**Job Title:** Experienced Sales and Customer Service Manager – Spa Membership Growth, Team Leadership & Revenue Enhancement

Join the arenaflex Team as Our Sales and Customer Service Manager

Are you a results-driven leader with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where your sales acumen and leadership skills can directly impact business growth? If so, arenaflex invites you to apply for an exciting opportunity as our Sales and Customer Service Manager at our beautiful Doral location. This is your chance to join a leading brand in the wellness industry and make a meaningful impact on both our team members and our valued guests.

At arenaflex, we believe that happy employees create happy clients. Our mission is to exceed our guests' expectations at every touchpoint, providing transformative massage and skincare services in a relaxing, professional environment. As we continue to expand our presence in the wellness industry, we are looking for a dynamic Sales and Customer Service Manager who can drive membership growth, lead our front desk team to excellence, and contribute to the overall profitability of our spa.

About arenaflex: A Leader in Wellness

arenaflex is a premier massage and facial spa franchise with over 500 locations across the United States. Our brand is synonymous with quality, relaxation, and holistic wellness. While we operate as independently owned franchises, we benefit from the national brand recognition and support of a industry-leading company. Our Doral location in West Kendall boasts an established client base, a talented and dedicated staff, and consistently growing sales numbers. We take pride in creating an environment where both our team members and guests feel valued, respected, and motivated to achieve their best.

When you join arenaflex, you become part of a community that prioritizes work-life balance, professional development, and employee well-being. We understand that our success is directly tied to the happiness and satisfaction of our staff, which is why we invest heavily in training, development, and creating a positive workplace culture.

The Role: Sales and Customer Service Manager

As the Sales and Customer Service Manager at arenaflex, you will play a pivotal role in shaping the success of our Doral spa. This position requires a unique blend of sales expertise, leadership abilities, and a genuine passion for wellness. You will be responsible for driving membership growth, analyzing spa performance, implementing effective sales strategies, and ensuring that every guest receives an outstanding experience from the moment they walk through our doors.

Your ability to train, motivate, and develop our front desk sales professionals will be critical to your success. You will serve as a role model, demonstrating excellence in customer service, sales techniques, and professional conduct. Additionally, you will actively seek out new business opportunities, build strong relationships with existing clients, and identify ways to differentiate our spa from competitors.

Key Responsibilities

• Drive Membership Growth: Promote our membership-based model, develop strategies to increase membership conversion rates, and maximize retention. You will implement effective sales approaches that expand our reach and attract new clients while strengthening relationships with existing guests.
• Lead and Train Front Desk Sales Professionals: Train, coach, and mentor front desk staff to meet daily, weekly, and monthly sales goals. Foster a culture of excellence, accountability, and continuous improvement among the entire team.
• Analyze Spa Performance: Monitor key performance metrics, analyze spa performance data, and use insights to make informed decisions that drive profitability and growth. Develop and execute business strategies that prioritize sales, customer satisfaction, and operational efficiency.
• Generate Leads and Clientele: Spearhead prospecting, marketing, and lead generation efforts to build a robust pipeline of potential clients. Utilize various channels to attract new guests and increase brand awareness in the local community.
• Motivate and Inspire the Team: Encourage and motivate all team members to maximize sales opportunities, provide exceptional customer service, and contribute to a positive spa environment. Lead by example and maintain high standards of performance.
• Drive Revenue: Meet and exceed sales targets, contribute to overall spa profitability, and identify opportunities to increase revenue through upselling, cross-selling, and promotional campaigns.
• Ensure Exceptional Guest Experiences: Oversee customer service operations across all departments, ensuring consistency, quality, and professionalism at every touchpoint. Address guest concerns promptly and professionally to maintain high satisfaction ratings.
• Collaborate with Ownership: Work closely with the independently owned and operated franchise leadership to align business strategies, implement company initiatives, and achieve shared goals.

What You Need to Succeed

To excel in this role, you must possess a combination of leadership skills, sales expertise, and a genuine passion for the wellness industry. We are seeking candidates who are self-motivated, results-oriented, and able to thrive in a dynamic, fast-paced environment.

