Job Title: Family Services Support Specialist - Permanency Care Coordination (Remote/Hybrid)

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Join Arenaflex: Make a Lasting Impact in the Lives of Children and Families

Are you searching for a career that combines meaningful purpose with genuine work-life balance? Do you have a heart for serving vulnerable children and families, and are you looking for an organization that truly invests in your growth and well-being? If so, we invite you to explore an extraordinary opportunity to join the arenaflex family as a Family Services Support Specialist.

At arenaflex, we believe that every child deserves a loving, stable home, and every family deserves the support they need to thrive. For over two decades, we have been at the forefront of child welfare services, providing comprehensive support to families who have found permanency through reintegration, adoption, custodianship, guardianship, and youth who have aged out of the foster care system. Our mission is simple yet profound: to strengthen families, empower children, and build communities where every individual has the opportunity to flourish.

We are currently seeking a compassionate and dedicated professional to join our team in a remote/hybrid capacity. This is not just a job—it is a calling. As a Family Services Support Specialist at arenaflex, you will play a pivotal role in transforming lives, providing essential resources, and advocating for families who need it most. If you are ready to make a difference and grow with an organization that values its employees as much as the communities it serves, we encourage you to apply today.

About Arenaflex

Arenaflex is a leading nonprofit organization committed to providing exceptional support services to children and families across the nation. Our team is comprised of passionate professionals who share a common goal: to ensure that every child experiences the stability and security of a permanent home. We operate with integrity, excellence, and an unwavering dedication to our mission.

What sets arenaflex apart is our holistic approach to family support. We understand that achieving permanency is just the beginning of a family's journey. That is why we offer comprehensive services designed to help families not only obtain permanency but also maintain it successfully. From connecting families with essential community resources to providing ongoing advocacy and guidance, we are there every step of the way.

Our culture is built on the principles of compassion, collaboration, and continuous improvement. We believe that our employees are our greatest asset, and we are committed to providing them with the tools, training, and support they need to succeed. When you join arenaflex, you become part of a team that truly makes a difference.

Role Overview: Family Services Support Specialist

As a Family Services Support Specialist at arenaflex, you will serve as a vital link between families who have achieved permanency and the community resources they need to thrive. Your primary responsibility will be to empower families and children by ensuring they have access to the support, services, and advocacy they deserve.

In this role, you will work with diverse families who have found permanency through various pathways, including reintegration with biological families, adoption, custodianship, guardianship, and youth who have aged out of foster care. Each family's journey is unique, and your role will be to provide personalized support that meets their specific needs.

You will act as a resource coordinator, advocate, and mentor, helping families navigate complex systems, access community resources, and overcome challenges. Your work will be instrumental in helping families sustain their achievements and build stronger, more resilient futures.

Key Responsibilities

As a Family Services Support Specialist, your daily responsibilities will include but are not limited to:

• Resource Connection: Research, identify, and connect families with appropriate community resources, including healthcare services, educational programs, financial assistance, housing support, mental health services, and childcare options.
• Advocacy: Advocate on behalf of families and children within various systems and agencies to ensure they receive the services and support they are entitled to. This may include attending meetings, communicating with service providers, and navigating bureaucratic processes.
• Case Management: Maintain accurate and up-to-date case records, document all interactions and services provided, and ensure compliance with organizational policies and regulatory requirements.
• Family Assessments: Conduct assessments to identify family needs, strengths, and areas for growth. Use this information to develop individualized support plans that address each family's unique circumstances.
• Ongoing Support: Provide consistent follow-up and check-ins with families to monitor progress, address emerging challenges, and adjust support plans as needed.
• Education and Guidance: Educate families about available resources, empower them with knowledge and skills to navigate systems independently, and provide guidance on parenting strategies, financial management, and other life skills.
• Crisis Intervention: Respond to family crises with empathy and efficiency, providing immediate support and connecting families with emergency services when necessary.
• Collaboration: Work closely with other professionals, including social workers, counselors, school personnel, and healthcare providers, to ensure coordinated and comprehensive support for families.
• Community Engagement: Build and maintain relationships with community organizations, service providers, and stakeholders to expand resource networks and enhance service delivery.
• Documentation and Reporting: Prepare detailed reports, track outcomes, and contribute to program evaluation and improvement initiatives.

Essential Qualifications

To succeed in this role, you must possess the following qualifications:

• Educational Background: A bachelor's degree in human services, social work, psychology, sociology, or a related field is required. This educational foundation will provide you with the knowledge and skills necessary to effectively support families in crisis.
• Valid Driver's License: You must possess a valid driver's license and have access to reliable transportation. This is essential for traveling to meetings, home visits, and community engagements as needed (though many aspects of this role can be performed remotely).
• Compassion and Empathy: A genuine passion for helping children and families is paramount. You must be able to connect with individuals from diverse backgrounds and demonstrate empathy in all interactions.
• Communication Skills: Excellent verbal and written communication skills are essential. You must be able to effectively convey information, listen actively, and build rapport with families and professionals alike.
• Organizational Abilities: Strong organizational and time management skills are critical for managing multiple cases, meeting deadlines, and maintaining accurate records.
• Problem-Solving Skills: You must be able to think critically and develop creative solutions to challenges that families may face.
• Tech Proficiency: Comfort with technology, including case management systems, video conferencing platforms, and standard office software, is required for this remote/hybrid role.

