Information Technology Technician

Litson PLLC is a law firm dedicated to representing clients in complex legal challenges. They are seeking an IT On-Call / Freelance Support Technician to maintain IT systems, troubleshoot technical issues, and provide user support as needed in Nashville, TN.

Responsibilities

• Provide support for Mac computers, including setup, maintenance, and troubleshooting
• Assist with Microsoft applications (Outlook, Office, Teams) and monitor for cybersecurity issues
• Implement and manage cybersecurity measures, including phishing protection and crisis resolution
• Install and troubleshoot Rally Bar and other office hardware
• Set up and maintain new and existing laptops, printers, Wi-Fi, and other office equipment
• Respond to technical support inquiries and resolve issues efficiently
• Troubleshoot software and hardware issues across the office
• Provide basic training and guidance to staff on IT tools and systems
• Maintain all systems and devices to ensure efficient and secure operations

Skills

• Proficiency in macOS and Microsoft Office Suite
• Skilled at fixing tech issues such as printers, computers, Wi-Fi, and setting up new equipment
• Experience providing both onsite and remote IT support
• Strong troubleshooting and problem-solving skills
• Solid understanding of IT systems and best practices
• Knowledgeable in cybersecurity monitoring and crisis resolution
• Strong customer service and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Flexible availability for on-call support
• Associate or bachelor's degree in IT, Computer Science, or related field (or equivalent experience)

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