Essential Qualifications:

• Management Experience: A minimum of 3 to 4 years of management experience in the salon/spa, retail, or hospitality industry. You must have a proven track record of leading teams, driving sales, and achieving performance targets.
• Sales Acumen: Strong understanding of sales processes, customer acquisition, and membership models. Experience with promoting membership-based services is highly preferred.
• Leadership Skills: Demonstrated ability to train, mentor, and develop team members. You should be comfortable setting goals, providing feedback, and fostering a positive team culture.
• Communication Skills: Exceptional verbal and written communication skills, with the ability to interact professionally with guests, team members, and leadership.
• Bilingual Proficiency: Full fluency in both Spanish and English is required. You will be serving a diverse clientele and must be able to communicate effectively in both languages.
• Flexibility: A flexible schedule is essential, as this role requires working a variety of hours, including weekends and holidays.
• Passion for Wellness: A genuine enthusiasm for promoting the benefits of massage and skincare services. You should be knowledgeable about wellness trends and committed to helping guests achieve their relaxation and self-care goals.

Preferred Qualifications:

• Previous experience in a membership-driven business model


• Strong analytical skills with the ability to interpret metrics and data to drive decision-making


• Background in spa, salon, or hospitality management


• Experience with CRM systems and point-of-sale software

Performance Metrics and Expectations

As a Sales and Customer Service Manager at arenaflex, your performance will be evaluated based on several key metrics that are critical to the success of our spa:

• Membership Conversion: Your ability to promote our membership-based model, convert prospects into members, and drive membership profitability will be essential. We value managers who can develop creative strategies to grow our membership base.
• Leadership Excellence: You will be responsible for developing, executing, and overseeing a business strategy that prioritizes sales, growth, and positive customer ratings. Your leadership will directly impact team performance and guest satisfaction.
• Spa Growth: This role offers the opportunity to run your own business without the risk. Your ability to analyze metrics, identify opportunities, and make data-driven decisions will be key to driving sustained growth.
• Customer Satisfaction: Maintaining high customer ratings and ensuring that every guest has an exceptional experience is paramount to your success.

What arenaflex Offers You

We believe in rewarding our team members for their hard work, dedication, and contributions to our success. As a member of the arenaflex team, you will enjoy a comprehensive benefits package designed to support your well-being, financial security, and professional growth.

Compensation:

• Competitive base salary of $60,000 – $65,000 per year


• Generous bonus potential based on performance


• Additional incentive bonuses on gift card goals, especially during the holiday season

Benefits and Perks:

• Financial Security: 401(k) retirement plan with employer matching to help you save for the future.
• Paid Time Off: Generous PTO policy that allows you to rest, recharge, and maintain work-life balance.
• Health and Wellness: Comprehensive health insurance coverage and access to wellness resources to support your physical and mental well-being.
• Professional Development: Ongoing training and development opportunities to enhance your skills and advance your career.
• Employee Perks: Enjoy employee discounts on spa services, free uniforms, and access to exclusive promotions.
• Work Environment: A beautiful, modern spa setting with a supportive team culture that values respect, collaboration, and excellence.
• Career Growth: Opportunities for advancement within the arenaflex franchise network, with the potential to grow into higher leadership roles.

Why Choose arenaflex?

At arenaflex, we are committed to creating an inclusive, supportive, and thriving workplace. Here's why you should consider joining our team:

• Industry Leader: As part of a franchise with over 500 locations, you will benefit from national brand awareness while working for an independently owned and operated location that values local community connections.
• Flexible Scheduling: We understand the importance of flexibility. Whether you prefer full-time or part-time hours, we strive to create schedules that work for you.
• Positive Culture: Our core belief is simple: happy employees create happy clients. We treat every guest and employee with respect, and we know that investing in our team leads to exceptional experiences for all.
• Growth Opportunities: Whether you are just starting your career or looking to advance, arenaflex provides opportunities for Massage Therapists, Estheticians, Spa Managers, and Spa Associates at all stages of their careers.
• Community Impact: Join a team that makes a real difference in people's lives by promoting wellness, relaxation, and self-care.

How to Apply

If you are ready to take the next step in your career and join a team that values excellence, growth, and employee satisfaction, we encourage you to apply today. This is your opportunity to tour our beautiful Doral spa, meet our team, and learn more about this pivotal role in our organization.

To apply, please visit our candidate registration portal or submit your application online. For any questions about the application or hiring process, please contact the locally owned and operated arenaflex franchisee directly.

We look forward to welcoming you to the arenaflex family! Apply now and become part of a team where opportunity truly knocks.

Note: This position is with an independently owned and operated arenaflex franchisee. The franchisee is a separate employer from arenaflex Franchise Corp. and is solely responsible for all employment decisions, including hiring, termination, benefits, compensation, and terms of employment.