Preferred Qualifications

While not required, the following qualifications and experiences are highly valued and may enhance your candidacy:

• Previous experience working in child welfare, foster care, adoption services, or family support programs.
• Knowledge of community resources and social service systems in the region.
• Experience with case management and documentation in a human services setting.
• Fluency in additional languages that serve the community's diverse population.
• Certification in relevant areas such as trauma-informed care, family therapy, or crisis intervention.
• A master's degree in social work or a related field.

Skills and Competencies for Success

Beyond formal qualifications, we are looking for candidates who embody the following skills and competencies:

• Cultural Competency: The ability to work effectively with individuals from diverse cultural, racial, ethnic, and socioeconomic backgrounds.
• Emotional Resilience: The capacity to handle emotionally challenging situations with professionalism and self-care practices.
• Adaptability: Flexibility to adapt to changing circumstances, new challenges, and evolving program requirements.
• Initiative: A proactive approach to identifying needs and taking action without constant direction.
• Team Player: The ability to collaborate effectively with colleagues, partners, and community stakeholders.
• Confidentiality: A strong commitment to maintaining privacy and confidentiality in accordance with ethical standards and legal requirements.

Compensation and Benefits

At arenaflex, we believe in recognizing and rewarding the hard work and dedication of our team members. We offer a competitive compensation package that includes:

• Hourly Rate: The average hourly compensation for this position is $19.06, which includes wages, incentives, bonuses, overtime, and any applicable shift differentials. Your actual rate will be determined based on experience and qualifications.
• Paid Time Off: We value work-life balance and offer generous paid leave. New employees receive 20 days of personal leave in their first year, which increases to 25 days thereafter. Additionally, we observe 12 paid holidays throughout the year.
• Longevity Bonus: We show our appreciation for long-term commitment through our longevity bonus program, rewarding employees who remain with arenaflex over time.
• Tuition Reimbursement: We are invested in your professional development and offer tuition reimbursement to support your continued education and career growth.
• Comprehensive Benefits: Our benefits package includes health insurance, dental and vision coverage, retirement savings options, and employee assistance programs.
• Professional Development: We provide ongoing training, professional development opportunities, and access to conferences and workshops to help you grow in your career.

Work Environment and Culture

One of the greatest advantages of joining arenaflex is our commitment to flexibility. We understand that our employees have lives outside of work, and we strive to create a work environment that supports a healthy balance between professional responsibilities and personal needs.

This position offers a remote/hybrid work arrangement, allowing you to work from the comfort of your home while maintaining regular communication with your team. Depending on your location and role requirements, you may have the opportunity to work from our office on certain days or as needed for in-person meetings and family visits.

At arenaflex, you will find a supportive and collaborative culture where your contributions are valued and recognized. We are a team of dedicated professionals who share a common purpose, and we support each other through challenges and celebrate successes together. Our mission-driven approach means that every day, you will have the opportunity to make a meaningful impact in the lives of the families we serve.

We are committed to fostering an inclusive environment where diversity is celebrated, and all employees feel respected and empowered to bring their authentic selves to work. Your unique perspectives and experiences will enrich our team and enhance our ability to serve the families in our communities.

Career Growth Opportunities

At arenaflex, your career journey does not end with your initial position. We are dedicated to supporting your professional growth and development. As you gain experience and demonstrate your commitment to our mission, you will have access to advancement opportunities within the organization.

Many of our leadership team members began their careers in frontline roles like this one. We believe in promoting from within and providing our employees with the training and mentorship they need to take the next step in their careers. Whether you aspire to move into supervisory roles, specialize in a particular area of family services, or pursue advanced certifications, arenaflex will support you every step of the way.

Additionally, our tuition reimbursement program makes it easier for you to pursue further education that aligns with your career goals. Whether you want to earn a master's degree, obtain specialized certifications, or attend professional development workshops, we are here to help you invest in your future.

How to Apply

If you are ready to embark on a rewarding career that makes a genuine difference in the lives of children and families, we invite you to apply today. This is more than a job—it is an opportunity to be part of something larger than yourself and to contribute to a mission that transforms lives.

To apply, please visit our website at arenaflex.com/careers to complete your application. You will have the opportunity to submit your resume, cover letter, and any other relevant documents. Our hiring team will carefully review your application and reach out to qualified candidates to schedule an interview.

We are accepting applications on a rolling basis and encourage you to apply as soon as possible. Join us and become part of a team that is dedicated to strengthening families and building brighter futures for children.

Equal Opportunity Employment

Arenaflex is an equal opportunity employer. We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, genetic information, marital status, sexual orientation, gender identity, veteran status, or any other protected characteristic. We encourage applications from all qualified candidates and welcome the unique perspectives that each person brings to our organization.

We believe that diversity strengthens our team and enhances our ability to serve the communities we work with. If you share our passion for helping children and families and are looking for a meaningful career, we encourage you to apply and join the arenaflex family today.

Conclusion

There are few careers that offer the opportunity to make a real, tangible difference in the lives of others. As a Family Services Support Specialist at arenaflex, you will have the chance to impact children and families during some of the most important moments of their lives. You will help families find stability, connect with resources, and build the skills they need to thrive.

When you join arenaflex, you become part of a community that values compassion, integrity, and excellence. You will work alongside dedicated professionals who share your commitment to making the world a better place. You will receive competitive compensation, generous benefits, and the support you need to grow both personally and professionally.

Take the first step toward a fulfilling career where your work matters. Apply today and discover the rewards of serving with arenaflex. Together, we can create stronger families, brighter futures, and a more compassionate world.

We look forward to welcoming you to the arenaflex team!

Employment Type: Full-Time

Work Arrangement: Remote/Hybrid

Compensation: $19.06/hour (average)