Healthcare Scheduler – Outbound Call Center Representative | Remote Healthcare Customer Service Role

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Join arenaflex as a Healthcare Scheduler – Make a Difference in Patient Care

Are you passionate about healthcare and customer service? Do you thrive in fast-paced environments where your communication skills can make a real impact on people's lives? If so, arenaflex invites you to join our team as a Healthcare Scheduler! In this role, you will be responsible for reaching out to health plan members to schedule free in-home health assessments, connecting them with valuable wellness resources that can improve their quality of life.

At arenaflex, we believe that great healthcare starts with accessibility and convenience. Our mission is to bridge the gap between health plans and their members by providing seamless scheduling solutions that put patient wellness first. As a Healthcare Scheduler with arenaflex, you will play a crucial role in ensuring that members receive the preventive care they deserve—all from the comfort of their own homes.

This is a temporary remote position with the potential for extension or permanent opportunities based on performance. The assignment runs from October 21, 2024, through January 31, 2025, giving you the chance to be part of a dynamic team during a high-growth period for our organization. We are currently seeking candidates located in Illinois, Tennessee, Pennsylvania, Florida, or Georgia to fill these essential roles.

Position Overview

As an outbound Healthcare Scheduler at arenaflex, you will serve as the first point of contact for health plan members, helping them understand and access the free in-home health assessment benefits offered by their healthcare providers. This is a call center position where approximately 90% of your time will be spent on the phone, making outbound calls to reach members and schedule appointments.

You will be responsible for managing a high volume of calls daily, typically between 150-250 outbound contacts per day. This includes both manual dialing using spreadsheets and using our automated dialer system to maximize efficiency. Your goal will be to encourage members to accept the complimentary health assessment visit and help them understand the value of this free benefit provided by their health plan.

Key Responsibilities

• High-Volume Outbound Calling: Make 150-250 outbound calls daily to health plan members using both manual dialing and auto-dialer systems


• Appointment Scheduling: Successfully schedule in-home health assessments for members, ensuring accurate documentation of appointment details


• Script Adherence: Read, understand, and effectively follow call scripts and guidelines to maintain consistency and compliance


• Member Engagement: Encourage members to accept the free health assessment benefit by clearly communicating the value and convenience of in-home visits


• Multitasking: Navigate multiple insurance portals simultaneously to verify member eligibility and update records in real-time


• Technology Proficiency: Utilize Google Chrome, Google Maps, Microsoft Outlook, and Webex for communication and documentation purposes


• Email Management: Respond to member emails and internal correction requests in a timely and professional manner


• Goal Achievement: Meet and exceed daily scheduling targets, starting at 1-2 visits per hour with a goal of reaching 2 visits per hour


• Quality Assurance: Maintain a Quality Assurance score of 95% or higher on all interactions


• Attendance & Reliability: Maintain perfect attendance during the first 90 days of employment


• Not Ready Time: Keep non-productive time to 1.5 hours or less per shift


• Call Volume Management: Handle 100-200 outbound calls when manually dialing to meet daily objectives

Essential Qualifications

To succeed in this role at arenaflex, candidates must meet the following requirements:

• Location: Must be currently residing in Illinois, Tennessee, Pennsylvania, Florida, or Georgia


• Education: High school diploma or equivalent required


• Customer Service Experience: Strong background in customer service, preferably in a call center or healthcare setting


• Call Center Experience: Proven track record of handling high-volume calls in a fast-paced environment


• Scheduling Experience: Previous experience in appointment scheduling or similar roles


• Sales Experience: Ability to effectively promote and sell the value of services to hesitant customers


• Technical Skills: Strong working knowledge of Microsoft products including Word, Excel, and Outlook


• Remote Work Capability: Must have a reliable home office setup with appropriate internet connectivity

Preferred Qualifications

• Bilingual: Spanish/English bilingual proficiency is highly preferred but not required


• Healthcare Knowledge: Familiarity with health insurance terminology and benefits


• CRM Experience: Previous experience with customer relationship management systems


• Telecommunications: Background in using auto-dialer systems and call center technology

Required Skills and Competencies

At arenaflex, we value professionals who bring more than just technical skills—we seek team members who embody our core values and demonstrate exceptional interpersonal abilities. The ideal candidate will possess:

• Excellent Communication Skills: Clear, professional verbal communication with the ability to adapt tone and language for different audiences


• Active Listening: Strong ability to understand member concerns and respond appropriately


• Multitasking Abilities: Capability to juggle multiple systems, portals, and tasks simultaneously without losing accuracy


• Problem-Solving Skills: Ability to address member concerns, overcome objections, and find solutions to scheduling challenges


• Time Management: Strong organizational skills to manage high call volumes and meet daily goals


• Adaptability: Flexibility to adjust to changing priorities, scripts, and procedures


• Attention to Detail: Precision in data entry, scheduling, and documentation


• Resilience: Ability to handle rejection professionally and maintain motivation throughout the day


• Team Collaboration: Effective communication with internal departments via Webex, Outlook, and other collaboration tools


• Self-Motivation: Drive to meet and exceed daily targets with minimal supervision

Training and Development Opportunities

At arenaflex, we invest in our people. As a new Healthcare Scheduler, you will receive comprehensive training to help you succeed in your role. We understand that adapting to a high-volume call center environment takes time, and we offer a supportive onboarding process that includes:

• Detailed product and benefits training to help you understand the services you're promoting


• Call script training and practice sessions to build confidence


• System navigation tutorials for insurance portals and scheduling software


• Quality assurance feedback and coaching to help you reach the 95% benchmark


• Mentorship from experienced team members who can provide guidance during your learning curve

We recognize that new hires may need a few weeks to fully acclimate to the fast-paced nature of this role. Our management team is committed to providing the support and resources needed to help you succeed while gradually building toward the 2-visits-per-hour target.

Work Environment and Culture

As a remote Healthcare Scheduler at arenaflex, you'll enjoy the flexibility of working from home while remaining connected to a supportive team environment. We foster a culture of collaboration, respect, and continuous improvement. Here's what you can expect:

• Remote Flexibility: Work from the comfort of your home office in your designated state


• Team Connection: Regular team meetings via Webex to stay connected and share best practices


• Supportive Management: Access to supervisors and leads who are dedicated to your success


• Positive Atmosphere: A collaborative team environment where your contributions are valued


• Work-Life Balance: Clearly defined schedules that allow you to maintain personal commitments

Compensation and Benefits

We recognize that our team members are our greatest asset, and we offer competitive compensation and benefits to reflect that commitment:

• Competitive Pay: $17.00 per hour


• Performance Incentives: Opportunities for bonuses based on meeting or exceeding targets


• Career Growth: Potential for permanent positions and advancement opportunities within arenaflex


• Training Pay: Full pay during training period


• Professional Development: Skills training and certifications that enhance your resume


• Industry Exposure: Valuable experience in the growing healthcare and insurance sectors

How to Apply

If you're ready to take the next step in your career and join a team that's making a meaningful difference in healthcare access, we encourage you to apply today! This is an excellent opportunity for professionals who thrive in dynamic environments and are motivated by helping others.

To be considered for this position, please ensure you meet the location requirements and have the necessary experience in customer service, sales, call center operations, or scheduling. Bilingual candidates are strongly preferred, as this will enhance your ability to serve our diverse member population.

At arenaflex, we believe that every interaction is an opportunity to make a positive impact. If you're passionate about healthcare, excel in customer service, and want to be part of a team that values integrity, excellence, and compassion, we want to hear from you!

Apply now to join the arenaflex team and start your journey toward a rewarding career in healthcare scheduling. We look forward to welcoming you aboard!