Front End Pharmacy Technician – Data Entry & Customer Service Specialist at arenaflex Health

Bring Your Heart to arenaflex Health

Every one of us at arenaflex Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand—with heart at its center—our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors support this purpose. We want everyone who works at arenaflex Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient, and affordable.

Position Summary: Front End Pharmacy Technician

Looking for a career that rewards you? As a Front End Pharmacy Technician with arenaflex Health, you will find not only rewarding work in your community, but a team focused on providing a supportive and innovative team environment for all members. This is an excellent opportunity for dedicated pharmacy professionals who want to make a meaningful difference in the lives of patients across skilled nursing facilities, assisted living communities, and chronic care settings.

At arenaflex Health, we understand that our pharmacy technicians are the backbone of our medication dispensing operations. As a Front End Pharmacy Technician, you will play a critical role in ensuring accuracy, efficiency, and exceptional customer service in our closed-door pharmacy environment. You'll be working alongside pharmacists and team members who share your commitment to patient care and operational excellence.

Day In The Life:

As a Front End Pharmacy Technician, you will perform order entry tasks and collaborate with other team members in the medication dispensing process at our closed-door pharmacy. Our front-end team is focused on entering in orders, working alongside the pharmacist to ensure accuracy, and providing best-in-class customer service. Additional tasks and responsibilities include:

• Triaging customer service requests by department, urgency, and information/response required


• Calculating and/or verifying correct dosage based on prescriptions


• Assisting in reviewing the narcotic Rx's are back in timely manner


• Providing dispensing pharmacist with information regarding allergies and drug interactions, therapeutic duplications, and other items that the computer flags


• Creating and maintaining accurate customer records


• Processing new prescription orders and entering data into our pharmacy management systems with precision and attention to detail


• Responding to inquiries from healthcare facilities regarding prescription status, insurance coverage, and medication availability


• Collaborating with the pharmacy team to ensure timely delivery of medications to patient care facilities


• Maintaining compliance with all federal and state pharmacy regulations, including HIPAA requirements


• Supporting inventory management activities, including medication stock levels and ordering supplies as needed


• Assisting with quality assurance tasks and participating in continuous improvement initiatives

The Team and Rewarding Benefits:

arenaflex Health provides care to those in skilled nursing facilities, assisted living communities, and chronic care settings. Although arenaflex Health pharmacies are not open to the public, you'll work amongst great colleagues in a supportive environment aligned with the company's mission, allowing our customers to focus on giving their patients the best care.

At arenaflex Health, we believe in investing in our people. We understand that our employees are our most valuable asset, and we are committed to providing comprehensive benefits and growth opportunities that support both your professional and personal well-being.

In addition to competitive compensation, we offer the following benefits:

• Competitive pay and comprehensive benefits package


• Paid training, tuition support, and cross-training opportunities to help you grow your career


• FREE business, leadership, and development courses through our internal learning platform


• Employee discount programs for various products and services


• Affordable back-up child and elder care services for when you need support


• Up to $10,000 reimbursement for expenses to build a family: adoption, surrogacy, doula service (if working 30+ hours per week)


• Health and wellness programs to support your physical and mental well-being


• 401(k) retirement savings plan with company matching


• Employee Stock Purchase Plan for eligible employees


• Fully-paid term life insurance plan


• Short-term and long-term disability benefits


• Paid Time Off (PTO) and paid holidays throughout the calendar year


• Professional development opportunities and career advancement pathways


• Collaborative team environment with supportive leadership


• State-of-the-art pharmacy technology and equipment


• And more!

Pay Range:

The typical pay range for this role is: $30.00 - $60.00 per hour

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits. arenaflex Health also offers numerous well-being programs, education assistance, free development courses, a arenaflex store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time, and other time off are provided consistent with relevant state law and Company policies.

