Lead Director – Service Operations, Strategy and Transformation
Posted 2026-05-05
Remote, USA
Full-time
Immediate Start
- Job Description:
- Lead large-scale operational and technology transformation initiatives, driving efficiency and process improvements across healthcare operations.
- Own end-to-end solution design and implementation, including identifying business problems, selecting enabling technologies, and ensuring successful deployment.
- Manage cross-functional projects that integrate operations and technology, collaborating with internal teams and external partners to achieve strategic goals.
- Drive change management for major organizational shifts, ensuring adoption of new processes and technologies across large teams and complex environments.
- Provide strategic consulting and thought leadership, leveraging healthcare operations expertise to influence decisions and deliver measurable impact.
- Requirements:
- 10+ years of leadership experience in shared services or healthcare operations
- Proven track record in cultural and operational transformation, including structured change management (stakeholder alignment, training, communications, outcome measurement)
- Successful leadership of vendor selection and large-scale technology deployments (impacting 100+ FTEs)
- Demonstrated ability to automate high-volume administrative processes
- Strong understanding of enabling technologies for service operations (automation, AI, self-service, agent assist)
- Exceptional strategic thinking, project management, and executive communication skills
- Highly collaborative, analytical, and adaptable in a fast-paced environment
- Self-starter with strong initiative, follow-through, and problem-solving capability
- Travel - up to 20%
- U.S. work authorization.
- Benefits:
- Mission-focused career impacting change and measurably improving health outcomes for medicare patients
- Paid vacation, sick time, and investment/retirement 401K match options
- Health insurance, vision, and dental benefits
- Opportunities for leadership development and continuing education stipends
- New centers and flexible work environments
- Opportunities for high levels of responsibility and rapid advancement