Patient Care Coordinator – Evening & Weekend Remote Customer Service Specialist

Join arenaflex: Making a Difference in Patient Care

Are you passionate about helping others and looking for a meaningful career where your contributions truly matter? Welcome to arenaflex – a national leader in providing essential home medical equipment and healthcare solutions. We specialize in delivering ventilators, oxygen therapy, sleep apnea treatment, wound care solutions, and diabetic supplies to patients across the United States. Our mission is to help individuals lead more comfortable and productive lives by keeping them engaged in their care and empowering them to manage their health and treatment from the comfort of their homes.

At arenaflex, we believe that exceptional patient care starts with exceptional people. That's why we're seeking a dedicated and compassionate Patient Care Coordinator to join our Sleep Central After-Hours Call Center team. In this role, you'll be the friendly voice that patients rely on when they need equipment deliveries, have questions about their treatment, or require assistance with their medical supplies. You'll play a vital role in ensuring our patients receive the timely care they need, making a real difference in their quality of life.

This is a 100% REMOTE position, meaning you'll work from the comfort of your own home from day one. You'll be part of a supportive team that's committed to delivering outstanding customer care through hundreds of locations across 45 states. If you're looking for a career that combines your customer service skills with your desire to make a positive impact in healthcare, this is the opportunity you've been waiting for.

Position Overview

As a Patient Care Coordinator at arenaflex, you will be responsible for contacting all patients regarding the delivery of medical equipment, taking patient orders, verifying patient information, and processing orders in a timely and accurate manner. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in providing excellent service to patients in need.

Position Details:

• Pay: $16 per hour plus a Quarterly Bonus opportunity


• Work Model: 100% REMOTE – Work from home from your first day


• Location Requirement: Must reside in the US and live within 60 miles of any arenaflex location


• Schedule: Five days per week, including every Saturday and Sunday, plus three evening shifts during weekdays starting at or after 4:00 PM Central Time

Key Responsibilities

As a Patient Care Coordinator, your primary duties will include:

• Patient Contact and Order Management: Contact patients regarding equipment deliveries, take orders over the telephone, and verify all patient information to ensure accuracy.


• Data Entry and Documentation: Accurately transcribe patient profiles via telephone, including data entry of essential information into our systems. This may also include outbound calling to patients and healthcare providers.


• Documentation Processing: Obtain and process medically necessary documentation required for patient orders, ensuring compliance with all regulatory requirements.


• Order Processing: Process patient orders through our Online Pharmacy system with precision and attention to detail.


• Shipping and Delivery Support: Resolve tracking issues and reschedule shipping orders for patients as needed to ensure timely delivery.


• Troubleshooting: Troubleshoot problems based on patient input regarding the scope and/or magnitude of any equipment or delivery failures.


• Order Verification: Verify that all orders are complete and accurate before final processing.


• Additional Duties: Perform other duties as assigned by management to support team goals and patient satisfaction.

Essential Qualifications

To succeed in this role, candidates must meet the following requirements:

Education and Experience

• High school diploma or GED equivalent required


• Experience in the medical field and administrative record management is strongly preferred


• Strong background in customer service is essential

Skills and Competencies

• Communication: Effectively communicate in English – both oral and written. Must be helpful, knowledgeable, and polite while maintaining a positive attitude at all times.


• Comprehension: Ability to interpret a variety of communications including verbal, non-verbal, written, listening, and visual cues.


• Confidentiality: Must maintain confidentiality and practice discretion and caution when handling sensitive patient information.


• Medical Knowledge: Familiarity with medical terminology is required to effectively communicate with patients and understand their needs.


• Multitasking: Ability to multitask while maintaining attention to detail is crucial for success in this role.


• Mathematical Skills: Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division.


• Problem-Solving: Self-motivation, strong organizational skills, excellent time-management, and deductive problem-solving skills are essential.


• Teamwork: Ability to work independently and as part of a collaborative team.

Physical Requirements

• Requires sitting for extended periods


• Requires walking and standing as needed


• Requires talking or listening for prolonged periods


• Requires close vision to read small print on computer screens and paperwork

Technical Requirements

• Proficiency in email transmission and communication


• Internet navigation and research skills


• Microsoft applications, specifically Word and Excel


• Office equipment operation including fax machine, copier, printer, phone, and computer/tablet


• Understanding of all applicable home medical equipment and supplies is a plus

Employment Requirements

Employment with arenaflex is contingent upon:

• Completion of a background investigation (company-wide)


• Passing a drug screen (when applicable for the position)


• Possession of a valid driver's license in your state of residence with a clean driving record (when applicable for the position)

Why Join arenaflex?

At arenaflex, we value our employees as much as we value our patients. We understand that our team members are the backbone of our organization, and we're committed to providing a supportive, rewarding, and growth-oriented work environment. Here are just a few reasons why you should consider joining our team:

Competitive Compensation and Benefits

• Generous Paid Time Off: Enjoy ample paid time off and paid holidays to maintain a healthy work-life balance.


• Overtime Pay: Overtime pay for non-exempt hourly positions based on business needs.


• Quarterly Bonus Opportunity: Earn additional income through our quarterly bonus program.


• Comprehensive Health Coverage: Medical, Prescription, Dental, and Vision insurance for you and your family.


• Financial Security: Life Insurance, Disability coverage, Accidental Death insurance, Identity Protection, and Legal services.


• Health Savings Accounts: HSA and FSA/Dependent Care FSA options to help you save on healthcare expenses.


• Retirement Savings: 401(k) plan to help you plan for your future.


• Employee Programs: Access to Meru Health Mental health programs and Mercer SmartConnect Medicare programs.


• Chronic Condition Support: Livongo Diabetes and High Blood Pressure programs to support your health journey.


• Cost-Saving Programs: Healthcare Bluebook and RX Savings solutions programs.


• Wellness Support: HEPB and TB vaccinations provided.

Additional Perks and Rewards

• Employee Discount Program: Enjoy discounts on products and services.


• Employee Recognition Program: Be recognized for your hard work and dedication.


• Bonus and Incentive Opportunities: Additional ways to earn based on performance.


• Mileage Reimbursement: Available when applicable for the position.


• Telephone Reimbursement: Available when applicable for the position.


• Commission Opportunities: For eligible positions, there are commission and incentive opportunities.

Career Growth and Development

At arenaflex, we believe in investing in our employees' growth and development. We offer numerous opportunities for career advancement within our organization. As you gain experience and demonstrate your skills, you'll have the chance to take on increased responsibilities, move into leadership roles, or explore different areas within our company. We're committed to helping you build a long and fulfilling career in healthcare.

Work-Life Balance

We understand that life outside of work is important. Our flexible scheduling options allow you to maintain a healthy balance between your professional and personal life. While this position does require working evenings and weekends, we strive to create schedules that work for our team members while meeting the needs of our patients.

Company Culture

arenaflex is more than just a workplace – it's a community. Our team members are united by a shared commitment to improving the lives of our patients. We foster a culture of respect, collaboration, and excellence. When you join arenaflex, you become part of a team that genuinely cares about making a difference in the lives of others.

Make the Right Move – Apply Today!

If you're ready to take the next step in your career and join a company that values its employees and the patients we serve, we encourage you to apply for this position. The hiring manager will review all resumes and contact applicants with related experience to discuss this opportunity further.

To view the status of your application, please sign into your account. All positions are posted for a minimum of 5 days, and positions remain open until filled with a qualified applicant. We appreciate your interest in arenaflex and look forward to the possibility of working with you.

arenaflex is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees.

We can't wait to welcome you to the arenaflex team! Apply today and start making a meaningful difference in patient care tomorrow.