Information Technology Help Desk Support

Job Title: Account Processor

Location: Remote (Minneapolis, MN)

Pay Range : $26 - $27/hr

Job Description:

Remote Position Monday-Friday with rotating weekends once training is complete.

Training for the first 3-6 months will be 8am to 4:30pm CST. Monday-Friday.

JOB DESCRIPTION

The Technical Helpdesk Contractor role supports clients with their commercial credit card programs by providing technical assistance through phone, email, and chat to ensure a positive client experience with our online commercial card management platforms.

The Technical Helpdesk Contractor regularly address client issues by listening to clients, troubleshooting potential root causes of issues and determining the appropriate course of action with the goal of final issue resolution and maximum client satisfaction.

This is a key client support role that works closely with our account management teams and is a team orientated position.

This team operates a 24-hour, 7 day a week support center model.

Basic Qualifications

• High school diploma or equivalent

• Two to three years of experience within Customer Service

Preferred Skills/Experience

• Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service

• Good verbal and written communications skills

• Proficient computer skills using a variety of software packages including MS Office applications

• Effective telephone and interpersonal skills

• Good problem-solving and negotiation skills

• Ability to handle difficult customer calls

• Ability to identify and resolve/escalate problems

• Experience in helpdesk ticketing systems (ex: ServiceNow)

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 lClientations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.