**Head of Customer Success, Enterprise (Remote) at arenaflex**

Join arenaflex, a pioneering force in the non-profit fundraising industry, as we revolutionize the way organizations raise funds and make a meaningful impact. We're seeking an exceptional leader to head our Customer Success team, driving engagement and growth across our largest enterprise and strategic non-profit customers. As a seasoned SaaS professional with a passion for non-profit fundraising, you'll play a pivotal role in empowering our customers to maximize their use of our innovative platform.

• *About arenaflex**

arenaflex is reimagining the fundraising platform to create the most convenient and fastest way to donate to non-profit foundations. Our innovation has enabled individuals worldwide to donate tens of millions of dollars through our platform each month. We're the go-to fundraising solution for leading non-profit organizations, including UNICEF, the Alzheimer's Association, and many others. Our mission is to make a lasting impact on the non-profit sector by providing a seamless and effective fundraising experience.

• *About the Role**

As the Head of Customer Success, Enterprise Accounts, you'll lead a team of Customer Success Managers responsible for delivering strong ROI to international non-profit organizations. You'll develop workflows, playbooks, and KPIs to empower your team to provide strategic guidance on digital fundraising strategies, build relationships with executive stakeholders, and uncover new revenue opportunities.

• *Key Responsibilities**

• Lead our Enterprise Customer Success team, ensuring consistent engagement and satisfaction among large enterprise customers
• Develop and execute growth strategies, collaborating with Sales, Marketing, Implementation, and Product teams
• Mentor and guide Customer Success Managers to deliver high customer satisfaction, effective issue escalation, and robust feedback
• Drive feature adoption, proactively manage customer risk, and identify growth opportunities (upsell, cross-sell)
• Cultivate a positive, remote work culture focused on delivering value to customers and exceeding KPIs

• *Skills and Qualifications**

• 8+ years of experience in B2B or B2B2C SaaS Customer Success, with a strong background in non-profit fundraising
• Proven leadership experience, with at least 4 years of managing Customer Success teams in rapidly scaling SaaS companies
• Strong management skills, with the ability to win trust and build a high-performing team
• Experience with CRMs, data integration, digital marketing, Google Analytics, and email marketing
• Excellent communication, presentation, and influencing skills, with the ability to engage C-level customer stakeholders

• *What We Offer**

• Competitive salary: $120,000 - $144,000 (base) + $150,000 - $180,000 (OTE)
• Stock options and meaningful equity
• Comprehensive benefits package, including 15 days of vacation, 7 company holidays, and 5 sick days
• 401(k) plan with company match, FSA Spending Account, and 100% company-paid short-term disability, long-term disability, basic life insurance, and AD&D
• Health, Dental, and Vision insurance covered at 100% for employees, 80% for employee plus dependents, and 70% for employees plus family
• Remote working and paid parental leave

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we believe in investing in our employees' growth and development. As a leader in our Customer Success team, you'll have access to:

• Regular training and development programs to enhance your skills and knowledge
• Opportunities to work with cross-functional teams, including Sales, Marketing, Implementation, and Product
• A dynamic and supportive work environment that fosters collaboration and innovation
• A comprehensive onboarding program to ensure a smooth transition into your new role

• *Work Environment and Company Culture**

arenaflex is a remote-first company, with a flexible and adaptable work culture that prioritizes work-life balance. Our team is passionate about making a difference in the non-profit sector, and we're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.

• *How to Apply**

If you're a motivated and experienced Customer Success leader looking to make a difference in the non-profit sector, we'd love to hear from you. Apply today and join our mission to revolutionize fundraising for non-profit organizations.