Healthcare Customer Service Representative - Patient Access Specialist (Full-Time On-Site Position in Riverview/Tampa, FL)

Join arenaflex: Make a Meaningful Difference in Healthcare Access

Are you passionate about helping others and looking for a career that combines professional growth with genuine purpose? arenaflex is seeking dedicated individuals to join our team as Healthcare Customer Service Representatives at our Riverview and Tampa, Florida locations. In this vital role, you'll become the friendly voice that helps America's most vulnerable populations navigate complex healthcare systems and access the essential services they deserve.

At arenaflex, we believe that every interaction matters. When you join our team, you're not just taking a job—you're embarking on a rewarding career path that allows you to make a real impact in your community while developing valuable skills that will serve you for a lifetime. Our mission centers on connecting individuals with critical healthcare resources, and our Customer Service Representatives are at the forefront of this important work.

Why Choose arenaflex?

Working at arenaflex means becoming part of something bigger than yourself. We are a leader in delivering innovative healthcare and social services solutions, and our employees are the heart of everything we do. When you join our team, you become part of a supportive community that values your contributions, invests in your growth, and recognizes the important work you do every day.

Our Florida locations in Riverview and Tampa offer modern, comfortable work environments with state-of-the-art technology and collaborative team spaces. Whether you prefer the energetic atmosphere of our Netpark facility in Tampa or the dynamic environment at our Riverview center, you'll find a workplace that supports your success and fosters professional development.

Position Overview

As a Healthcare Customer Service Representative at arenaflex, you will serve as the primary point of contact for individuals seeking assistance with healthcare services. Your responsibilities will include responding to customer inquiries through multiple channels—including telephone, email, web chat, and written correspondence—while providing accurate, compassionate, and professional assistance to every caller.

This position is ideal for individuals who thrive in customer-facing roles and are committed to delivering exceptional service. You'll receive comprehensive training to ensure you're equipped with the knowledge and skills needed to assist callers effectively. Our calls are routine and focused on helping individuals access healthcare benefits, meaning you'll never be required to engage in cold calling, sales, or collection activities. Your sole focus will be on providing helpful, informative support to those who need it most.

Key Responsibilities

Your daily responsibilities as a Healthcare Customer Service Representative will include:

• Responding to customer inquiries via telephone, email, web chat, and written correspondence with professionalism and empathy


• Navigating computerized systems to track information, gather data, and troubleshoot basic customer issues


• Following pre-scripted responses to ensure accuracy and consistency while maintaining a natural, caring conversational tone


• Assisting callers with completing online applications and submitting them electronically to plan providers for processing


• Documenting call interactions accurately using standard logging procedures, including clicking radio buttons to confirm scripts were read


• Referring complex inquiries to CSR Leads or more senior staff members as appropriate


• Maintaining current knowledge of client regulations, policies, and procedures to provide accurate information


• Identifying and reporting system problems or process issues through appropriate channels


• Providing feedback on call trends, processes, and training opportunities to help improve team performance


• Adhering to privacy and HIPAA regulations to protect sensitive customer information


• Completing required documentation including timesheets and other administrative tasks

Schedule and Compensation

We understand that work-life balance is essential, which is why we offer flexible scheduling options to accommodate various lifestyles and preferences. Our Tampa (Netpark) site operates Monday through Friday, 8:00 a.m. to 10:00 p.m., while our Riverview location is open Monday through Sunday, 6:00 a.m. to 10:00 p.m.

We are currently seeking team members who are available for night shifts, as evening availability is highly desirable. We offer a 10% shift differential for any hours worked between 7:00 p.m. and 10:00 p.m., providing added earning potential for those who prefer afternoon and evening schedules.

Compensation Package:

• Base hourly rate: $15.61 per hour


• Evening shift differential: 10% additional pay for hours between 7 p.m. and 10 p.m.


• Bonus potential: $2,700+ annually, including bonuses for training completion, employee referrals, and other performance incentives*


• Paid training period to ensure your success in the role

*Eligibility requirements apply. See recruiter for details.

