Demonstrated experience with customer success software tools and CRM systems.
- Experience with Stryker Digital solutions
- Demonstrated history of managing difficult customer situations with positive outcomes.
Posted April 21, 2026
Posted Date: 04/21/2026 This role will be posted for a minimum of 3 days.
- United States of America Pay Ranges:
- USN: $102,600 - $171,000 USD Annual
- US5: $107,700 - $179,600 USD Annual
- US10: $112,900 - $188,100 USD Annual
- US15: $118,000 - $196,600 USD Annual
- US20: $123,100 - $205,200 USD Annual
- US30: $133,400 - $222,300 USD Annual View the U.S. work location and transparency guide to find the pay range for your location.