**Job Title:** Customer Service Monitoring Representative – Join arenaflex in Protecting Lives and Valuables

• *Job Description:**

About arenaflex

At arenaflex, we've been dedicated to helping save lives since 1874. As the leading smart home security provider in the U.S., we empower families, businesses, and larger commercial customers to protect and connect with each other every day. Our relentless innovation, cutting-edge technology, and strategic partnerships deliver products and services that safeguard life and valuables, whether at home, in the workplace, or on the go. As times change, so do we. Our unwavering mission is clear: we help save lives for a living. If you're seeking a career where you can make a real impact, join our team today and put purpose behind your paycheck.

Why Choose arenaflex?

At arenaflex, it's more than a job – it's a noble purpose that defines us. We're the leading provider of electronic security, interactive home and business automation, and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers, is united under one noble purpose: we help save lives for a living. We're everyday heroes, and you're part of an important role that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive, and ambition, using and developing our talents for good at work, home, and our communities.

Major Responsibilities:

As a Customer Service Monitoring Representative, you'll play a pivotal role in our noble purpose to help save lives. Your responsibilities will include:

• Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties.


• Paying attention to detail while documenting alarm handling procedures within the alarm screens.


• Completing alarm processing in accordance with departmental procedures.


• Providing alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm call backs.


• Receiving inbound calls related to alarm call back inquires.

A day in the life of a Customer Service Monitoring team member can be dynamic and rewarding, with opportunities to make a real difference in the lives of our customers.

Benefits and Perks:

When you commit to arenaflex, we commit to you. Our employees receive a comprehensive, full benefits package that includes:

• Comprehensive paid training to ensure your success in the role.


• Full benefits on the 1st of the month after 31 days of employment, including medical, dental, vision, and 401(k) with employer matching.


• Casual, yet energetic and engaging work environments that foster collaboration and creativity.


• Medical, dental, vision, 401(k) with employer matching, and paid vacation time to help you recharge.


• Tuition reimbursement and employee referral bonuses to support your career growth and development.


• Potential opportunities to work from home based on business needs, allowing you to balance work and personal life.


• A culture of coaching, development, and career growth opportunities to help you reach your full potential.

Requirements:

We're looking for someone with results they're proud of, including:

• A high school diploma or equivalent is required.


• A minimum of six (6) months of customer service experience is required.


• Technical aptitude, problem-solving skills, and the ability to prioritize multiple items at once are essential.


• The ability to be licensed in multiple states is required.

Pay and Benefits Disclosure:

The pay for this role is $16.00 per hour base. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits, and paid time off among others. Employees accrue up to 120 hours in their first year, with an increasing accrual rate after the first year. We also offer 6 paid holidays.

Equal Employment Opportunity (EEO) Employer:

arenaflex is an EEO Employer, committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure every employee and applicant feels valued. Visit us at [arenaflex diversity webpage] to learn more.

Apply Now:

If you're ready to join a team of everyday heroes and make a real impact in the lives of our customers, apply now! The anticipated application end date is 06/28/2024.

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