About arenaflex

Welcome to arenaflex – a leading innovator in commissary goods and services since 1991. We have grown to become the most dynamic and price-sensitive supplier of food, apparel, footwear, electronics, and personal-care products to State, Federal, and County correctional institutions across the nation. At arenaflex, we take pride in our commitment to excellence, our dedication to our customers, and our passion for fostering a workplace where every team member can thrive.

Join a team culture built on respect, career growth, job security, and competitive compensation. We strive to create a positive environment where everyone can grow and learn at every step of their professional journey. When you become part of the arenaflex family, you will be entrusted with making a meaningful impact on the organization and the communities we serve.

Position Overview

arenaflex is currently seeking a motivated and customer-focused Part-Time Call Center Representative to join our dynamic team in Dallas, TX. This position offers an exciting blend of exceptional customer service and heavy order processing responsibilities. If you have a passion for helping others, thrive in a fast-paced environment, and possess strong communication skills, we want to hear from you!

This is an on-site position based in Dallas, Texas – not a remote or work-from-home opportunity. We believe in the power of teamwork and collaborative energy, which is why our team works together in a vibrant, supportive office environment.

What You'll Do

As a Call Center Representative at arenaflex, you will be the frontline ambassador of our brand, delivering outstanding service to every customer who reaches out to us. Your responsibilities will include:

Customer Interaction: Maintain a positive, empathetic, and professional attitude toward customers at all times, ensuring every interaction leaves a lasting positive impression.

Inbound Call Handling: Respond promptly to customer inquiries, providing accurate information and solutions in a timely manner.

Order Processing: Process customer orders with precision and efficiency, including entering data, verifying information, and ensuring order accuracy.

Payment Processing: Handle payment transactions securely and accurately, maintaining compliance with company policies and procedures.

Customer Support: Ensure complete customer satisfaction by providing professional, knowledgeable, and friendly support to both English and Spanish-speaking customers.

Sales Enthusiasm: Encourage customers to purchase additional products and services by showcasing the value and benefits of our offerings.

Documentation: Maintain detailed records of customer interactions, transactions, comments, and complaints in our customer relationship management system.

Collaboration: Communicate and coordinate effectively with colleagues and cross-functional teams to resolve customer issues and ensure seamless service delivery.

Objection Handling: Demonstrate strong objection handling skills by understanding customer needs and responding with empathy and effective solutions.

Complaint Resolution: Acknowledge and resolve customer complaints professionally, turning negative experiences into positive outcomes.

What We're Looking For

To succeed in this role, you should possess the following qualifications:

Essential Qualifications:

Customer Service Experience: A minimum of 6 months to 1 year of customer service experience is required. Call center or phone-based customer service experience is strongly preferred.
Order Processing Skills: Previous experience in order processing is required, with the ability to manage high-volume transactions accurately.
Education: High School Diploma or GED (or High School Equivalence Certificate) is required.
Technical Comfort: Must be comfortable using computers and learning new software systems quickly.
Emotional Intelligence: Ability to stay calm, composed, and professional when dealing with stressed or upset customers.
Language Skills: Bilingual proficiency in English and Spanish is a significant plus, as we serve a diverse customer base.

Preferred Skills and Competencies:

Excellent verbal and written communication skills

Strong problem-solving abilities and critical thinking

Ability to multitask and prioritize in a fast-paced environment

Attention to detail and accuracy

Positive attitude and willingness to learn

Team player with a collaborative mindset

Adaptability and openness to feedback

Why Join arenaflex?

At arenaflex, we believe that our employees are our greatest asset. That's why we are committed to investing in your growth, development, and well-being. Here are just a few reasons why you should join our team:

Career Growth Opportunities

The possibilities for growth within arenaflex are endless! We continuously strive to upskill our employees and offer internal candidates the opportunity to thrive and advance within the company. Whether you're looking to move into supervisory roles, specialize in specific areas, or explore different departments, we provide the pathways to help you achieve your career goals.

Training & Skill Development

We invest heavily in our people. You'll have access to comprehensive on-the-job training and skills development programs that will help you expand your knowledge base and grow professionally. The opportunities for learning are limitless – you'll be encouraged to learn beyond your current expertise and cross-train in various areas to broaden your skill set.

Supportive Team Environment

At arenaflex, we are more than just co-workers – we are a team. You'll work in an environment where everyone supports each other, whether you're collaborating on small projects or large initiatives. We foster a culture of mutual respect, open communication, and shared success.

Competitive Compensation & Benefits

We recognize and reward your hard work and dedication. As a part-time team member at arenaflex, you'll enjoy:

Competitive Hourly Wage: $18.00 per hour

Sign-On Bonus: $1,000 sign-on bonus for qualifying candidates!

Flexible Scheduling: Good work-life balance with part-time hours that fit your lifestyle

401(k) Savings Plan: Plan for your future with our retirement savings option

Paid Time Off (PTO): Enjoy paid time off to rest and recharge

Holiday Pay Opportunities: Additional compensation for working during holidays

Birthday PTO: Celebrate your special day with paid time off!

On-the-Job Training: Continuous learning and development opportunities

Employee Assistance Program: Access to resources and support for personal and professional challenges

Our Culture

arenaflex is more than a workplace – it's a community. We believe in creating an inclusive environment where diverse perspectives are valued and celebrated. Our team members are encouraged to bring their authentic selves to work every day, contributing to a vibrant, collaborative, and innovative culture.

We are committed to maintaining a safe, welcoming, and supportive environment for all employees. Our core values guide everything we do:

Customer Obsession: We put our customers at the heart of every decision

Integrity: We do the right thing, even when no one is watching

Innovation: We embrace change and constantly seek better ways to serve our customers

Teamwork: We achieve more together than we ever could alone

Excellence: We hold ourselves to the highest standards in everything we do

Equal Employment Opportunity

arenaflex is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

Apply Today!

Are you ready to take the next step in your career? Join the arenaflex team and become part of a company that values its employees, invests in their growth, and makes a real difference in the lives of its customers.

We are excited to review your application and learn more about how you can contribute to our team. Apply now and start your journey with arenaflex – where opportunities await and your career can flourish!

Part-Time Call Center Representative – Customer Service & Order Processing (Bilingual Preferred) | Dallas, TX