[Hiring] Senior Live Ops Manager @Scopely

Role Description

Scopely is looking for a Senior Live Operations Manager to join our WWE Champions team in Canada on a remote basis. As a Senior Live Ops Manager, you will work closely with Product Managers and cross-functional partners to bring live content to players safely and consistently. You will own day-to-day Live Ops execution, monitor events in real time, troubleshoot issues, and contribute to improving Live Ops workflows and quality standards.
• Live Operations Execution:
• Execute and support live events, seasonal content, promotions, and time-limited offers, ensuring accurate setup, smooth launches, and reliable performance.
• Operational Calendar Ownership (Scoped):
• Own assigned portions of the Live Ops calendar, coordinating schedules, dependencies, and handoffs with Product, Production, and other partners.
• Live Monitoring & Issue Resolution:
• Monitor live events and systems, identify issues, and coordinate with Engineering, QA, Production, and Support to resolve problems quickly and minimize player impact.
• Performance Tracking & Insights:
• Monitor event KPIs, player engagement, and revenue performance. Partner with Product and Analytics to surface insights and inform iterative improvements.
• Process & Quality Improvement:
• Contribute to the documentation and refinement of Live Ops workflows, checklists, and best practices to reduce errors and improve execution quality.
• Cross-Functional Collaboration:
• Work closely with Product Managers, Engineering, Analytics, QA, Marketing, and Support to ensure live content is aligned, tested, and supported.

Qualifications
• 5+ years of experience in Live Ops, game operations, or live service roles, preferably in mobile free-to-play.
• SQL proficiency and hands-on experience with analytics tools such as Looker or Tableau.
• Hands-on experience executing segmented live content and A/B tests.
• Strong experience executing live events, offers, and in-game promotions.
• High attention to detail with the ability to manage complex setups independently.
• Proven ability to troubleshoot live issues and operate calmly under pressure.
• Strong organizational and prioritization skills.
• Player-focused mindset with an understanding of fairness, sentiment, and live-service expectations.

Benefits
• Competitive salary and performance-based bonuses.
• Comprehensive health benefits.
• Flexible work hours and remote work options.
• Opportunities for professional development and career growth.

Company Description

Scopely is a leading video game and global interactive entertainment company, home to many of the world’s most beloved and enduring experiences. Founded in 2011, Scopely is powered by its exceptional team — including thousands of world-class gamemakers around the globe, a distinctive tenet-driven culture, and its proprietary technology platform, Playgami.
• Recognized multiple times as one of the "100 Most Influential Companies in the World" by TIME magazine.
• Ranked among Fast Company's "World's Most Innovative Companies" and “Best Workplaces for Innovators.”
• Global operations and partners across four continents in more than a dozen countries worldwide.