Production Support Coordinator – Global Content Operations & Broadcasting Media Distribution

About arenaflex

Welcome to arenaflex, where imagination meets innovation and storytelling comes to life! We are a global leader in entertainment and media production, dedicated to delivering extraordinary content to audiences around the world. Our mission is to create unforgettable experiences that inspire, entertain, and connect people across cultures and continents. As part of our dynamic team, you'll contribute to shaping the future of global media distribution while working alongside talented professionals who share your passion for excellence.

At arenaflex, we believe that great content deserves seamless delivery. Our Global Operations team plays a critical role in ensuring that programming, events, and entertainment content reach every corner of the globe efficiently and in pristine quality. We are currently seeking a detail-oriented and enthusiastic Production Support Coordinator to join our Global Production operations team. This is an exciting opportunity for individuals who thrive in fast-paced environments, possess strong organizational skills, and have a genuine interest in the behind-the-scenes magic of media production and distribution.

Position Overview

The Production Support Coordinator will be responsible for fulfilling all programming, activity, partnership, and creation needs across all regions worldwide. This vital role serves as the backbone of our global content operations, ensuring seamless delivery of live content to partnership clients and maintaining the highest standards of broadcast excellence. The ideal candidate will be comfortable working with multiple stakeholders, managing complex workflows, and adapting to the ever-evolving demands of live media production.

Key Responsibilities

As a Production Support Coordinator at arenaflex, you will:

• Manage Programming and Creation Feeds: Fulfill all programming and creation feeds to all regions, including live content delivery to partnership clients around the world. Ensure timely and accurate distribution of content across multiple platforms and geographic locations.
• Create Clips and Highlights: Produce engaging clips and highlights using our proprietary QCut system, and disseminate the content globally through feed or file delivery mechanisms. Maintain quality control standards throughout the creation process.
• Content Research and Discovery: Utilize ADT, Media Search, and feed programs to locate and identify content suitable for distribution. Conduct thorough research to ensure the right content reaches the right audiences at the right time.
• Update Distribution Plans: Maintain and update all Video Connect (VC) and Fiber plans for feedings related to the agencies. Ensure all technical specifications are accurately documented and communicated to relevant stakeholders.
• Visual Content Creation: Support programming efforts by using Photoshop and Art Chief to create and upload compelling thumbnails for our digital platforms. Upload and manage content distribution to digital platforms across various regions.
• Daily Feed Reporting: Compile and distribute daily live feed overviews to partnership clients. Ensure all stakeholders receive accurate and timely information about ongoing broadcasts and content deliveries.
• Issue Coordination and Resolution: Coordinate and investigate any feed issues with internal and external partners. Serve as a key point of contact for troubleshooting technical problems and ensuring minimal disruption to content delivery.
• Demand Management: Input cut and refeed demands into the Partnership Administrator system for tracking and distribution to regions. Maintain meticulous records of all requests and their resolution status.
• Technical Platform Management: Execute specialized technical functions within the TVU Maker platform for various global shows. Ensure proper configuration and operation of broadcast equipment and software systems.
• Equipment Support: Assist the Project Desk with TVU Packs and camera equipment shipments for remote productions. Coordinate logistics to ensure equipment availability for on-location broadcasts.
• Real-Time Information Sharing: Provide updated information in real-time to all stakeholders, including Edge Store changes, production room changes, and other critical operational updates. Maintain open lines of communication across multiple departments.
• Administrative Support: Scope of organizational and coordination activities includes routine administrative procedures. Support overall team efficiency through documentation, reporting, and process improvement initiatives.
• File Transfer Management: Demonstrate knowledge of content acquisition and delivery via file transfer protocols including FTP, Relay it, WeTransfer, and other similar platforms.

Essential Qualifications

• Educational Background: Bachelor's degree from an accredited institution is required. Degrees in Communications, Media Studies, Broadcast Production, or related fields are preferred.
• Production Knowledge: Comprehensive understanding of all Production aspects, including but not limited to: Studio operations, Events coverage, and Electronic News Gathering (ENG). Familiarity with the end-to-end production workflow is essential.
• Coordination Expertise: Knowledge of assigned areas of coordination, with the ability to manage multiple priorities simultaneously while maintaining attention to detail.
• Process Orientation: Strong understanding of support aspects required by daily operations. Ability to follow established procedures while identifying opportunities for improvement.
• Technical Proficiency: Basic knowledge of Photoshop for image creation and manipulation. Willingness to learn and adapt to new software platforms and tools.
• Communication Skills: Excellent written and verbal communication abilities. Capable of conveying technical information clearly to diverse audiences.
• Problem-Solving Abilities: Strong analytical skills with the ability to troubleshoot issues quickly and effectively under pressure.

