Interlock / Reinstatements Unit Supervisor - Remote

About the Department

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect. 

Helpful tips for applying: 

Applying for a Job with the State of Colorado.

What Happens After You Apply.

Position Duties

The Division of Motor Vehicles (DMV) provides services used by nearly every resident of the State. Colorado residents utilize identification, driver, and vehicle services at State and County offices to obtain identification cards, driver licenses, vehicle registrations, titles, and other related services. Additionally, the DMV licenses and provides oversight of private businesses and government organizations that provide driver and emission testing services. Finally, the division works closely with other state agencies and programs to provide information and education to serve the public and encourage voluntary compliance.

• Supervises, directs, and manages the daily activities of the Interlock Team. 
• Provides subject matter expertise, technical knowledge and guidance involving Ignition Interlock (ILK) program management. 
• Manages procedure and workflow for ILK monitoring and sanctioning. 
• Compiles appropriate evidence files for the department. 
• Provides staff support and problem resolution within the section. 
• Compiles work performance accomplishments and statistical reports which correlate to the fiscal year business plans, ILK program performance and budget limitations.
• Plan, prioritize, assign, and monitor workflow to ensure quality and quantity of work meets program goals.
• Resolve problems, performance issues, and informal grievances; initiate corrective action or recommend discipline.
• Provide feedback and coaching, write performance plans, and sign performance evaluations.
• Initiate hiring processes, interview candidates, and recommend hire actions.
• Serve as the subject matter expert for interlock reinstatements and driver monitoring. 
  • This position is responsible for establishing a standard for vendor service center audits, 
  • identify deficiencies and prepare corrective action plans; recommend revocation of licenses; 
  • review complaints and recommend changes in procedures and policies; 
  • provide technical assistance and advice such as interpreting and explaining guidelines. 
• Authorize the deletion or correction of restraint actions on driver records. Reviews others work to ensure accuracy and timeliness.
• Communicate with interlock drivers regarding non-compliance issues and vendor complaints. This position will identify deficiencies and prepare corrective action plans and issue notices to the interlock vendors regarding non-compliance.
• Monitor workflow and production to evaluate the quality of work performed by each individual. 
  • Develops, monitors and evaluates work standards, evaluates employee performance within the established standards, assigns work, approves leave, selects and trains new employees. 
  • In addition, this position will learn how to process all reinstatement documents and submit interlock evidence to the Hearing Division. 
  • Trains external partners on the ignition interlock program not limited to but including driver sanctions and reinstatement requirements.

This is a remote position that is primarily tasked with performing work duties via flex-place (aka telework, work-from-home arrangements) with infrequent on-site visits, including the office at 2829 W Howard Place, Denver, CO 80204.

Minimum Qualifications

Residency Requirement:

Class Code & Classification Description:

MINIMUM QUALIFICATIONS:

Experience Only:
Four (4) years of relevant experience in Customer Service, which must include career progression into roles of leadership including Team Lead, Supervisory, Managerial, or other equivalent roles, with job duties to include the oversight of employees.

OR

Education and Experience:
A combination of related secondary education in degrees areas including Business, Public Administration, Information Technology, Communication, or other related fields; along with relevant work experience in Customer Service, which must include career progression into roles of leadership including Team Lead, Supervisory, Managerial, or other equivalent roles, with job duties to include the oversight of employees; to equal to four (4) years.

• Direct supervisory experience leading a workforce interacting with the general public
• Department management experience, establishing performance goals and evaluating workforce performance
• Experience in coaching and conflict management 
• Experience in a regulatory environment or technical customer service workplace serving the general public
• Intermediate to advanced computer and data entry skills
• Experience with DRIVES software application

Conditions of Employment with the CDOR:

Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. 

As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.

• Have an assigned State fleet vehicle
• Are required to operate a vehicle as part of the position
• Utilize a State fleet vehicle as a pool vehicle

Minimum Qualification Screening

A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.

• Cover letters and resumes are encouraged to be attached to applications, however they WILL NOT be accepted in lieu of the official State of Colorado online application. CDOR does not review attachments of any kind during the application process.

• Part-time work experience will be prorated.

• Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use "see resume" or "see attached" statements on your application. 

• List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment. 

• Information must be accurate, including dates of employment.  If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.

• The eligible list established from this posting may be used to fill additional vacancies.

Email Address:

All correspondence regarding your status in the selection/examination process will be conducted via email.  Please set up your e-mail to accept messages from "state.co.us" and "[email protected]" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

Appeal Rights:

An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.

As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.

Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at [email protected] within ten (10) calendar days from your receipt of notice or acknowledgment of the Department’s action.

For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules.

Appeal Rights: (Updated)

As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.

Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at [email protected] within ten (10) calendar days from your receipt of notice or acknowledgement of the Department’s action.

Other Qualifications

Equity, Diversity, and Inclusion Compliance

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA inbox at [email protected] 

We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people.  We strongly encourage candidates from all backgrounds and abilities to apply.

If not applying online, submit application to:

If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application (Download PDF reader). Paper applications must be received via email to [email protected] by the closing date and time of the application period listed on this announcement.

Methods of Appointment:

Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.