Comprehensive Benefits Package

At arenaflex, we believe that our employees deserve comprehensive support in all areas of their lives. Our benefits package reflects our commitment to your physical health, financial wellbeing, and work-life balance:

• Health Insurance: Company-paid base employee medical coverage


• Financial Security: 401(k) retirement plan with company match to help you build your future


• Education Support: Tuition reimbursement program to invest in your ongoing education and professional development


• Paid Time Off: Generous PTO package including accrued sick leave and 11 paid holidays annually


• Wellness Programs: Employee Assistance Program (EAP), wellness resources, and discount programs


• Career Growth: Professional development opportunities with clear pathways for advancement


• Work-Life Balance: Flexible scheduling options to accommodate your personal needs

Qualifications and Requirements

Minimum Requirements:

• High school diploma or equivalent (GED)
• Minimum 6 months of customer service experience
• Fluent in spoken and written English with clear, professional communication skills
• Ability to work within established turnaround times and productivity standards
• Excellent interpersonal skills with the ability to handle multiple tasks simultaneously
• Strong team player who collaborates effectively with colleagues
• Must be willing to participate and certify in internal CCO (Customer Care Organization) training
• Must be willing to complete internal Tier I Claims training (Part A, Part B, and DME) as required
• Ability to work overtime and scheduled holidays as needed

Preferred Qualifications:

• Previous experience in healthcare or insurance customer service
• Familiarity with HIPAA regulations and patient privacy requirements
• Experience with Medicare or Medicaid programs
• Strong computer proficiency and comfort with learning new software systems
• Multilingual capabilities (especially Spanish) is a plus

Work Environment and Location

This is an on-site position located in Riverview or Tampa, Florida. Working physically at our office location is essential for effective collaboration, communication, and supervision. Our modern facilities provide a supportive work environment with all the tools and resources you need to succeed.

While remote work is not available initially, high-performing employees may become eligible for remote or work-from-home options after completing at least one year of employment with above-average performance, based on specific program criteria and at the company's discretion. This policy ensures that new team members develop strong foundational skills and fully understand our processes before transitioning to any remote arrangements.

Training and Development

At arenaflex, we invest heavily in your success. All new Customer Service Representatives receive comprehensive training that covers:

• Customer service best practices and communication techniques


• Healthcare system navigation and benefits understanding


• Company policies, procedures, and compliance requirements


• Technology systems and software applications


• Privacy regulations including HIPAA compliance


• Medicare/Medicaid basics and claims processing

Training is conducted in a supportive environment where questions are encouraged and experienced team members are always available to provide guidance. We believe that thorough training sets the foundation for your long-term success and confidence in your role.

Career Growth Opportunities

arenaflex is committed to helping our employees build long, rewarding careers. As a Customer Service Representative, you'll have access to numerous advancement opportunities, including:

• Lead CSR positions with increased responsibilities


• Specialized roles in training, quality assurance, or operations


• Supervisory and management positions


• Cross-functional opportunities within different program areas


• Ongoing professional development and certification programs

Many of our current managers and leaders started in entry-level customer service roles and grew their careers within arenaflex. We promote from within whenever possible and are dedicated to helping you achieve your career goals.

Join the arenaflex Team Today

If you're looking for more than just a job—if you want a career with purpose, growth potential, and the chance to make a real difference in people's lives—we invite you to apply for this exciting opportunity. At arenaflex, you'll find a supportive team environment, comprehensive benefits, and the satisfaction that comes from helping others access the healthcare services they need.

To apply, please submit your resume and complete our online application. Our recruiting team will review your qualifications and reach out to discuss available start dates and scheduling options. We encourage you to apply soon, as positions are filling quickly!

arenaflex is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. We believe that diversity strengthens our organization, and we welcome candidates from all backgrounds to join our team.

Compensation Transparency: For positions on this contract, arenaflex will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Ready to start your journey with arenaflex? Apply today and take the first step toward a meaningful career where your work truly matters!