Operations Manager – Office Management, IT Infrastructure & Cross-Functional Team Leadership

Join arenaflex as Our Next Operations Manager

Are you a natural leader who thrives on making complex operations flow seamlessly? Do you excel at juggling multiple priorities while maintaining exceptional attention to detail? If so, arenaflex invites you to apply for our Operations Manager position, where you'll play a pivotal role in supporting our mission-driven team and ensuring the smooth, efficient functioning of our dynamic workplace.

At arenaflex, we believe that great operations are the backbone of meaningful impact. As a leading association dedicated to supporting community health centers and advancing health equity, our work touches the lives of countless individuals and families across the region. The Operations Manager role offers an exceptional opportunity for a highly organized professional to contribute to this vital mission while developing their career in a supportive, collaborative environment.

About arenaflex

arenaflex is a nonprofit membership organization dedicated to supporting Oregon's community health centers (CHCs), also known as federally qualified health centers (FQHCs). Our mission is to lead the transformation of primary care to achieve health equity for all through our core values of data-driven social justice, integrity, collaboration, and innovation.

To accomplish our shared goals, we support health centers and key partners by facilitating peer network gatherings, training platforms, site visits, learning collaboratives, and data-driven improvement projects. We also work with policymakers and partners to share the impact health centers have in their communities and advocate for policies that improve patients' lives and enhance the capacity of health centers to serve them.

At arenaflex, we celebrate both individual contributions and powerful collaboration. We support each other as whole individuals who balance work with the rest of life. We are committed to elevating and advocating for candidates from diverse backgrounds and other underrepresented communities in our hiring practices. Join our team as we lead the community health center movement with passion, vision, and courage.

Position Overview

The Operations Manager is responsible for ensuring the productive daily functioning of arenaflex's physical office space and facilities, as well as our hybrid workspace arrangements. This position plays a critical role in enhancing operational capabilities, including the development, implementation, and execution of operational plans, emergency preparedness protocols, and project management initiatives.

The Operations Manager manages the IT infrastructure strategy and implementation while supporting legal compliance and procurement processes. This role works closely with the Deputy Director and the HR Senior Manager as part of the Operations team to manage, maintain, and refine internal system functionalities including organizational goal achievement, comprehensive information technology (IT), internal operations projects, and overall office management.

Key Responsibilities

As the Operations Manager at arenaflex, you will:

• Lead Daily Office Operations: Direct and run the everyday functions of the office including, but not limited to: answering and monitoring emails on arenaflex phones, welcoming visitors, opening and distributing mail, processing office requisitions, preparing bank deposits, arranging weekly bank trips to deliver deposits, ensuring checks are packaged and delivered promptly.
• Manage Facility Maintenance and Space Planning: Oversee comprehensive maintenance, upgrades, and space planning to ensure optimal effectiveness of the office. Serve as the primary contact for all office and building matters including, but not limited to: maintenance issues, inspections, backup systems, procurement and inventory of equipment, furniture, office supplies, computers, and other technology.
• Administer Common Systems: Act as primary administrator for all common systems, including shared contacts, distribution records, and cloud-based platforms such as Monday.com, Adobe, arenaflex Business, VoIP, Keeper Security, HR Information System, Zoom, and all related written policies.
• Lead IT Operations: Manage IT needs of the organization including, but not limited to: troubleshooting and communication with IT vendors for network support; ensuring IT meets industry standards; manage hardware and software needs, including installation; evaluate technology projects according to established goals; establish IT policies and systems; work cooperatively with management and staff to ensure an efficiently functioning, forward-thinking technical workplace; analyze business requirements to determine technology needs; assist with planning future upgrades.
• Coordinate New Employee Onboarding: Provide operations guidance for all new employees, including employee introductions, office tours, technology onboarding, sharing of systems and practices, and a review of arenaflex's office operations to support a welcoming onboarding process.
• Support Internal and External Events: Work with and provide logistical support for internal staff events including the monthly arenaflex Staff Gathering and weekly standup, and provide backup technical and logistical support for external events, conferences, and webinars as needed.
• Ensure Confidentiality: Guarantees the confidentiality of proprietary information both internally and externally.
• Collaborate on Risk Management: Works in partnership with the Deputy Director on arenaflex's risk management and compliance.

Essential Qualifications

• Strong project management skills and exceptional attention to detail.