Required Qualifications

What You Bring:

• Certification/licensed/registered pharmacy technician or as required by state law


• One (1) or more years of experience as a pharmacy technician


• Strong attention to detail and accuracy in data entry tasks


• Excellent communication and interpersonal skills


• Ability to work effectively in a team environment


• Basic computer skills and proficiency with pharmacy management software


• Ability to handle multiple tasks and prioritize workload effectively


• Commitment to maintaining patient confidentiality and complying with regulatory requirements

Preferred Qualifications

Additional Skills/Experience, but not Required:

• Prior experience in the long-term care industry


• PTCB National Certification


• Experience with closed-door pharmacy operations


• Knowledge of insurance verification and billing processes


• Familiarity with geriatric medication management


• Previous experience in a fast-paced pharmacy environment

Education

• Verifiable High School Diploma or GED


• Completion of a pharmacy technician training program is a plus

Career Growth Opportunities

At arenaflex Health, we believe in promoting from within and providing our employees with pathways to advance their careers. As a Front End Pharmacy Technician, you'll have access to numerous growth opportunities including:

• Advanced Certification Support: We encourage and support pharmacy technicians pursue advanced certifications such as PTCB Specialist Certifications, which can lead to specialized roles within the organization.


• Leadership Development: High-performing technicians have the opportunity to transition into team lead, supervisor, or management positions within the pharmacy operations.


• Cross-Functional Training: Gain experience in different areas of pharmacy operations, including inventory management, billing, and quality assurance.


• Specialization Pathways: Explore specialized roles in areas such as chemotherapy preparation, compounding, or medication therapy management.


• Healthcare Administration: For those interested in broader healthcare careers, we offer pathways into healthcare management and administration roles.


• Continuous Learning: Access to our comprehensive learning management system with hundreds of free courses in leadership, business skills, and healthcare topics.

Work Environment and Culture

At arenaflex Health, we foster a culture of inclusivity, collaboration, and excellence. Our closed-door pharmacy environment offers a unique work setting where you can focus on what matters most—accurate medication dispensing and exceptional customer service to the healthcare facilities we serve.

You'll join a team of dedicated professionals who share your passion for patient care. We believe in work-life balance and offer flexible scheduling options to accommodate your personal needs. Our team environment is supportive and collaborative, with experienced colleagues and managers who are committed to helping you succeed.

We value diversity and believe that our differences make us stronger. We're committed to creating an inclusive workplace where every employee feels valued, respected, and empowered to contribute their best work. Our Heart At Work Behaviors—Teamwork, Service, Integrity, Innovation, Accountability, and Development—guide how we interact with each other and with our customers.

Why Join arenaflex Health?

There are many reasons to join arenaflex Health, but here's what our team members consistently tell us they appreciate most:

• Making a Difference: Our work directly impacts the quality of life for patients in skilled nursing facilities, assisted living communities, and chronic care settings. Every accurate prescription you enter and every customer interaction you handle contributes to better health outcomes.


• Supportive Environment: We invest in our employees' success through comprehensive training, mentorship programs, and ongoing support.


• Competitive Benefits: Our benefits package is designed to support your physical, financial, and emotional well-being—from comprehensive health coverage to retirement savings plans.


• Career Advancement: With a company as large and diverse as arenaflex Health, the opportunities for career growth and development are virtually limitless.


• Work-Life Balance: We understand that our employees have lives outside of work, and we offer flexible scheduling and generous time off to help you maintain balance.


• Innovation at Scale: As part of a leading healthcare company, you'll have access to cutting-edge technology and the opportunity to be part of transformative initiatives that are changing the future of healthcare.

Application Process

arenaflex Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

arenaflex Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. arenaflex Health colleagues can initiate a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation, or other services through myHR.

Ready to Join Our Team?

If you think this role describes you, we would love to hear from you. Apply now to join our team!

At arenaflex Health, we believe that great things happen when dedicated people come together with a shared purpose. Bring your heart to every moment of health—and discover a career that's more than just a job. It's an opportunity to make a real difference in the lives of others while building a rewarding professional future for yourself.

Join arenaflex Health today and become part of a team that's transforming healthcare, one prescription at a time. We can't wait to welcome you aboard!