Full-Time Intake Coordinator

Stouffer Law is a Berkeley-based immigration law office specializing in various immigration processes. They are seeking an Intake Coordinator to manage client interactions, ensuring effective communication and support during the intake process.

Responsibilities

• Own the intake process and recognize the element of sales it entails
• Answer phone calls, respond to emails, and manage appointments for fellow team members
• Occasionally take payments when the billing clerk is unavailable
• Effectively respond to questions
• Have periodic meetings with operations to review reports pulled from the lead management software to analyze trends and make recommendations for marketing targets and general improvements
• Assist the team with ongoing projects such as building and perfecting policies and procedures, and designing informational handouts for clients and the team

Skills

• Fluent in both written and spoken Spanish
• Strong oral and written communication skills in both languages
• Empathetic and loves interacting with people from all backgrounds
• Ability to communicate effectively and with warmth with clients, potential clients, team members, and/or anyone who contacts our office
• Owns the intake process and recognizes the element of sales it entails
• Ability to establish an authentic connection with potential clients
• Experience with managing appointments and responding to inquiries
• Ability to analyze trends and make recommendations for marketing targets and general improvements
• Willingness to assist the team with ongoing projects such as building and perfecting policies and procedures
• Ability to design informational handouts for clients and the team

Company Overview