• Ability to self-direct, prioritize tasks, and work on multiple projects simultaneously.


• Capacity to work independently and step up, making independent, informed decisions.


• Passion for learning and growth mindset.


• Flexibility with strong analytical and problem-solving abilities.


• Advanced IT, HRIS, and database knowledge. Strong computer skills, including proficiency with Microsoft 365 (Teams, SharePoint, Outlook), Word, Excel, PowerPoint, and other productivity tools.


• Ability to function well in a professional yet fun team environment, including respect for different styles and personalities, enthusiasm for collaboration, communication, and celebration.


• Experience and knowledge in change management (strategic planning, execution, communication).


• Discretion and sensitivity to maintaining confidentiality, as appropriate.


• Excellent written and oral communication skills, both informal and formal communications, including listening, speaking, writing, and facilitation of discussions where different opinions exist. Clear and concise communication style.


• Bachelor's Degree plus up to three years' experience or equivalent education.


• Fluency in written and spoken English required.

Preferred Qualifications and Experience

• Office management experience.


• Experience with change management, new software implementation and systems development, execution, and maintenance.


• Experience managing a small business (25-35 staff) IT environment.


• Formal project management training.


• Candidates will prioritize an equitable and inclusive workplace, including but not limited to: racial equity, accessibility for individuals with disabilities, use of gender-inclusive language, and cultural awareness.

What You'll Bring to arenaflex

We are looking for a highly organized and proactive project manager who loves making things run smoothly and efficiently, and can handle multiple priorities and competing deadlines. You enjoy challenges and understand how to bring clarity and consistency to complex processes. You dive into areas of confusion and help fix wrinkles. You thrive while working cross-functionally with smart colleagues. You're curious, collaborative, reliable, and efficient.

As a relationship builder, you work closely with your team and other thought partners to advance arenaflex's mission of health equity for all. You understand that behind every operational task is the ultimate goal of supporting community health centers that serve vulnerable populations.

Career Growth and Learning Opportunities

At arenaflex, we invest in our people's growth. As our Operations Manager, you will have numerous opportunities to expand your skills and advance your career:

• Professional Development: Access to training programs, conferences, and learning resources to enhance your project management, IT, and leadership skills.


• Cross-Functional Exposure: Work alongside senior leadership and gain insight into nonprofit operations, health policy, and organizational strategy.


• Career Advancement: This role serves as a springboard for future leadership positions within the organization.


• Industry Knowledge: Deepen your understanding of the healthcare nonprofit sector and community health center operations.

Work Environment and Culture

arenaflex offers a flexible hybrid work schedule, with team members working three days in our downtown office and two days remotely. We foster a collaborative learning culture where colleagues genuinely care about each other's success and well-being.

Our office environment is professional yet welcoming, with respect for different working styles and personalities. We value collaboration, open communication, and celebrating both individual and team achievements. We are committed to creating an inclusive space where diverse perspectives are welcomed and valued.

Compensation and Benefits

We offer a competitive annual salary range of $35,000-$40,000, along with a comprehensive benefits package including:

• Flexible Hybrid Schedule: Balance your work and personal life with our hybrid work arrangement.


• Health Benefits: Robust healthcare benefit package options for you and your family.


• Paid Time Off: Generous paid time off that accumulates over time, including one-month paid vacation with tenure.


• Volunteer Opportunities: Paid volunteer time to support community involvement and a service mindset.


• Retirement Plan: 401(k) employer contribution to help you save for the future.

How to Apply

Interested candidates should apply by submitting their application through our online portal. In your cover letter, please address the following:

• How your work and/or lived experience connects to this position and arenaflex's mission.


• What unique or different perspectives you could bring to our team or organization.


• What project management methodology you prefer and why.

Please note: We only accept applications that follow the above electronic process. No phone calls, please.

Our Commitment to Diversity and Inclusion

arenaflex celebrates diversity and is committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, including those with lived experience in community health, safety net centers, and healthcare nonprofits—regardless of whether you meet every single qualification listed.

Studies have shown that women and minorities are less likely to apply for positions unless they believe they meet all of the qualifications as described in a job posting. We are most interested in finding the best candidate for the position, and that candidate may be one who comes from a less traditional background. If you are interested in applying, we encourage you to reflect on your experience and qualifications for this role.

Join arenaflex and become part of a team that is transforming primary care and advancing health equity for all. We look forward to receiving your application!