Reefer Dispatcher – Owner Operator Fleet (Remote)

Reefer Dispatcher – Owner Operator Fleet (Remote Eligible) Job Summary

Booker Transportation Services is seeking an experienced REEFER Dispatcher to manage time-sensitive refrigerated freight for a growing fleet of owner-operators. This role is responsible for executing high-service freight, protecting on-time performance, maximizing driver productivity, and maintaining strong communication with drivers and customers.

This is not an entry-level dispatch role. The ideal candidate has real experience working directly with owner-operators, understands the urgency and precision required in meat and reefer freight, and thrives in a fast-paced, high-accountability environment.

Dispatchers at Booker have meaningful autonomy and directly impact fleet performance, driver retention, and customer satisfaction.

Key Responsibilities
• Dispatch and manage refrigerated meat freight for owner-operators in a high-volume, time-sensitive environment.
• Plan and execute optimal load sequencing to maximize revenue, reduce deadhead, and maintain strong service levels.
• Monitor appointments, transit times, temperature requirements, and service expectations to protect on-time delivery performance.
• Maintain constant communication with drivers regarding load details, routing, ETAs, delays, and operational issues.
• Proactively identify and resolve service risks before they impact customers or drivers.
• Coordinate trailer availability, maintenance needs, and equipment positioning as needed.
• Utilize TMS systems, load boards, tracking tools, and multi-line phone systems to manage daily operations.
• Accurately document dispatch activity, notes, and operational data.
• Work collaboratively with leadership, safety, and operations teams to improve fleet performance and consistency.
• Participate in rotating after-hours and weekend support coverage when required.

Required Experience & Skills
• 2+ years of dispatch experience in trucking or logistics.
• Direct experience dispatching owner-operators is required.
• Strong understanding of refrigerated freight, appointment freight, and service-sensitive customers.
• Comfortable managing multiple trucks simultaneously in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Excellent verbal and written communication skills.
• High level of organization, attention to detail, and follow-through.
• Experience using TMS platforms, load boards, GPS tracking tools, and multi-line phone systems.
• Ability to work independently, manage priorities, and take ownership of outcomes.

Preferred (Nice to Have)
• Experience with meat, protein, or temperature-controlled freight.
• Remote dispatch experience.
• Familiarity with owner-operator pay structures, settlements, and driver relations.

What We Offer
• Competitive compensation based on experience.
• Performance growth opportunities as the fleet expands.
• High autonomy and meaningful operational impact.
• Collaborative, fast-moving operations environment.
• Remote flexibility for the right candidate.

Pay: $50,000.00 - $100,000.00 per year

Benefits:
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):
• Do you have at least 2 years of dispatch experience in trucking?
• Have you directly dispatched owner-operators (not company drivers or call center dispatch)?
• What type of freight have you dispatched?
• Are you comfortable working in a fast-paced environment with high accountability, limited hand-holding, and rotating after-hours coverage when needed?

Language:
• English (Required)

Work Location: Remote