Online | Hospitality Coordinator – Reservations & Guest Support

About the position

We are a professional travel planning company dedicated to delivering personalized, high-quality travel experiences. We specialize in hotel accommodations, cruises, all-inclusive resorts, and group travel, with a focus on exceptional service and attention to detail.

We are seeking motivated and detail-oriented individuals to join our team as Remote Hospitality Coordinators focusing on reservations and guest support. In this role, you will assist clients with booking travel accommodations, managing reservations, and ensuring a smooth and enjoyable experience from the moment they inquire until the end of their stay.

Responsibilities
• Coordinate hotel reservations and other travel-related bookings
• Provide clients with accurate details about accommodations, amenities, and availability
• Handle changes, modifications, and special requests promptly and professionally
• Communicate with guests via phone, email, and online platforms in a friendly and helpful manner
• Maintain accurate booking records and client profiles
• Collaborate with team members to ensure exceptional guest experiences
• Stay current on hospitality trends, travel destinations, and supplier offerings

Requirements
• Excellent communication and customer service skills
• Strong organizational abilities with attention to detail
• Ability to work independently and manage multiple client requests
• Basic computer proficiency and a reliable internet connection
• Interest in hospitality and travel services

Nice-to-haves
• Prior experience in hospitality, customer service, or reservations is a plus but not required

Benefits
• Flexible, fully remote work environment
• Training and access to industry booking tools and resources
• Supportive team culture and mentorship
• Income-earning possibilities based on performance
• Travel discounts and industry perks
• Professional development and growth opportunities