Preferred Qualifications

• Industry Experience: Minimum of 2 years of related administrative and production support work experience in a media, broadcasting, or entertainment environment.
• Language Skills: Bilingual proficiency in Spanish, both written and spoken, is highly desirable. Additional language capabilities are considered a plus.
• Sports Knowledge: Background or strong interest in sports production and coverage. Familiarity with sports programming workflows and terminology is advantageous.
• Technical Systems: Prior experience with broadcast management systems, content delivery platforms, and file transfer technologies.
• Live Production Experience: Understanding of live event production, including remote broadcasts and multi-camera operations.

Skills and Competencies Required for Success

• Organizational Excellence: Exceptional organizational skills with the ability to manage multiple projects and deadlines simultaneously.
• Technical Aptitude: Comfortable working with various software applications, broadcast equipment, and digital platforms.
• Attention to Detail: Meticulous attention to detail to ensure accuracy in content preparation and distribution.
• Adaptability: Ability to thrive in a dynamic, fast-paced environment with evolving priorities.
• Team Player: Strong collaborative skills with the ability to work effectively across departments and with external partners.
• Time Management: Excellent time management skills with the ability to meet tight deadlines.
• Customer Focus: Dedication to maintaining high satisfaction levels among internal and external stakeholders.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the professional development and career growth of our team members. As a Production Support Coordinator, you will:

• Gain Comprehensive Industry Knowledge: Develop expertise in global media production, content distribution, and broadcast operations through hands-on experience and mentorship from industry professionals.
• Exposure to Cutting-Edge Technology: Work with state-of-the-art broadcasting equipment and platforms, including TVU Maker, QCut, and various content management systems.
• Career Advancement Pathways: Build a foundation for career growth within our global organization. Outstanding performance can lead to senior coordinator roles, team leadership positions, or specialized roles in production management.
• Continuous Learning Opportunities: Access to training programs, workshops, and certifications to enhance your skills in media production, technical systems, and leadership.
• Cross-Functional Experience: Collaborate with teams across different regions and departments, gaining a holistic understanding of the entertainment and media industry.
• Industry Recognition: Be part of an organization known for innovation and excellence in content delivery and entertainment programming.

Work Environment and Company Culture

Join a vibrant, inclusive, and collaborative work environment where your contributions truly matter. At arenaflex, we foster a culture of creativity, diversity, and mutual respect. Our team members are passionate about what they do and are committed to delivering exceptional results every day.

We offer:

• Dynamic Team Atmosphere: Work alongside talented professionals who share your enthusiasm for media and entertainment.
• Inclusive Culture: A workplace that celebrates diversity and encourages different perspectives and ideas.
• Innovation Focus: Opportunities to contribute ideas and innovation to improve our processes and operations.
• Work-Life Balance: Support for maintaining a healthy balance between professional responsibilities and personal well-being.
• Connectivity: Regular team meetings, cross-functional collaborations, and social events that build strong relationships.

Compensation, Perks, and Benefits

We recognize and reward the hard work and dedication of our team members. arenaflex offers a competitive compensation package that includes:

• Competitive Hourly Rate: $20-$30 per hour, commensurate with experience and qualifications.
• Comprehensive Benefits: Full-time employees are eligible for health, dental, and vision insurance coverage.
• Paid Time Off: Generous paid vacation and sick leave policies.
• Retirement Plans: Access to retirement savings plans with company contributions.
• Professional Development: Tuition assistance and reimbursement for relevant certifications and training.
• Employee Discounts: Special offers and discounts on products and services.
• Wellness Programs: Access to wellness resources and programs to support your overall well-being.

Location

This position is based in Connecticut, USA. We are proud to be part of the local community and offer opportunities for qualified candidates within the region.

Join Our Team Today!

Are you ready to play a crucial role in delivering world-class entertainment content to global audiences? Do you thrive in collaborative environments where your skills make a real difference? If so, we want to hear from you!

At arenaflex, we are more than just an entertainment company – we are a family of passionate professionals dedicated to creating magical experiences for audiences everywhere. This is your opportunity to grow your career, develop new skills, and be part of something truly extraordinary.

Apply now to join our team as a Production Support Coordinator and help us continue to deliver exceptional content to viewers around the world. We look forward to welcoming a talented individual who shares our commitment to excellence and our passion for outstanding media production.

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.